Not a terrible hotel however it was my husband's and my 1 year anniversary, we booked the reservation for one bed but were given a room with 2 double beds. Not the ideal anniversary room for 5 days. There was a convention in town and they were unable to accomodate us into another room but were very apologetic about it. I also had arranged for rom service to surprise him upon check-in, I was told the kitchen would be alerted to our arrival and all we had to do was stay in the room until it arrived. Well 1.5 hours later as my husband is hungry and I am stalling I finally had to fess up and call them. It was clear they forgot since it took another 30mins to arrive. Not what I hoped for. Also there were a number of very large spiders on the windows (because it is right near the water and I am sure they can't help it but it creeped me out nonetheless). Anyway we checked out and went over to the JW Marriott and had a nice time there (for almost double the price though of course). Also when we informed them we would check out a very nice manager guy told us to pop over to the restaurant and have a drink on him as an apology however I guess he forgot about us because we ended up paying for that too. Luckily we both have a great sense of humor and we laughed about our disastrous 1st anniversary night so it was okay.
- Official Description (provided by the hotel):
- This 175 room full-service Holiday Inn, officially relaunched in December 2009. All guest rooms have 32" HDTVs, easy chair, large work desk. Rates include complimentary on site parking and wireless internet access. ... more less
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- Also Known As:
- Holiday Inn Grand Rapids Downtown Hotel Grand Rapids
- Days Inn Grand Rapids
- Grand Rapids Days Inn