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“Love2Travel”

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Best Western Hospitality Hotel & Suites
Ranked #15 of 49 Hotels in Grand Rapids
Certificate of Excellence
Rolla, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Love2Travel”
Reviewed April 3, 2014

I had a suite that was very roomy and comfortable. Access to the internet was a breeze. Bed slept great! Two TV's and two bathrooms! The best part was the price at such a great value for the amenities! Close proximity to shopping and eating establishments. Easy drive to the downtown area for business.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Sarah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cameron C, General Manager at Best Western Hospitality Hotel & Suites, responded to this review, April 4, 2014
Thank you for the wonderful review! We always appreciate our valued guests' feedback. We agree that it is very convenient to reach downtown and yet still be so close to so much shopping. We do hope to see you in the near future on your next visit to Grand Rapids!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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509 reviews from our community

Traveler rating
    205
    130
    84
    47
    43
See reviews for
200
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • German first
  • Swedish first
  • Any
English first
Seattle, United States
1 review
Reviewed April 1, 2014

We traveled with our family and had a horrible experience at this hotel. The hotel was doing construction above our room and it was so loud and disruptive we had to request a new room. Also, after an incident with our son in the pool area, I question how clean the hotel is as the hotel staff did not clean up blood from a cut he received and neglected accountability for the incident that occured in the hot tub. Hotel staff did not do anything above and beyond regular duties (which they barely did) to accomodate us after the incident and we were very disappointed with their lack of care and concern for their customers comfort and safety.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Best Western

Helpful?
Thank Karin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cameron C, General Manager at Best Western Hospitality Hotel & Suites, responded to this review, April 4, 2014
First, I would like to apologize again for our failure to take the necessary steps to make sure everything was taken care of appropriately. Please know that this incident was an isolated incident and was the exception rather than the rule. I know that I have reached out to you previously and If you care to speak further about your stay, please don't hesitate to contact me.
Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Linden, Michigan
2 reviews
Reviewed March 27, 2014

Not the cleanest, no safe in room as advertised and bulbs burned out. The check in was easy as was checkout. We had a one bed suite with a whirlpool tub which was nice. It was an ok room and we only stayed the one night . If we were staying longer I would have had to ask for bulbs and someone to clean the bathroom floor. Also, there apparently was a leak under the bathroom sink as when we checked in there was a puddle of water on the floor.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank divegoddess55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cameron C, General Manager at Best Western Hospitality Hotel & Suites, responded to this review, April 4, 2014
I would like to apologize for the various issues that you had with your room. Those should have been found and fixed prior to your arrival. In the future please don't think twice about calling us. We would have immediately been able to send someone down to fix anything in the room that needed. We are here to make sure our guests have a nice, relaxing and comfortable stay. We do hope that next time you are in the Grand Rapids area, you will decide to give us a second chance to make a first impression.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Union City, Indiana
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 24, 2014

Motel is being totally remodeled we got a king suite it was great 2 rooms including 2 bath rooms. motel has a snack bar for quests. Motel has a hot Breakfast. Staff is very caring. Pool and hot tub was also good.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Bill T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cameron C, General Manager at Best Western Hospitality Hotel & Suites, responded to this review, April 4, 2014
Thank you for your kind words regarding your recent stay! We are working very hard to give our hotel a new look and we can't wait for the finished product! We also are putting the finishing touches on our pool area as i'm sure you saw. We hope to see you again soon
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Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 18, 2014

Good breakfast clean have a pool and a Jacuzzi restaurants all around and they deliver I would suggest this place to others its nice and very family oriented and the staff is great the breakfast is like a buffet restaurant and they have a great pool sauna work out room its fun for family's and for business people

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank melissaklo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cameron C, General Manager at Best Western Hospitality Hotel & Suites, responded to this review, March 24, 2014
Thank you so much for the kind words! I'm not sure we could have done any better job describing all the extras and perks of our hotel and its' location. We do look forward to having you as our guest in the near future! Thank you again for taking the time to review our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Algonquin, Illinois
Level Contributor
62 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed March 5, 2014

Overall, we had a good experience. We had a room with a whirlpool and enjoyed that. We would definately stay again. The only complaints were that the internet speed was slow so we went out and bought a cable. Also, the parking lot was not plowed very well. With it being Michigan (I am a Yopper and live in Chicago now) I would have thought it would have been better maintained. The streets of Grand Rapids were also horrible. Plowing seemed non-existent. We had to check out a day early due to a family emergency and the staff was excellent with this and did not charge us for the 2nd night.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WandaB878
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cameron C, General Manager at Best Western Hospitality Hotel & Suites, responded to this review, March 6, 2014
Thank you for the wonderful review. I do hope next time you stay with us the weather will be a bit more inviting. :) While I also agree the plowing could have been better, I am going to just give this round to Mother Nature. I hope that everything turned out for the best for you and your family.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Algonquin, Illinois
Level Contributor
62 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed March 5, 2014

Overall a very nice hotel. We would definately stay again. We just wish the parking lot was plowed better. We had the whirlpool room and did enjoy it. However, the City of Grand Rapids is horrible at plowing. Roads were snow covered and we didn't see many plows.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank WandaB878
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cameron C, General Manager at Best Western Hospitality Hotel & Suites, responded to this review, March 24, 2014
Thank you for your review! We always appreciate all guest feedback whether it be spectacular or something that we need to work on. We do look forward to your next stay with us, hopefully this time the snow will be a thing of the past!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Hospitality Hotel & Suites

Property: Best Western Hospitality Hotel & Suites
Address: 5500 28th St SE, Grand Rapids, MI 49512-2052
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Business Hotel in Grand Rapids
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Hospitality Hotel & Suites 2.5*
Number of rooms: 120
Official Description (provided by the hotel):
Guests of the BEST WESTERN Hospitality Hotel & Suites will be pleased to find that each well-appointed guestroom and suite includes satellite television with HBO®, a refrigerator, microwave and free high-speed wireless Internet access. Other amenities at this Grand Rapids hotel include a complimentary hot breakfast buffet each morning, free dinner every Monday through Thursday, a sparkling indoor heated swimming pool; largest in the area, hot tub and a complimentary airport shuttle service to the Gerald R Ford International Airport - located just three miles away. Proud to be the closest BEST WESTERN to Frederik Meijer Gardens & Sculpture Park, named one of the world’s 30 Must See Museums by Patricia Schultz, author of 1000 Places to See Before you Die. Meijer Gardens is home to Butterflies are Blooming and Christmas Around the World and Grand Rapids Art Prize Annual exhibitions.Business guests of the BEST WESTERN Hospitality Hotel & Suites will also appreciate this Grand Rapids hotel's close proximity to local businesses including the Grand Rapids Medical Mile. The Medical Mile is home to the Grand Rapids Community College Calkins Science Center, Spectrum Health’s Butterworth Hospital Complex, Grand Valley State university’s Cook-DeVos Center for Health Sciences, and Michigan State University Secchia Center Medical School. The BEST WESTERN Hospitality Hotel & Suites is close to Amway, Meijer, Cascade Engineering and Steelcase Headquarters. The Best Western is centrally located within minutes to over 100 restaurants’, many of them participating popular Annual Restaurant Week.Specializing in hosting sports teams, the BEST WESTERN Hospitality Hotel & Suites' location near Aquinas, Calvin, Cornerstone, Davenport and Grand Rapids Community Colleges. Located only minutes from Patterson Ice Arena, Soccer Spot, MVP Field House (directly across the street),and AMF Eastbrook Lanes Bowling Center. ... more   less 
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Also Known As:
Best Western Hospitality Hotel Grand Rapids
Best Western Hospitality Hotel And Suites
Best Western Grand Rapids
Grand Rapids Best Western

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