We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“overnight stay”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Best Western Hospitality Hotel & Suites
Ranked #14 of 49 Hotels in Grand Rapids
Certificate of Excellence
A TripAdvisor Member
2
Reviewed March 28, 2013

We use this hotel, when we have early flights out of Ford airport. We live 65 miles outside the Grand Rapids area. Always clean rooms, eay checkin and check out, good breakfast. Never any issues. I always use Best Western when it is a viable option in my travels.

Stayed: March 2013, traveled solo
Review collected in partnership with Best Western
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachael L, General Manager at Best Western Hospitality Hotel & Suites, responded to this reviewResponded April 1, 2013

Thank you for your review! Being so close to the airport we get a lot of travelers who like to take advantage of our Sleep and Fly rate, which gives them the opportunity to be shuttled to and from the airport and leave their car without having to pay the parking fees at the airport.
We hope to see you again the next time you are traveling.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (580)
Traveler rating
Traveler type
Time of year
Language

489 - 495 of 580 reviews

Reviewed March 27, 2013

Great clean room with newer furnishings and great amenities made me feel like I was staying in a much more expensive hotel. The room came with a refrigerator, microwave and coffee maker. Full free breakfast in the morning was included. Bed was very comfortable bad great pillows made my nights sleep very comfortable. A large indoor pool, exercise room and HOT hot tub made the rest of my stay very comfortable. The large flat screen TV was a nice finishing touch. Hotel is in a great spot also, just off I-196 as you come into Grand Rapids from the east. It is also close to several restaurants and a large Meijer supermarket across the street. I will stay here again next time I'm in town.

Stayed: March 2013, traveled on business
Thank Andrew177
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachael L, General Manager at Best Western Hospitality Hotel & Suites, responded to this reviewResponded April 1, 2013

I'm so happy that you enjoyed your stay at the BEST WESTERN! We have many great amenities that our guests can take advantage of, and quite a few are new; including the 42" flat screen TVs and the matteresses.
Thank you for your kind words! We look forward to seeing you again the next time you are in Grand Rapids!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 8, 2013

excellent service, very clean room, comfortable bed. Will come back again. the location is perfect right off the highway easy access to stores and malls, very close to the airport, the bathroom was very clean.

  • Stayed: March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Vladimir R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachael L, General Manager at Best Western Hospitality Hotel & Suites, responded to this reviewResponded March 11, 2013

Thank you for your review of our hotel. With our location being right off of I-96 we have easy access to all attractions in Grand Rapids. Our location on 28th street also surrounds us with plenty to do, all within at least 2 miles. We do look forward to seeing you again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2013

I have been to this hotel before and will return again in the future. The clean rooms and friendly staff make the stay very enjoyable. The breakfast is wonderful, however, the setting is limited. Very close to downtown Grand Rapids.

  • Stayed: February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Kimberly K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachael L, General Manager at Best Western Hospitality Hotel & Suites, responded to this reviewResponded March 7, 2013

Thank you for your review and your continued business! I will certainly share your kind words with my staff, as we absolutely love hearing when a guest has enjoyed their stay. We currently are making a few changes with our breakfast and adding a few more options such as flavored oatmeal instead of having regular, and also adding strawberries and whipped cream to our waffle station.
We look forward to seeing you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2013

The hotel is very conveniently located just off the Interstate. The staff was helpful. Breakfast was hot and had good variety. Indoor pool and hot tub were well-maintained. Kids loved it. Great value.

  • Stayed: February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank skghosh3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachael L, General Manager at Best Western Hospitality Hotel & Suites, responded to this reviewResponded March 7, 2013

Thank you for your review! I'm so happy that you enjoyed your stay at our hotel. We take great pride in our pool, seeing as it is the largest in the area, and I'm glad that your kids loved it.
We hope to see you again if you are ever in the area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2013

My husband and I both had to work the next day after attending a Thursday night concert. This hotel was picked as it was close to I -96. It exceeded my expectations for friendliness and comfort. The breakfast included eggs, bacon, and made to order waffles. Great value for an overnight stay.

  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank metalmom21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachael L, General Manager at Best Western Hospitality Hotel & Suites, responded to this reviewResponded February 26, 2013

Metalmom21

I'm so happy to hear that you enjoyed your stay at our property! My staff is the best when it comes to customer service and making our guests feel welcome. I think a lot of people do not realize how close we actually are to downtown Grand Rapids without having to pay the price of a downtown hotel. I hope that the next time you are in the Grand Rapids area you stay with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 23, 2013

As always with our stays at Best Western (why we keep coming back!) - clean, friendly, welcoming. Only one thing . . . no coffee in the lobby both times I went up, but front dest was extremely busy, so no worries! Would definitely use this location again if in area!

  • Stayed: February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Karen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachael L, General Manager at Best Western Hospitality Hotel & Suites, responded to this reviewResponded February 25, 2013

Dear Karen K,

On behalf of our entire staff here at Best Western I would like to thank you for your kind words about our hotel and your continued business. I'm sorry to hear that when you came down to the lobby coffee was not available. Sometimes in the hustle of the front desk our staff can't get to the coffee right away, but as soon as things slow down they are able to get it prepared for our guests. We definitely hope to see you back the next time you are in the area!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Grand Rapids hotels
1.6 mi away
Comfort Inn Airport
Comfort Inn Airport
#7 of 49 in Grand Rapids
459 reviews
0.1 mi away
Baymont Inn & Suites Grand Rapids Airport
4.9 mi away
Country Inn & Suites By Carlson, Grand Rapids East
Show Prices
Show Prices
Show Prices
0.3 mi away
Holiday Inn Express Hotel & Suites Grand Rapids Airport
0.2 mi away
Country Inn & Suites By Carlson, Grand Rapids Airport
2 mi away
Homewood Suites by Hilton Grand Rapids
Show Prices
Show Prices
Show Prices

Been to Best Western Hospitality Hotel & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Hospitality Hotel & Suites

Address: 5500 28th St SE, Grand Rapids, MI 49512-2052
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Business Hotel in Grand Rapids
Price Range: $80 - $131 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Hospitality Hotel & Suites 2.5*
Number of rooms: 120
Official Description (provided by the hotel):
Guests of the BEST WESTERN Hospitality Hotel & Suites will be pleased to find that each well-appointed guestroom and suite includes satellite television with HBO®, a refrigerator, microwave and free high-speed wireless Internet access. Other amenities at this Grand Rapids hotel include a complimentary hot breakfast buffet each morning, free dinner every Monday through Thursday, a sparkling indoor heated swimming pool; largest in the area, hot tub and a complimentary airport shuttle service to the Gerald R Ford International Airport - located just three miles away. Proud to be the closest BEST WESTERN to Frederik Meijer Gardens & Sculpture Park, named one of the world’s 30 Must See Museums by Patricia Schultz, author of 1000 Places to See Before you Die. Meijer Gardens is home to Butterflies are Blooming and Christmas Around the World and Grand Rapids Art Prize Annual exhibitions.Business guests of the BEST WESTERN Hospitality Hotel & Suites will also appreciate this Grand Rapids hotel's close proximity to local businesses including the Grand Rapids Medical Mile. The Medical Mile is home to the Grand Rapids Community College Calkins Science Center, Spectrum Health’s Butterworth Hospital Complex, Grand Valley State university’s Cook-DeVos Center for Health Sciences, and Michigan State University Secchia Center Medical School. The BEST WESTERN Hospitality Hotel & Suites is close to Amway, Meijer, Cascade Engineering and Steelcase Headquarters. The Best Western is centrally located within minutes to over 100 restaurants’, many of them participating popular Annual Restaurant Week.Specializing in hosting sports teams, the BEST WESTERN Hospitality Hotel & Suites' location near Aquinas, Calvin, Cornerstone, Davenport and Grand Rapids Community Colleges. Located only minutes from Patterson Ice Arena, Soccer Spot, MVP Field House (directly across the street),and AMF Eastbrook Lanes Bowling Center. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travelocity, Priceline, Orbitz, Hotwire, Cancelon, HotelQuickly, getaroom.com and TripOnline SA so you can book your Best Western Hospitality Hotel & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Hospitality Hotel Grand Rapids
Best Western Hospitality Hotel And Suites
Best Western Grand Rapids
Grand Rapids Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing