Arrived just before midnight after a very long, tiring day and our room was disappointing to be polite. The toilet & shower were both clean, so we made the best of it. I made a list of all the problems and gave it to the ladies (both very pleasant) at the front desk & they thanked me and said they would pass along to the general manager. After returning home, I called the hotel to see if my list and the problems had been addressed by the manager. This is where it got complicated, so let me cut to the bottom line - the general manager (Cyrena) was fantastic. A compassionate, warm-hearted individual who honestly loves this hotel. There has been recent remodeling, and this room had fallen through the cracks. If you stay there, ask for Room 114 - I believe it is now in tip-top shape. Also, please ask for Cyrena and give her a hug from Mary Ann!!
- Official Description (provided by the hotel):
- Guests of the BEST WESTERN Hospitality Hotel & Suites will be pleased to find that each well-appointed guestroom and suite includes satellite television with HBO®, a refrigerator, microwave and free high-speed wireless Internet access. Other amenities at this Grand Rapids hotel include a complimentary hot breakfast buffet each morning, free dinner every Monday through Thursday, a sparkling indoor heated swimming pool; largest in the area, hot tub and a complimentary airport shuttle service to the Gerald R Ford International Airport - located just three miles away. Proud to be the closest BEST WESTERN to Frederik Meijer Gardens & Sculpture Park, named one of the world’s 30 Must See Museums by Patricia Schultz, author of 1000 Places to See Before you Die. Meijer Gardens is home to Butterflies are Blooming and Christmas Around the World and Grand Rapids Art Prize Annual exhibitions.Business guests of the BEST WESTERN Hospitality Hotel & Suites will also appreciate this Grand Rapids hotel's close proximity to local businesses including the Grand Rapids Medical Mile. The Medical Mile is home to the Grand Rapids Community College Calkins Science Center, Spectrum Health’s Butterworth Hospital Complex, Grand Valley State university’s Cook-DeVos Center for Health Sciences, and Michigan State University Secchia Center Medical School. The BEST WESTERN Hospitality Hotel & Suites is close to Amway, Meijer, Cascade Engineering and Steelcase Headquarters. The Best Western is centrally located within minutes to over 100 restaurants’, many of them participating popular Annual Restaurant Week.Specializing in hosting sports teams, the BEST WESTERN Hospitality Hotel & Suites' location near Aquinas, Calvin, Cornerstone, Davenport and Grand Rapids Community Colleges. Located only minutes from Patterson Ice Arena, Soccer Spot, MVP Field House (directly across the street),and AMF Eastbrook Lanes Bowling Center. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Hospitality Hotel Grand Rapids
- Best Western Hospitality Hotel And Suites
- Best Western Grand Rapids
- Grand Rapids Best Western