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“Great Hotel for families”

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Amway Grand Plaza, Curio Collection by Hilton
Ranked #6 of 48 Hotels in Grand Rapids
Certificate of Excellence
GreenLeadersGold level
Manchester UK
Level 4 Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Great Hotel for families”
Reviewed April 11, 2007

Stayed at The Amway over the Easter Weekend. Visiting relatives and also business. I went with my wife and 3 children of 8, 11 and 14 years We flew to Chicago from Manchester UK and then drove round. It really is an easy drive.
The hotel staff were excelllent and we stayed in the new tower on the 20th floor with tremendous views of the city. We had adjoining rooms and the beds are very comfortable. Although like all American hotels and homes they are still using sheets and blankets with covers (non-hygienic). I last used these at home when i was a little boy. In Europe we have been using duvets for over 35 years. They are warm, very comfy and easy. I would have thought that these would have been ideal for the US. I now sometimes take my own duvet to hotels in the US as they are so much more comfortable, Come on America try them out. However I see that the Marriott is now using them.
The bedrooms were very clean but the bed covers had stains and you never know when these were last cleaned. There is nothing spectacular about the rooms and there is no fridge or safe. The wireless internet didn't work on my Mac but the ethernet worked superbly.
We had breakfast in the hotel twice and it was superb. We had warmed Michigan syrup.. The service in the hotel was excellent although the young people who served us could have smiled a little more in the breakfast room. We used valet parking which at $25 per day was cheap for us at the present exchange rate but maybe not for Americans. However it was an excellent service with the boys sprinting across the car park to get the car. It was never more than 3 minutes between asking for the car and it being there. Very impressive.
The pool and health facilities are excellent and must have been refurbed recently. They were 10 times better than the Ritz Carlton in Chicago which was a huge disappointment.
We walked from the hotel on a skywalk to a Tapas restaurant and had an excellent meal out.
Overall a superb hotel with a great location and great service. We will definitley stay again.

Stayed April 2007
5 Thank Loluk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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London, England
Level 6 Contributor
102 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed April 7, 2007

We stayed in the old side of the building at the Amway for 4 nights. The room was attractive and clean. Service was exemplary. The only issue was the bathroom which (while very clean and nicley refrubished) was small.

The hotel overall was fantastic - one of the best business hotels I have stayed in (in fact I we were on vacation - and the hotel is a great 'destination' itslef). Beautiful public areas, great sports bar and fantastic restaurents (we only tried Grill 1813 which was exceptional - but I met other guests who raved about the new Cygnus restaurent).

Also you can hop across the road to the Chophouse restuarant - one of the best steaks I have had in the US.

I do not know why Amway own a hotel - but they are doing a great job of it!

  • Stayed April 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
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    • Business service (e.g., internet access)
3 Thank JimmyDub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Rapids
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 6, 2007

My fiance and I were looking to plan a wedding at the Amway Grand and we were given the cold shoulder by the Sales Department not just once but twice. Our 125 wedding guests will not be staying at the Amway Grand.

Stayed November 2006
4 Thank flyebs12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traverse City
Level 6 Contributor
206 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 283 helpful votes
Reviewed January 13, 2007

We are a family with 5 kids ages 11 and under. We had booked adjoining rooms for one night. When we arrived at the rooms we found that they were not adjoining, but adjacent. Our bellboy, who was with us, contacted the front desk. They upgraded us to a suite with an adjoining room and we had access to a VIP room with food and bar, all comp. Needless to say we were very pleased.

We spent a lot of time in the pool/health club area. It has been upgraded recently and is very nice.

We will return again!!

  • Liked — The hotel is beautiful and the pool area was very nice.
  • Disliked — The initial mistake with our rooms not being adjoining
  • Tips/Secrets — Talk to Henry the bellboy. Very helpful young man.
  • Stayed December 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
3 Thank JohnnyHHHHH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Amway Grand Plaza, Curio Collection by Hilton

Property: Amway Grand Plaza, Curio Collection by Hilton
Address: 187 Monroe Ave NW, Grand Rapids, MI 49503-2621
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Grand Rapids
#3 Romantic Hotel in Grand Rapids
#4 Business Hotel in Grand Rapids
#6 Family Hotel in Grand Rapids
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Amway Grand Plaza, Curio Collection by Hilton 4*
Number of rooms: 682
Official Description (provided by the hotel):
When does the hotel become the destination? When the moment you walk through the door you feel as if you've been transported - by the elegance, the details, and the gracious service. When your every expectation of what a hotel can be is exceeded. Welcome to the Amway Grand Plaza, Curio Collection by Hilton, where every stay is marked by a memorable moment. Whether it's a stroll through the Pantlind Lobby, the great view from one of our Glass Tower rooms, the classical architecture, or your first bite of one of our signature entrees. The Amway Grand Plaza is much more than a hotel. It's a true destination. ... more   less 
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Also Known As:
Amway Grand Plaza Rapids
Hotel Amway Grand Plaza

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