Stayed at The Amway over the Easter Weekend. Visiting relatives and also business. I went with my wife and 3 children of 8, 11 and 14 years We flew to Chicago from Manchester UK and then drove round. It really is an easy drive.
The hotel staff were excelllent and we stayed in the new tower on the 20th floor with tremendous views of the city. We had adjoining rooms and the beds are very comfortable. Although like all American hotels and homes they are still using sheets and blankets with covers (non-hygienic). I last used these at home when i was a little boy. In Europe we have been using duvets for over 35 years. They are warm, very comfy and easy. I would have thought that these would have been ideal for the US. I now sometimes take my own duvet to hotels in the US as they are so much more comfortable, Come on America try them out. However I see that the Marriott is now using them.
The bedrooms were very clean but the bed covers had stains and you never know when these were last cleaned. There is nothing spectacular about the rooms and there is no fridge or safe. The wireless internet didn't work on my Mac but the ethernet worked superbly.
We had breakfast in the hotel twice and it was superb. We had warmed Michigan syrup.. The service in the hotel was excellent although the young people who served us could have smiled a little more in the breakfast room. We used valet parking which at $25 per day was cheap for us at the present exchange rate but maybe not for Americans. However it was an excellent service with the boys sprinting across the car park to get the car. It was never more than 3 minutes between asking for the car and it being there. Very impressive.
The pool and health facilities are excellent and must have been refurbed recently. They were 10 times better than the Ritz Carlton in Chicago which was a huge disappointment.
We walked from the hotel on a skywalk to a Tapas restaurant and had an excellent meal out.
Overall a superb hotel with a great location and great service. We will definitley stay again.
- Official Description (provided by the hotel):
- When does the hotel become the destination? When the moment you walk through the door you feel as if you've been transported - by the elegance, the details, and the gracious service. When your every expectation of what a hotel can be is exceeded. Welcome to the Amway Grand Plaza, Curio Collection by Hilton, where every stay is marked by a memorable moment. Whether it's a stroll through the Pantlind Lobby, the great view from one of our Glass Tower rooms, the classical architecture, or your first bite of one of our signature entrees. The Amway Grand Plaza is much more than a hotel. It's a true destination. ... more less
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- Also Known As:
- Amway Grand Plaza Rapids
- Hotel Amway Grand Plaza