I stayed at the Amway back in August for a business conference. I was super-impressed with the level of service from EVERY EMPLOYEE! I mean, everyone from the front desk, the concierge, the bell staff and even the housekeepers!
Besides the amazing service, I spent time at the hotel bars both in the lobby and the sports bar as well as Cornucopia and Bentham's restaurants and had to buy drinks and meals for my clients who were attending the conference and I found the prices very reasonable and not set up to gouge travelers!!
I will also say that I bought the $9.99 per day wireless internet from my room, however after two days, I had an issue with my laptop and they not only refunded the two days I couldn't use the internet, they let me use the business center at no charge... Actually that was the only place I experienced an employee who gave me an attitude!!
On my last day there, I went to use the business center and there was a blond young female employee in there who said there was no way they would have given me two days for free and I explained the situation and she said it was OK for me to use it, however I did sense some attitude.. It bothered me as for the previous four days I was overwhelmed with amazing service and she just completely made the place go from 5 stars to 4 stars... Funny how one experience can do that. I mean.. why would I lie about a business center pass that costs $5 a day?!? If I would have gotten her name, I would have mentioned it to a manager, however I decided to let it go...
There were some other negatives... The room was small for the price.. The bathroom in the room was tiny! If I were traveling with my wife on a pleasure trip, she would NOT have been happy at all. The shower did have good pressure and hot enough water, however that was it.
The other negative is sort of a back-handed compliment... Where are the garbage cans?? Apparently, in this place, if you have trash, you are supposed to give it any employee?!? That doesn't work for me.. I'm not going to walk up to an impeccably-dressed employee and give them my dirty tissue from blowing my nose... I know the point is to have a beautiful place.. however I personally found it very frustrating...
While the hotel has awesome restaurants... Don't be afraid to walk a few blocks and there are a nice choice of restaurants of many food types -- Italian, Spanish, Steakhouse, casual, you name it!
- Official Description (provided by the hotel):
- When does the hotel become the destination? When the moment you walk through the door you feel as if you've been transported - by the elegance, the details, and the gracious service. When your every expectation of what a hotel can be is exceeded. Welcome to the Amway Grand Plaza, Curio Collection by Hilton, where every stay is marked by a memorable moment. Whether it's a stroll through the Pantlind Lobby, the great view from one of our Glass Tower rooms, the classical architecture, or your first bite of one of our signature entrees. The Amway Grand Plaza is much more than a hotel. It's a true destination. ... more less
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- Also Known As:
- Amway Grand Plaza Rapids
- Hotel Amway Grand Plaza