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“Best beds away from home ”

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Amway Grand Plaza, Curio Collection by Hilton
Ranked #6 of 49 Hotels in Grand Rapids
Certificate of Excellence
GreenLeadersGold level
Plymouth, Michigan
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Best beds away from home ”
Reviewed July 1, 2014 via mobile

I stay here regularly, at least twice a month, if rooms are available. Service is always excellent. There are several great restaurants within walking distance. I utilize the free wifi. My favorite feature are the extremely comfortable beds. I look forward to my stays because I know I will get a great night's sleep! I highly recommend this hotel.

Stayed June 2014, traveled on business
Helpful?
Thank Janeen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elida O, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this review, July 18, 2014
Dear Janeen,

Wow – we are very honored to be your home away from home and we truly appreciate your loyalty! I am so happy that you were able to venture out and explore the restaurants in downtown Grand Rapids. One of my favorites is San Chez Bistro, a fabulous Spanish restaurant! Thank you for all of your kind words, and we look forward to your next stay with us!

At your service,

Elida
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1,532 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (395)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Salem, AR
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 29, 2014

We stayed here for five days and I did not have one bad experience except everything was expensive but I guess you have to expect that. The Cornucopia restaurant was not and we ate there several times.

The beds were so comfortable, has dish, free wi-fi, the pool area was nice, and even had outside tennis courts and basketball. The weight room was fitting as well. What I saw of the old area was so very nice! Just beautiful the old architecture.

This was a church/family trip. There was a huge group of us there plus a few other groups and the hotel staff handled us very efficiently.

It seems many hotels have an issue with all of their plug ins working. Quite ridiculous. I was glad they had a clock with a USB/iPhone charger.

Green Features: I like it especially when you get $5 cards to use daily at one of the restaurants. Wish the towels were picked up more often and the trash taken out.
  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leea B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elida O, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this review, July 18, 2014
Dear Leea,

I am so glad that you were able to experience our fabulous pool and fitness area! I personally love the outdoor tennis courts on a beautiful sunny day. Thank you for opting into our coffee program as we pride ourselves in staying green. We appreciate all of your kinds words, and we look forward to your next stay with us!

At your service,

Elida
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belleville, Michigan
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 29, 2014

From the time you step onto the property this hotel begins to make you feel special. My wife and I stayed on the weekend and was please that we were able to get this nice of a hotel for only slightly higher than we would have paid for a chain hotel. We requested to stay in the new part of the hotel call the towers based on other Trip Advisor reviews. The beds are extremely comfortable and one of the best nights sleep in a while. The hotel offers multiple restaurants from upscale to reasonably priced sandwich shops. The hotel has a parking garage across from the hotel that is a paid parking that is in addition to the room rate. They also offer valet parking for an additional 10.00 per night. They offered all of the special amenities you would expect from an upscale hotel. Grand Rapids offers too many things to name but you are only a short drive to Lake Michigan. The hotel sits across the street from The Gerald Ford museum and overlooks the Grand River. We highly recommend you treat yourself and get away from it all at the Amway Grand Hotel.

Room Tip: Request the new part of the hotel for more modern accommodations. You will have to pay for parking.
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RonAndLaurie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elida O, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this review, July 18, 2014
Dear Ron and Laurie,

We truly appreciate your high recommendation of our hotel. I am so happy that you got to enjoy one of our newly renovated Tower Rooms, and discounted valet parking that we offer with some of our fabulous packages, as nightly rates for valet parking are usually $29. I too like to venture out for a sandwich at Cornucopia or dinner at Cygnus 27, and must agree that it is very nice to have different dining selections within the hotel, so thank you for mentioning our multiple restaurants, along with all of your kind words and great tip for our future guests! We hope to get the chance to host you again soon!

At your service,

Elida
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moses Lake, Washington
Level Contributor
115 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed June 29, 2014

Very nice older,elegant hotel located downtown Grand Rapids. Beautiful new rooms with great views of the river. Located downtown and walking distance to area attractions and night life. The staff was great and helpful also.

Room Tip: If you like new and modern, ask for the new tower with a river view.
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Asusanrae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elida O, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this review, July 18, 2014
Dear Valued Guest,

We're so glad that you were able to experience downtown Grand Rapids and do some sightseeing! I'm in love with the newly renovated Tower Rooms, especially the river view Tower Rooms; thank you for sharing your lovely photos and for all of your kind words. We look forward to your next stay with us.

At your service,

Elida
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hershey, Pennsylvania
Level Contributor
517 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
Reviewed June 29, 2014

It Is Grand alright! From the jaw- dropping first walk through of the hotel- to the quality of the room- to the Concierge Lounge- the city view- this hotel has it going. A Historic Hotel that also stays current. Our room was beautiful- corner room 24th floor. Wonderful bathroom, incredible view and remarkable Room Service. They turned our room into a private dining room. And they came back to take everything away, like other 4 and 5 diamond hotels say they will- but do not. Sleep quality and quiet/ safe atmosphere are as good as anywhere we have ever stayed. Do plan ahead time wise as the elevator situation can take a while and the Valet also can take quite some time for your car to arrive. Take your time and enjoy.

Room Tip: Do consider a few extra $ and stay on the Concierge Level. The experience is worth pampering yourse...
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elida O, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this review, July 18, 2014
Dear Richard,

It is lovely to read such wonderful words about your experience! I am so glad you got to enjoy all that our hotel has to offer, from our beautiful décor to our fabulous room service. Thank you for all of your kind words, and wonderful tips for our future guests Richard. We hope to see you again in the near future.

At your service,

Elida
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunrise, Florida
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 28, 2014

From the moment we arrived until we left, the service was amazing. The hotel sits on the Grand river, our views were exceptional. The bed turn down feature was an added pleasure. The bell hops and staff were at the beckon call. Highly recommend.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tom D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elida O, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this review, July 18, 2014
Dear Valued Guest,

I am so glad that you were able to enjoy the beautiful views of the Grand River from your room. Were you able to stay in one of our newly renovated Tower Rooms as well? I hope so! Thank you for your kind words about our staff that I will gladly pass along, and for your high recommendation. We are truly flattered, and we hope to have you stay with us again in the near future.

At your service,

Elida
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bismarck, North Dakota
Level Contributor
547 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed June 27, 2014

Had a pleasant stay while attending a conference. Rooms were small but everything was well maintained. Staff were helpful and friendly generally. Food was good for conference food. Conference service was also good. Didn't understand why one elevator, of a set of 2, did not work for about 2 days but there was no note informing you of that. So waits were long sometimes. Also when a hotel has a policy and prides itself on its green service, and even gives you vouchers for using it, it is a disappointment when you come back to find your room all made up. Happened 3 days out of 5.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Glenn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elida O, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this review, July 18, 2014
Dear Glenn,

I'm so glad that you had a pleasant stay with us, and that you got to enjoy our delicious conference food and service we take so much pride in. We apologize for the inconvenience of the rare elevator issues you encountered, and we hope to have the chance to host you again in the near future.

At Your Service,

Elida
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Amway Grand Plaza, Curio Collection by Hilton

Property: Amway Grand Plaza, Curio Collection by Hilton
Address: 187 Monroe Ave NW, Grand Rapids, MI 49503-2621
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Grand Rapids
#3 Romantic Hotel in Grand Rapids
#4 Business Hotel in Grand Rapids
#6 Family Hotel in Grand Rapids
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Amway Grand Plaza, Curio Collection by Hilton 4*
Number of rooms: 682
Official Description (provided by the hotel):
When does the hotel become the destination? When the moment you walk through the door you feel as if you've been transported - by the elegance, the details, and the gracious service. When your every expectation of what a hotel can be is exceeded. Welcome to the Amway Grand Plaza, Curio Collection by Hilton, where every stay is marked by a memorable moment. Whether it's a stroll through the Pantlind Lobby, the great view from one of our Glass Tower rooms, the classical architecture, or your first bite of one of our signature entrees. The Amway Grand Plaza is much more than a hotel. It's a true destination. ... more   less 
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Also Known As:
Amway Grand Plaza Rapids
Hotel Amway Grand Plaza

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