I've stayed at the Amway Grand at least a half dozen times, and it is consistently one of the best hotels I've ever stayed at. Their customer service really sets them apart. Very friendly, professional and welcoming. I prefer the tower side of the hotel, with the more contemporary rooms. They also offer rooms decorated with antiques in the old wing of the hotel. For the high quality of this hotel, the price is very affordable.More
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We have our yearly chorus competition at the Devos convention center and stay at Amway. The hotel is very lovely. There are two "sides". The historic side and the new tower. Over the last 6 years I've stayed on both sides. They each have their charms and many of the rooms are different. The historic side is lovely, but has quirks--the shower and toilet can be far from the sink. The room we stayed in yesterday was a corner room on the new side and the bathroom had a pocket door and the shower was configured in a triangle. It needed a few extra hooks, but otherwise was very nice.
The beds are comfortable and the staff is friendly. We did have a coffee maker and fridge in our room.
Our only problem was the first morning we called for an extra roll of toilet paper because there wasn't a spare. We waited about 30 minutes and didn't get it. We aren't sure how long it took because we had to go.
Cornucopia has delicious bakery items and a yogurt parfait for breakfast that I look forward to every year. The sports bar has great burgers. Every year we've had a banquet dinner and the food is consistently delicious.
First class for great price! They gave us a corner suite with 2 windows overlooking the Grand River. Beautiful new updated room, comfortable bed, refrigerator, safe and very nice shower/bathroom.
Best part was the service, sense of perfection in attitude, service, attention to customers needs.
Highly recommended!
Dear Valued Guest,
Thank you so much for staying with us, and for sharing these kind words about our newly renovated rooms, and our service and staff! I am glad that you enjoyed the views and hotel amenities. We are flattered by your recommendation, and we hope to get opportunity to host you once again.
At your service,
Carrie
This is a wonderful old grand hotel beautifully maintained. I stayed here for 6 days and very much enjoyed myself. The staff was always helpful and professional. My room was in the old section of the hotel and the rooms was lovely.
we stayed for 1 night. the lobby and restaurants were very nice. Call ahead if you want to eat at the steak house. They were booked we had to find somewhere else to eat. The staff was very helpful and friendly. My husband was not impressed with the TV in the room, it did not have the sharpest picture. It didn't bother me in the least. The walls are thin which made it hard to get a good nights sleep. The room was very clean. I am not sure it was worth the price of the room.
We were here for the RiverBank run this weekend and stayed a few extra days. We stayed in the front this time in the Pantlind hotel area which appears to be the old original area of the hotel, not the tower where we stayed last time. The location was great as we could look out the window and see the start line, which was awesome. Our room was a handicap room which meant no tub but it was excellent. Except for carpet from the 70's it was a great room. Good bed, great pillows great A/C, good water pressure, etc. Not super huge but big enough and very comfortable.
The staff here is great. Midwestern friendly and always pleasant. From the room cleaner to the front desk and bell staff they are as good as it gets in hotel workers. I don't know how they do it but the are without exception excellent.
A final note about restaurants. We had Mothers day in the Ruth's Chris attached and it too was excellent. Not cheap but another reason to stay here at the Amway Grand. The Deli (Cornucopia?) we visited a couple times and it was good too. They went out of their way to accommodate the runners needs.
I recommend this hotel as one of only 2 worth staying in downtown GR.
Dear Valued Guest,
Thank you for staying with us for the second year during the Riverbank run! I am glad that you found your stay comfortable, and that you had a wonderful dining experience in Ruth's Chris for Mother's Day. Thank you for your kind words about our staff - we are very fortunate to have such exceptional staff members. We appreciate you choosing us for your stay, and recommending us to others, as we are flattered to be one of your top Downtown Grand Rapids hotels. We hope we get the opportunity to host you again next year.
At your service,
Carrie
