We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,892)
Filter reviews
1,892 results
Traveler rating
1,117
460
158
97
60
Traveler type
Time of year
LanguageAll languages
More languages
1,117
460
158
97
60
Show reviews that mention
All reviews new tower older part ruth's chris wolfgang puck tower room pantlind hotel classic hotel old section sports bar walk in closet valet parking view of the river room service convention center within walking distance art prize restaurants and bars
Filter
Updating list...
1,348 - 1,353 of 1,892 reviews
Reviewed April 29, 2014

Fantastic hotel. The rooms are nice, staff is fantastic. It's located close to some nice restaurants and night life. I would stay there again.

Pros:

-Rooms are spacious
-Good Ammenities
-Great Staff

Cons:

-Door didn't close all the way without force
-Shower took awhile to warm up
-Breakfast in the restaurant was just OK.

Date of stay: December 2013
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank BrWayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this reviewResponded June 4, 2014

Dear Valued Guest,

Thank you so much for choosing to stay with us, and for your kind words! We are glad that you got to enjoy our spacious rooms, convenient location, and our amenities. We apologize for the maintenance issues you experienced during your stay, but we hope to have you back soon to enjoy our newly renovated Tower Rooms that we love so much. Thank you again for choosing to stay with us.

At Your Service,

Carrie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2014

My wife and I celebrated her birthday with an overnight stay at the Amway Grand, we stayed in a corner room, one of the more recently renovated, the room was great, we could not have been happier with our stay.

Room tip: Try Cygnus 27, great view, excellent food and service.
Date of stay: April 2014
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Matt L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2014

We stayed here last weekend for some relaxation. Our room was on the 24th floor on the Tower side. We had a corner room that had great views of both the city and the Grand River. Our room was spacious and comfortable. The room was meticulously clean which was very important to me. The bed was very comfortable. We also had access to the lounge since we were in a concierge level room. This meant both breakfast and cocktail hours were covered daily. This was a very enjoyable bonus to our stay. The food was fantastic. There was a nice selection of drinks available. We were very pleased with our stay, from the accomodations to the staff. We had a wonderful, relaxing weekend and will strongly consider staying again for our next weekend out!

Room tip: Stay on the Tower side if possible. Also, strongly consider staying in a concierge level room.
Date of stay: April 2014
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank SKK991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this reviewResponded June 4, 2014

Dear Valued Guest,

Thank you so much for staying with us once again. We appreciate your loyalty! I'm glad to hear that you were able to enjoy the great views our Concierge Level Rooms have to offer, along with cocktail hour and breakfast in our Concierge Lounge. We're glad you had a relaxing weekend, and we hope to see you again on your next weekend staycation! Thank you again for choosing to stay with us.


At Your Service,

Carrie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 21, 2014

Stayed here for the weekend, first-timers, for the boyfriends birthday. The staff are so friendly, all wishing him a happy birthday -very nice! We booked a concierge level room with breakfast and cocktail hour daily. It was worth the extra price! The views are amazing on the 25th floor. Our room was very clean and the bed was comfy. The shower was a bit annoying but then again I'm a little picky. You have to reach in to turn the water on and when you do that you're getting sprayed. The bathroom room was very small too.

The cocktail hour was amazing! The food was delicious, the drinks were flowing :) Make sure you get there early and take advantage of it!

The breakfast was decent, a bit sad they had the same things both Saturday and Sunday mornings but all and all no complaints.

Would definitely recommend this hotel and would be happy to stay here again!

Date of stay: April 2014
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SpartyK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 15, 2014

I had no idea that such a gem of a hotel was right in my own state. I was lucky enough to stay at the Amway last week and was blown away by how fabulous it was. The hotel is historic and elegant and the staff is superb. I was in the historic section and had a lovely spacious room with a great view. The bed and pillows were heavenly. I ordered room service several times and each time I was impressed with the professionalism of the server. If you are lucky enough to have Chana as the server you will be greeted at your door with a huge smile and impeccable service. The hotel is located in a great area with shopping and dining within walking distance but the hotel has great dining right on site. You won't want to ever leave. I know I didn't!

Room tip: Stay in the historic section!
Date of stay: April 2014
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Magical430
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this reviewResponded June 4, 2014

Dear Valued Guest,

Thank you so much for staying with us, and for sharing this wonderful review of your experience. We hope that your first stay will not be your last! I'm glad you enjoyed so much of what our hotel has to offer, including the architecture, location and history. We are delighted to hear that you enjoyed your room service experiences. We look forward to having you again, and thank you again for choosing to stay with us.

At your service,

Carrie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews