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“Great location!” 5 of 5 bubbles
Review of Amway Grand Plaza, Curio Collection by Hilton

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Amway Grand Plaza, Curio Collection by Hilton
Ranked #5 of 49 Hotels in Grand Rapids
Certificate of Excellence
GreenLeadersGold level
Swartz Creek, Michigan
Level Contributor
10 reviews
7 hotel reviews
“Great location!”
5 of 5 bubbles Reviewed April 4, 2014 via mobile

We really enjoyed our stay at the Amway. The view from our room was beautiful. The room was clean and beautiful. I loved the large bath sheets and the beds were extremely comfortable. The staff were all very friendly and helpful. It is conveniently located, with plenty of things to do nearby. I would definitely stay again.

  • Stayed March 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tammy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,447 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (388)
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English first
Clinton Township
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed April 2, 2014

Visited Grand Rapids for a conference with 3 colleagues... the front desk staff was very accommodating to our request to be given rooms on 1 floor. I did not get a king bed but was given a corner room... I love a lot of windows... Choose the tower side if you prefer a more modern decor. It was a very quiet night... Love coffee so having Starbucks onsite was a plus. Everyone I dealt with from front desk, bellhop, valet staff, to doorman all were so kind and friendly.

  • Stayed April 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sunshine1770
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this review, June 4, 2014
Dear Valued Guest,

Thank you for staying with us while you were visiting Grand Rapids! I am glad that you enjoyed our Starbucks, and the beautiful views from our corner Tower Rooms. Thank you for taking note of our tremendous staff - we are fortunate enough to have such wonderful staff members. We look forward to seeing you again soon!

At your service,

Carrie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, Michigan
Level Contributor
1 review
5 of 5 bubbles Reviewed April 2, 2014

I love this place, came here for a competition from my high school. Wasn't sure what to expect but I looked at photos prior to staying, needless to say it was a truly amazing stay. I had the classic room with one king bed. I came in and it was very clean and the bathroom was newly renovated and lovely accessories (of course shampoo) such as a shower cap and a needle kit. The bed was very comfy. The staff was also very sweet. Stayed the weekend (Fri-Sun) and didn't leave the hotel. Ate at the Cornucopia around 3 times. Had the Pesto Turkey Panini for lunch, as well as the Athens Pizza and Ham & Cheese Omelet croissant sandwich. They were made quickly, very fresh and it was all so delicious. It was also available to-go which was nice. Also, there was a nice Starbucks I went to 3 times. Needless to say very nice staff! The Lobby and chandeliers were just so beautiful, Only thing I can complain about is the wifi was not working well, it was a bit disappointing but I was on the 9th floor and I just had the best time ever!!! Thank You again <3

  • Stayed March 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank wanderlust1996
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canton, Michigan, United States
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed April 2, 2014

I love the Amway Grand! whether it's pure pleasure or business, there's not another hotel like it. The wonderful smiling service, the food, the location in the heart of Grand Rapids...I would rather stay here than anywhere else! Pricey, but worth every penny! Visit during Art Prize for a real treat!

Room Tip: I love the older section's decor.
See more room tips
Green Features: As with many hotels, there are towels and sheets options to reduce stress on the environment.
  • Stayed March 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Diana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
49 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed March 29, 2014

I just want to say that every hotel manager in the buisness needs to stay one night in this hotel. The staff and owners really get it. The doors are quiet and you never know the staff are anywhere around your room. I want to thank Gil and Ryan on the 3rd shift team for everything. If you go to Grand Rapids treat yourself and stay at The Amway!

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pushrod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this review, June 4, 2014
Dear Valued Guest,

Thank you so much for taking note about of our tremendous staff - we are very fortunate to have such sincere and dedicated staff members. We are quite flattered by your very kind words. We look forward to having you again soon!

At your service,

Carrie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
48 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed March 28, 2014

As an architect, I'm kinda prissy about cities and the cool-ness factor. GRAND RAPIDS IS VERY COOL. I had NO IDEA; Just go there, I cannot begin to tell you about all the things you will find. Also, go to the beaches, but avoid the towns. Surprisingly, you will have to pay for admittance so bring a charcoal grill , sneak in some local brew, and make a sunset night of it! The Amway was OK+ for my spouse's convention. Nice, quiet room. No perks- like coffee. Nice hotel in a great location. Best part was that our bellhop told me about the best islands for snorkeling/diving. Very nice people all around at the hotel. Again, I was WOWED with the city.

Stayed May 2013, traveled on business
Helpful?
Thank 12mkelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, Michigan
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed March 27, 2014 via mobile

Beautiful hotel! This hotel is quite unique in that one side of the hotel is historic and very elegant with old charm and gorgeous decor. The other side is modern with contemporary decor. I initially requested to stay on the historic side but had a problem with the air circulation in the room. The room was small and a bit stuffy for my sensitive sinuses but a beautiful room nonetheless. After a sleepless night, I requested to be moved to the other side of the hotel. The hotel staff was very understanding and managed to accommodate my request even though the hotel was at full capacity. The room was spacious and newly renovated with a beautiful view. (five star quality) My sinus issue cleared up and I enjoyed the remainder of my stay. There is a spacious health club with updated equipment. A decent selection of restaurants but other options outside the hotel within walking distance. Overall, a very nice hotel.

Stayed March 2014, traveled on business
Helpful?
Thank pat j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this review, June 4, 2014
Dear Valued Guest,

Thank you so much for staying with us, and for sharing this wonderful review of your experience. We are glad you enjoyed so much of what our hotel has to offer, including the architecture, location, and friendly staff; we are delighted that you got to experience our newly renovated Tower Rooms. I'm glad we were able accommodate you in getting another room that cleared your sinus issues! We look forward to having you again, and thank you again for choosing to stay with us.

At your service,

Carrie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Amway Grand Plaza, Curio Collection by Hilton

Property: Amway Grand Plaza, Curio Collection by Hilton
Address: 187 Monroe Ave NW, Grand Rapids, MI 49503-2621
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Grand Rapids
#3 Romantic Hotel in Grand Rapids
#4 Business Hotel in Grand Rapids
#6 Family Hotel in Grand Rapids
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Amway Grand Plaza, Curio Collection by Hilton 4*
Number of rooms: 682
Official Description (provided by the hotel):
When does the hotel become the destination? When the moment you walk through the door you feel as if you've been transported - by the elegance, the details, and the gracious service. When your every expectation of what a hotel can be is exceeded. Welcome to the Amway Grand Plaza, Curio Collection by Hilton, where every stay is marked by a memorable moment. Whether it's a stroll through the Pantlind Lobby, the great view from one of our Glass Tower rooms, the classical architecture, or your first bite of one of our signature entrees. The Amway Grand Plaza is much more than a hotel. It's a true destination. ... more   less 
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Also Known As:
Amway Grand Plaza Rapids
Hotel Amway Grand Plaza

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