I cannot say enough about how wonderful customer service is at this hotel, from the front desk, valets, shops, cleaning crew, everyone was friendly and helpful. On the last day of my visit I realized I had a flat tire on my car which parked at the hotel parking lot across the street. I asked the parking valets what to do and they gladly put air in my tire and offered to check it and call me around noon to let me know if it was holding air. WOW! As it turned out I needed to have the tire change and ended up calling AAA. Several of the parking valets checked in on me during the process even though it was an extremely busy turnover day. There caring and thoughtfulness is to be commended!.
My room, in the old Pantlind, was large and well appointed. The hotel is in a perfect location for convention going and general downtown Grand Rapids activities.
I highly recommend!More