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Amway Grand Plaza, Curio Collection by Hilton
Ranked #5 of 49 Hotels in Grand Rapids
Certificate of Excellence
GreenLeadersGold level
Michigan
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Top notch!”
5 of 5 bubbles Reviewed March 17, 2014

Have stayed at the Amway several times over the years for business and pleasure. Always first class, five star service from the minute the doorman that greets you upon arrival. We stay in suites in the tower and you can't beat the million dollar view of the river. The rooms are well appointed and very clean. Great place to stay for a leisure visit or for business!

Room Tip: Tower suites are the best!
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  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Yorkielvr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this review, June 4, 2014
Dear Valued Guest,

Thank you for your staying with us and for sharing this experience with prospective and future guests on TripAdvisor! We hope you got to experience our newly renovated tower rooms that we love so much. We couldn't agree more about the wonderful view from our tower suites. We appreciate your loyalty and we look forward to seeing you again soon!

At your service,

Carrie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,447 reviews from our community

Traveler rating
    864
    363
    111
    68
    41
See reviews for
214
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (388)
Date | Rating
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  • English first
  • French first
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English first
Richland, Michigan
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed March 16, 2014

From the time you arrive to check in, until you walk out of this hotel, they will treat you like royalty. What can I say more. The Amway Grand and the business' within all go above and beyond what I would consider great. What a SUPER experience. Thank you Amyway Grand for a superb weekend!

Room Tip: We were given rooms overlooking the river on the 6th floor that were very nice. I can't think o...
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  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Brian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Joseph, Michigan
Level Contributor
122 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed March 15, 2014

Just completed a week's stay at the Amway on business. It is always a pleasure. Everything is great nothing negative can be found. Rooms are excellent, good choices for meals, entire staff is friendly and efficient.

Room Tip: Corner rooms give great views
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  • Stayed March 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ren B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this review, June 4, 2014
Dear Valued Guest,

Thank you so much for staying with us and sharing your kind words about our rooms, service and staff. We are delighted to hear that your business stay was wonderful, and we look forward to hosting you again soon.

At Your Service,

Carrie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ann arbor
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed March 14, 2014

Gorgeous lobby. Friendly, helpful staff. Was upgraded to a beautiful suite. Clean room with super comfy beds. Only reason it didn't earn 5 stars was the fact it didn't have a good view. Didn't want to leave!

Stayed March 2014, traveled on business
Helpful?
Thank thetobo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lansing, Michigan
Level Contributor
61 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed March 8, 2014

This was our first stay at the Amway Grand Hotel. The building and architecture are amazing. Our check-in was smooth and the staff were very friendly and helpful. Our room was nicely decorated and comfortable. The hotel was within walking distance of many restaurants. There are also several inside the hotel. It is also a short walk to Van Andel Arena and the DeVos Place. If we had anything bad to say, it would be that we could hear the TV in the next room. The walls don't seem to be very sound proof.

Room Tip: Stayed in room 759. Had a view of a rooftop. Not much of a view, but we didn't spend much time...
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Brad C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this review, May 23, 2014
Dear Valued Guest,

Thank you so much for staying with us, and for sharing this wonderful review of your experience. We hope that your first stay will not be your last! I'm glad you enjoyed so much of what our hotel has to offer, including the architecture, location, and friendly staff. On your next stay, I would recommend staying in one of our newly renovated Tower Rooms, which may offer you a more restful experience. We look forward to having you again, and thank you again for choosing to stay with us.

At your service,

Carrie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Petoskey, Michigan
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed March 7, 2014 via mobile

Stayed a weekend there for a child's sports event nearby. Stayed in new section, clean and quiet! Loved being able to relax upon arrival. Check in/out smooth and quick. Eating both dinner and breakfast there was convenient. Eggs Benedict highly recommended for breakfast.

Stayed March 2014
Helpful?
1 Thank tipofthemit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlisle, Pennsylvania
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed February 27, 2014

I enjoyed my visit here. Quiet and comfortable. A grand hotel of the type they don't build any more. Large lobby with nice sitting areas. My room was in the old part of the hotel though I believe there was a new wing. Checking in, their laundry had broken down and they were out of clean bedding so there was a delay in checking in. They were actually running linen to the hotel across the street to be washed. Obviously this was an unusual event, made right by giving the guests whose check-in was delayed a gift certificate for use in the hotel. I would stay here again.

  • Stayed June 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Douglas G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this review, May 23, 2014
Dear Valued Guest,

Thank you so much for staying with us, and for sharing a review of your experience. We appreciate your understanding of the unusual situation that took place when you were checking in. Our outstanding and dedicated staff strives to provide a great guest experience in any circumstance - even when the unexpected happens. I am glad that you were pleased with the way the situation was handled, and still had an enjoyable visit with us. We hope to see you again soon!

At your service,

Carrie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Amway Grand Plaza, Curio Collection by Hilton

Property: Amway Grand Plaza, Curio Collection by Hilton
Address: 187 Monroe Ave NW, Grand Rapids, MI 49503-2621
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Grand Rapids
#3 Romantic Hotel in Grand Rapids
#4 Business Hotel in Grand Rapids
#6 Family Hotel in Grand Rapids
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Amway Grand Plaza, Curio Collection by Hilton 4*
Number of rooms: 682
Official Description (provided by the hotel):
When does the hotel become the destination? When the moment you walk through the door you feel as if you've been transported - by the elegance, the details, and the gracious service. When your every expectation of what a hotel can be is exceeded. Welcome to the Amway Grand Plaza, Curio Collection by Hilton, where every stay is marked by a memorable moment. Whether it's a stroll through the Pantlind Lobby, the great view from one of our Glass Tower rooms, the classical architecture, or your first bite of one of our signature entrees. The Amway Grand Plaza is much more than a hotel. It's a true destination. ... more   less 
Reservation Options:
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Also Known As:
Amway Grand Plaza Rapids
Hotel Amway Grand Plaza

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