We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Comfortable Rooms- Great Meeting Rooms”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Amway Grand Plaza, Curio Collection by Hilton
Ranked #6 of 48 Hotels in Grand Rapids
Certificate of Excellence
GreenLeadersGold level
Zionsville, Indiana
Level 6 Contributor
102 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Comfortable Rooms- Great Meeting Rooms”
Reviewed October 27, 2013 via mobile

My room was very quiet even though the hotel was booked for several events. I loved the choice in pillows( I usually bring my own) The bathroom has an incredible magnifying makeup mirror. Plenty of towels, and nice quality. The staff was very accommodating. I was very surprised to see some nice shops as an added bonus. The rooms also have a great view. Would recommend stopping if passing through the area.

Stayed October 2013, traveled with friends
Helpful?
Thank nancymk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,557 reviews from our community

Traveler rating
    932
    382
    125
    75
    43
See reviews for
236
387
45
680
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (397)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Global
Level 5 Contributor
87 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed October 22, 2013

REALLY nice staff... BIG property with tons of little shops inside.

Upper floors have a great view of the city.

My one caution would be if you are in the hotel during the time of a conference it can be VERY CROWDED. I went down to breakfast, and after waiting 5 minutes to be seated -- I checked inside the restaurant -- VERY CROWDED. I went back up to my room to order room service.

Nice, quiet, clean hotel.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BusTraveler40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this review, December 4, 2013
Dear Valued Guest,

Thank you for staying with us while you were visiting Grand Rapids! I am glad that you enjoyed our friendly staff and the beautiful views from our upper floors. I apologize that the hotel felt crowded for you. While we love having a lively hotel filled with diverse visitors during conventions, we are also continually looking for ways to make sure our guests have an outstanding and relaxing stay regardless of how full the hotel is. We appreciate your feedback on this, and look forward to seeing you again soon.

At your service,

C. Kolehouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level 3 Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 22, 2013

Outdated hotel, musty old rooms. Can hear through the walls. The lobby is beautiful but if you care about the quality of your room you are better off staying at the JW. With an update this could once again be a top notch hotel.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rico1231
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this review, December 4, 2013
Dear Valued Guest,

Thank you so much for staying with us, and for sharing this important feedback with us. I apologize that your room was musty and noisy. We would love the opportunity to host you again for a more enjoyable experience, and would recommend that you request a room on the Tower side of the hotel. These rooms are newer and are currently being updated to be even more stylish and modern. We look forward to seeing you again.

At your service,

C. Kolehouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Overland Park, Kansas
Level 5 Contributor
75 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed October 21, 2013

My wife and I were cutting through Grand Rapids on our vacation, I wanted to stay at a nicer place.
This place exceeded my expectations. The hotel was clean and gorgeous. My wife was amazed at how nice it was. The lobby was amazing.
We did concierge level room. It was only 30.00 more and it was well worth it. We got a corner room with a great view of the river. It also came with drinks before dinner and breakfast the next morning. The breakfast was great.

My wife and I loved the location of the hotel. We went for a walk along the river right next to the hotel. There was great path and two walking bridges that went across the river so we could do a complete loop. It was a great addition to the hotel.

Bed was comfortable and so was the room.

Room Tip: easy to get to from anywhere.
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank frogbob453
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 15, 2013

We had a room in the old side of the hotel. The room was attractive and spacious, but strangely laid out: the tub/shower and toilet are in one little room off the main bedroom, and the sink/vanity are in another. So after using the toilet, one has to walk through the bedroom to the other space to wash ones's hands...ODD. We did have a small walk in closet, though. By far my biggest complaint is that the walls seemed paper thin. Lots of noise from adjoining rooms, hallway, nearby plumbing, elevator chimes...the list goes on. My suggestion is make the rooms a bit smaller and use the extra space for sound absorbing materials...

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kbarm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Menomonie, Wisconsin, United States
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 15, 2013

This is our favorite place to stay when visiting family in Michigan. From the bellman, to the front desk and housekeeping staff, we are never disappointed. We had a great stay on the concierge floor and enjoyed the quiet retreat offered by the concierge room for breakfast and cocktails. The hotel has good restaurants and its proximity to fine and casual dining is very appealing. We visit this hotel several times a year and truly enjoy being guests in what used to be our home town. My favorite is the head bellman who always calls us by name and says something akin to "see you next time". The Amway feels like home.

Room Tip: Rooms need to be fitted with surge protectors to accommodate todays technology needs.
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Toni P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this review, December 4, 2013
Dear Valued Guest,

Thank you so much for staying with us and for taking the time to review your experience. I am glad you found your room to be attractive and spacious, and take your feedback on the other aspects of the room very seriously. We will take these into consideration as we continue to update and improve the hotel. I would recommend that the next time you stay with us you request a room on the Tower side of the hotel. These rooms have a consistent layout and have more soundproofing due to being newer. The rooms on the Pantlind side have varying layouts due to being historic. We hope to host you again very soon!

At your service,

C. Kolehouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Parsippany, NJ
Level 6 Contributor
298 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed October 14, 2013

This is an outstanding hotel in the heart of downtown Grand Rapids.
We happen to catch the city at the time of ArtPrize, an annual city-wide contest of various forms of art. There were exhibits right in the lobby.
Checking in went smoothly and our room was spacious and afforded a wonderful view from the 13th floor of the river.

Just a couple of glitches at the hotel - the faucet in the bathroom sink leaked and it took 2 days to get it fixed. There was turndown service, but only for 1 of the 3 nights we were there. In addition - there was no shampoo!

Also - check your bill carefully - we found 2 $30 charges (plus city and occupancy tax) on the bill. It was questioned when we checked out - the representative at the counter didn't know what it was for but gladly removed it and comped our breakfast as an apology.

All in all - it was a wonderful stay - the Cygnus 27 restaurant was outstanding - more on that under restaurants!!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LLiv-NewJersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this review, December 4, 2013
Dear Valued Guest,

Thank you so much for staying with us and for sharing this excellent review. We are glad you had the opportunity to experience ArtPrize, and that you enjoyed your stay with us overall. Thank you for bringing the issues you encountered during your stay to our attention. Please be assured these experiences fall far below our high standards for facilities and service. Your sink should have been fixed more promptly and turndown service offered each night, as well as shampoo. We are glad the front desk agent took good care of you regarding the error on your bill - but we once again apologize for that. We hope to have the opportunity to host you for another stay and show you a flawless experience! We look forward to seeing you again soon.

At your service,

C. Kolehouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Grand Rapids hotels
0.1 mi away
JW Marriott Grand Rapids
JW Marriott Grand Rapids
#4 of 48 in Grand Rapids
944 reviews
0.1 mi away
Homewood Suites by Hilton Grand Rapids Downtown
0.2 mi away
Courtyard Grand Rapids Downtown
Courtyard Grand Rapids Downtown
#13 of 48 in Grand Rapids
360 reviews
Show Prices
Show Prices
Show Prices
0.9 mi away
Hampton Inn & Suites Grand Rapids Downtown
0.3 mi away
Holiday Inn Grand Rapids Downtown
0.2 mi away
CityFlatsHotel
CityFlatsHotel
#16 of 48 in Grand Rapids
227 reviews
Show Prices
Show Prices
Show Prices

Been to Amway Grand Plaza, Curio Collection by Hilton? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Amway Grand Plaza, Curio Collection by Hilton

Property: Amway Grand Plaza, Curio Collection by Hilton
Address: 187 Monroe Ave NW, Grand Rapids, MI 49503-2621
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Grand Rapids
#3 Romantic Hotel in Grand Rapids
#4 Business Hotel in Grand Rapids
#6 Family Hotel in Grand Rapids
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Amway Grand Plaza, Curio Collection by Hilton 4*
Number of rooms: 682
Official Description (provided by the hotel):
When does the hotel become the destination? When the moment you walk through the door you feel as if you've been transported - by the elegance, the details, and the gracious service. When your every expectation of what a hotel can be is exceeded. Welcome to the Amway Grand Plaza, Curio Collection by Hilton, where every stay is marked by a memorable moment. Whether it's a stroll through the Pantlind Lobby, the great view from one of our Glass Tower rooms, the classical architecture, or your first bite of one of our signature entrees. The Amway Grand Plaza is much more than a hotel. It's a true destination. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com, Expedia, Orbitz, Travelocity, Priceline, TripOnline SA, Hotwire, Cheap Tickets, HotelQuickly and getaroom.com so you can book your Amway Grand Plaza, Curio Collection by Hilton reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Amway Grand Plaza Rapids
Hotel Amway Grand Plaza

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing