we stayed on the concierge floor (25th) for 4 days. In many ways it's a great place but I was a bit disappointed with the room and especially the bathroom. Also there were a number of small items in the room that simply did not work and had never been fixed which troubles you for a hotel that is otherwise very grand. The concierge lounge is outstanding especially the people that take care of you. The meeting facilities are okay or maybe just a bit better but are headed towards the dated side.
I guess I was expecting more from the facility and I'm afraid that if they don't begin a very active maintenance program and upgrading program the hotel is going to continue to slide a bit.
- Official Description (provided by the hotel):
- When does the hotel become the destination? When the moment you walk through the door you feel as if you've been transported - by the elegance, the details, and the gracious service. When your every expectation of what a hotel can be is exceeded. Welcome to the Amway Grand Plaza, Curio Collection by Hilton, where every stay is marked by a memorable moment. Whether it's a stroll through the Pantlind Lobby, the great view from one of our Glass Tower rooms, the classical architecture, or your first bite of one of our signature entrees. The Amway Grand Plaza is much more than a hotel. It's a true destination. ... more less
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- Also Known As:
- Amway Grand Plaza Rapids
- Hotel Amway Grand Plaza