The hotel is in the heart of a very nice downtown area & right on the Grand River. It's an excellent convention hotel with skyway connection to the DeVos (convention ctr.) Place. Few will walk away disappointed. At $139 convention rate, it was a good value. A skyway also connects it to the parking garage ($16 a night). The hotel is basically a new glass tower connected to the vintage Pantlind Hotel (circa 1913). Being at a convention of peers I was in both sections, but stayed in the Pantlind. The tower has smaller rooms & riverfront views, while the Pantlind has larger rooms with more elegance. Standard double rooms (2 queens) range from 200 to 450 sq. ft., so the diversity is marked. We asked for and got a larger room & had a refridge delivered at no extra charge. Beds were comfortable, although a bit on the firm side for me, and bedding was of high quality. Service is quite good in general, but check-out day was somewhat rude. We were woken 3 times BEFORE check-out time dispite a 'do not disturb' sign on our door ....each time I dozed off again. We had very high ceilings and elegant furnishings - a very livable & comfortable room. The lobby is very elegant, but lacks restaurants - just a sports bar with mediocre sandwhiches & a Ruth's Chris, if you like beef - expensive beef. In fact, it's hard to find good food downtown within walking distance. The pool area is quite nice & upscale. Water pressure is just ok. Staff is friendly and accomodating. Riverside walk is a special place. The connected DeVos Place can accomodate about any venue, but is stark. The ballrooms feel like airport hangers. The wide hallways are stark too. No seating - no benches - not even a trashcan in sight. If you try real hard you can find a water fountain. It's not one of the nicer convention ctrs. & not very upscale, but it sure is big. The chairs at venues are ridiculously uncomfortabe.
Overall, I'd rate the hotel as 4-star, excluding food. I thoroughly enjoyed my 5 night stay. I had not one good meal during the time, but the hotel itself was a very nice experience.
- Official Description (provided by the hotel):
- When does the hotel become the destination? When the moment you walk through the door you feel as if you've been transported - by the elegance, the details, and the gracious service. When your every expectation of what a hotel can be is exceeded. Welcome to the Amway Grand Plaza, Curio Collection by Hilton, where every stay is marked by a memorable moment. Whether it's a stroll through the Pantlind Lobby, the great view from one of our Glass Tower rooms, the classical architecture, or your first bite of one of our signature entrees. The Amway Grand Plaza is much more than a hotel. It's a true destination. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Orbitz, Hotels.com, Expedia, Booking.com, Hilton Hotels Direct, Priceline, Hotwire, HotelQuickly, getaroom.com and TripOnline SA so you can book your Amway Grand Plaza, Curio Collection by Hilton reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Amway Grand Plaza Rapids
- Hotel Amway Grand Plaza