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“Romantic Getaway” 5 of 5 bubbles
Review of Amway Grand Plaza, Curio Collection by Hilton

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Amway Grand Plaza, Curio Collection by Hilton
Ranked #6 of 49 Hotels in Grand Rapids
Certificate of Excellence
GreenLeadersGold level
Plainwell, Michigan
Level Contributor
79 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Romantic Getaway”
5 of 5 bubbles Reviewed February 25, 2013

My husband and I just spent the weekend at the Amway Grand Plazza Hotel in Grand Rapids, Michigan and had a wonderfully romantic getaway! Everything we needed was either in the hotel or just a block or two away. We especially enjoyed the Starbucks inside the hotel! How convenient.

Room Tip: We enjoyed a room on the 9th floor where we had a view of the city!!
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kathy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,443 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (387)
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English first
Stephenson, Michigan
1 review
5 of 5 bubbles Reviewed February 25, 2013

Every year I visit the Amway Grand for business conferences and every year the experience is outstanding. The service is fast and polite, the rooms are clean and well designed, and the beds are unlike any other hotel. I plan to continue to travel to the Amway Grand on a yearly bases.

  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank brandon r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyoming, Michigan
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 24, 2013

I have just returned from an amazing weekend. My wife and I attended the Family Life Weekend To Remember at Amway Grand Plaza Hotel in Grand Rapids. We opted to stay even though we live 15 minutes away so we would get the most out of our weekend. It was AMAZING. If you ever need to stay in Grand Rapids Michigan and can afford it (Amway is pricey) I highly recommend this hotel.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank legal_eagle49519
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed February 24, 2013

Each year I travel to Grand Rapids in February to speak at the convention center to an automotive group. The Amway is attached to the convention center by a convenient sky walk. I walk in and Fayez, a bell hop at the Amway smiles and welcomes me by name. That in and of itself always amazes me. The service is always outstanding, the restaurants are excellent and they have some stores open for shopping should one have the time. Business travel is always hectic but somehow at the Amway you feel more relaxed and even pampered. Should your travels take to you Grand Rapids, Michigan, I highly recommend The Amway Hotel.

Room Tip: You can choose between the more "antique looking section" or the "more modern section...
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  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rhonda5519jimi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this review, March 15, 2013
Dear Valued Guest,

Thank you for staying with us each year when you are in Grand Rapids, and for taking the time to share this lovely review. We are so lucky to have Fayez and many other wonderful associates who provide quality service that comes from the heart. I am so glad to hear that staying with us allows you to feel relaxed and pampered, even in the midst of a busy business trip. We look forward to hosting you again sometime soon!

At your service,

C. Smith
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Rapids, Michigan
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed February 23, 2013

My husband and I stayed the first night in the Patalind part of the hotel. The room was fairly old and ornate, with dim fluorescent lighting. The bathroom was really nice,but our room was apparently right next to the service elevator and we were awakened every 10-15 minutes with loud, obnoxious pounding. In the morning, the front desk was very kind and accommodating, and put us in a room on the 13th floor of the tower, a sufficient upgrade. The room was clean and decent, but the only spectacular amenity was the view,which was nothing less than phenomenal! All in all, it was a nice stay, but the parking fees and costly food options, we probably won't choose to stay here again.

Room Tip: The Patalind has nice bathrooms, but the tower is far better because of the view. Stay in the tower!
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tracy O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this review, March 15, 2013
Dear Valued Guest,

Thank you so much for staying with us and for sharing this helpful review of your experience. We apologize for the noise you heard, but are glad are staff was able to make the situation right with you and that you enjoyed the view from the Tower. Please come back and visit us again after our Tower room renovation is complete! We think you will be very pleased.

At your service,

C. Smith
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed February 20, 2013

This hotel has had its ups and downs over the years; currently it has been restored to its former glory. The lobby is drop-dead gorgeous with three crystal chandeliers and a fountain; the meeting halls are beautiful, and the suites are well-equipped with attention to details in linens, bathrooms, and furniture. On our arrival on a chilly February day, the bell captain was wearing a uniform with a caped coat; the valet parking was courteous and efficient, and check-in was fast, cheery, and competent. Wow. This is what service used to be. It is not cheap, but you will feel like you are an important guest when you check in here.

Room Tip: If you like the older unique-style hotel rooms that may vary in size and layout, ask for the older s...
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bushwhack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
51 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed February 20, 2013

Stayed one night and found hotel to be very clean , seems to be well taken care of, very friendly staff, restaurant for breakfast was mediocre but overall would recommend it, rate was not much more that Marriott Courtyard or Hampton Inn, huge junior suite was very comfortable !

  • Stayed February 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank dbenamy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this review, March 15, 2013
Dear Valued Guest,

Thank you for staying with us during your visit to Grand Rapids and for sharing this review! We work very hard to keep the hotel excellently maintained and are glad you took notice of that, along with the great value a stay with us provides. We hope to have the opportunity to host you again during your next visit to the area.

At your service,

C. Smith
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Amway Grand Plaza, Curio Collection by Hilton

Property: Amway Grand Plaza, Curio Collection by Hilton
Address: 187 Monroe Ave NW, Grand Rapids, MI 49503-2621
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Grand Rapids
#3 Romantic Hotel in Grand Rapids
#4 Business Hotel in Grand Rapids
#6 Family Hotel in Grand Rapids
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Amway Grand Plaza, Curio Collection by Hilton 4*
Number of rooms: 682
Official Description (provided by the hotel):
When does the hotel become the destination? When the moment you walk through the door you feel as if you've been transported - by the elegance, the details, and the gracious service. When your every expectation of what a hotel can be is exceeded. Welcome to the Amway Grand Plaza, Curio Collection by Hilton, where every stay is marked by a memorable moment. Whether it's a stroll through the Pantlind Lobby, the great view from one of our Glass Tower rooms, the classical architecture, or your first bite of one of our signature entrees. The Amway Grand Plaza is much more than a hotel. It's a true destination. ... more   less 
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Also Known As:
Amway Grand Plaza Rapids
Hotel Amway Grand Plaza

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