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“Fun Evening” 4 of 5 bubbles
Review of Amway Grand Plaza, Curio Collection by Hilton

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Amway Grand Plaza, Curio Collection by Hilton
Ranked #6 of 49 Hotels in Grand Rapids
Certificate of Excellence
GreenLeadersGold level
Tampa, Florida
Level Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Fun Evening”
4 of 5 bubbles Reviewed November 5, 2012

We stayed one night with our family, before we went on to do some summer vacation things. We had a nice experience. We stayed in one the suites and thought they were very comfortable, the kids slept great. We all enjoyed the pool and the pool area. Grand Rapids is a nice town with lots of kid friendly activities within walking distance from the hotel.

  • Stayed June 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank FamTrav08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this review, November 9, 2012
Dear Valued Guest,

Thank you for bringing your family to the Amway Grand Plaza, and for sharing this review of your experience! We are fortunate to be in a city with so much to do for those of all ages within walking distance - I hope you had a chance to visit the nearby museums and parks. Our pool area is also a great resource for family fun without having to step outside of the hotel. We look forward to hosting you and your family again soon!

At your service,

C. Smith
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,442 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (386)
Date | Rating
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  • English first
  • French first
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English first
Manchester, New Hampshire, United States
Level Contributor
3 reviews
4 of 5 bubbles Reviewed November 5, 2012

I totally enjoyed my stay and the friendly service offered. It was convenient to the VanAndel Arena as well and with the skywalks I didn't have to go out in the rain at all :-). The beds were comfortable and the rooms spacious. I look forward to staying there again in the future and utilizing more of the amenities.

  • Stayed October 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Eileen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this review, November 9, 2012
Dear Valued Guest,

Thank you for staying with us when you attended an event at the Van Andel Arena! We know you have several hotel options downtown, and appreciate you choosing us. Thank you, as well, for sharing this review. The skywalk is so convenient, especially when it is raining or snowing! Fortunately guests can get to the arena, convention center, and other hotels and restaurants without ever going outside. We are glad you enjoyed and took note of this. Please stay with us again the next time you are visiting Grand Rapids!

At your service,

C. Smith
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooksville, FL
Level Contributor
128 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 bubbles Reviewed November 5, 2012 via mobile

Stayed at Amway for our neice's wedding. The room was nice size with Aveda amenities. Housekeeping cleaned room early each day and delivered extra towels quickly when requested.

Every staff member was exceptionally pleasant and helpful.

Location is in the center of city, close to restarants and stores.

The bar/restaurant on 27th floor offers great biew of the city and spectacular sunsets.

Breakfast buffet in Benthams was nice with made to order omelettes.

Overall, a great place to stay in Grand Rapids.

  • Stayed November 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jc95164
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this review, November 9, 2012
Dear Valued Guest,

Thank you for staying with us while you were in Grand Rapids, and for sharing this lovely review of your experience! I'm glad that you had a chance to dine both at Cygnus 27 and at Bentham's - each have great food and unique settings for our guests. I am so pleased to read that you enjoyed our exceptional and attentive staff. Our staff is our most valuable asset and their attention to detail and sincere hospitality is what makes a positive impression on guests like you! We hope that you will come back and see us next time you are in the area.

At your service,

C. Smith
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, Michigan
Level Contributor
123 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed October 29, 2012

Our tower room was slightly dated for a hotel of this caliber but not too bad. Nice views of the city and the river. Very friendly service throughout the hotel. Grand Rapids is a nice town and this place is offers the amenities of a big city hotel.

Room Tip: Tower rooms are newer with better views and a little larger but a bit out of date. Original section...
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank etatk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Rapids MI
Level Contributor
89 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed October 28, 2012

We have stayed in a Tower suite before and really enjoyed the luxery the room offered, but that was years ago. It seems the rooms have not been refreshed since and are really showing their wear and tear. The bathroom in particular needs an overhaul, the toilet's oversized plumbing looks industrial, not upscale at all. The facet is a basic chrome 1980's faucet. The lighting by the elevators screams 1980. The bed was the highlight - very comfortable and the 2 flat screens were appreciated. But it's time to change the out of date drapes and valances, nicked up furniture and odd bathroom lighting. Service was professional and pleasant, but like other comments, I could hear hallway noise in the sitting area.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jcisler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this review, November 9, 2012
Dear Valued Guest,

Thank you for staying with us, and for sharing this important feedback on the condition of the suite you stayed in. You'll be glad to know that we are beginning a renovation project on the tower side of the hotel to update the fixtures and decorating so that the rooms will be more comfortable and aesthetically pleasing. We invite you to come stay with us in the tower again when the project is complete! I have a feeling you'll be quite pleased. In the meantime, I will be sure that the Montana Tower Suite receives some immediate attention and that your concerns are addressed. We look forward to hosting you again soon.

At your service,

C. Smith
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saginaw, Michigan
Level Contributor
97 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed October 28, 2012

Last week was my first time staying in downtown Grand Rapids, MI and the Amway Grand was so highly recommended that I couldn't resist.

Starting with the valet upon arrival all the way through my visit and up to my departure the service was world class. The lobby is beautiful with a mix of upscale luxury and historical nostalgia. Walk around and explore, you will find the Gerald Ford Presidential Ballroom, a large seating area, and wonderful shops.

My room was located in the tower on the 22nd floor and the view from the floor to ceiling mirrors overlooked the Ford Presidential Library.

If given the chance, stay downtown and enjoy the great restaurants & bars and make the Amway Grand your temporary home.

Room Tip: I prefer the Tower side.
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ncsoo7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Poolesville, Maryland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 26, 2012

Stayed here for the Grand Rapids Marathon. Very convenient location for the start and finish of the marathon. Being a slow runner I needed a late check-out and that request was granted with no hassle. The hotel is a bit on the expensive side but then the level of accommodation and service is worth the money. We stayed in the tower on the concierge level and had an excellent room with a great view of the Grand River. The hotel staff was very helpful, friendly and efficient. We especially appreciated the bartender at the lobby bar. She was accommodating and personable; we felt like more than just customers. The only restaurant we used was the Cornucopia for a casual lunch. Again - fast, friendly service plus a decent lunch.

This is a great hotel with a nice mix of old and new. It met all of our expectations and I would rate it as excellent if the price would have been a bit lower.

  • Stayed October 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kevin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Amway Grand Plaza, Curio Collection by Hilton

Property: Amway Grand Plaza, Curio Collection by Hilton
Address: 187 Monroe Ave NW, Grand Rapids, MI 49503-2621
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Grand Rapids
#3 Romantic Hotel in Grand Rapids
#4 Business Hotel in Grand Rapids
#6 Family Hotel in Grand Rapids
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Amway Grand Plaza, Curio Collection by Hilton 4*
Number of rooms: 682
Official Description (provided by the hotel):
When does the hotel become the destination? When the moment you walk through the door you feel as if you've been transported - by the elegance, the details, and the gracious service. When your every expectation of what a hotel can be is exceeded. Welcome to the Amway Grand Plaza, Curio Collection by Hilton, where every stay is marked by a memorable moment. Whether it's a stroll through the Pantlind Lobby, the great view from one of our Glass Tower rooms, the classical architecture, or your first bite of one of our signature entrees. The Amway Grand Plaza is much more than a hotel. It's a true destination. ... more   less 
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Also Known As:
Amway Grand Plaza Rapids
Hotel Amway Grand Plaza

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