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“A luxurious beautiful place to stay!”

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Amway Grand Plaza, Curio Collection by Hilton
Ranked #6 of 48 Hotels in Grand Rapids
Certificate of Excellence
GreenLeadersGold level
Reviewed August 31, 2012

We enjoyed this spectacular hotel at the recent American Quilters Socitety meeting. The size of the bath towels are a good clue to the luxury of the Amway Grand...enormous! The staff can't be more helpful, everything is spotless and it's a great experience. Grand Rapids is an amazing vital city and the Amway reflects that spirit. You won't be disappointed

Room Tip: There are 2 sections, the beautifully renovated Pantlind 1914 section and the newer tower with wonde...
  • Stayed: August 2012, traveled with friends
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Thank SuzyQ000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this reviewResponded October 3, 2012

Dear Valued Guest,

Thank you for sharing this wonderful review of your stay during the American Quilters Society event! It was a pleasure to host this wonderful group, and I'm so glad that you enjoyed your time here as much as we enjoyed having you. We hope to see you again next year, and perhaps for another visit to Grand Rapids sometimes soon!

At your service,

C. Smith

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1,347 - 1,353 of 1,608 reviews

Reviewed August 27, 2012

  • Stayed: August 2012, traveled with friends
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Review collected in partnership with Easytobook.com
Thank Nancy T
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed August 27, 2012

My husband and I stayed at the beautiful Amway Grand Plaza Hotel on August 25th. Since it was a "special" birthday for him, I booked the "Romance Plus" package and the hotel was very accommodating in honoring my request for a room with a view of the Grand River. We dined at Cignus 27 and that also had an amazing view - the food was great and the service exceptional. I will definitely recommend this hotel to friends and family.

  • Stayed: August 2012, traveled as a couple
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1  Thank Phyllis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this reviewResponded October 3, 2012

Dear Valued Guest,

Thank you for celebrating your husband's birthday with us! It sounds like it was a memorable birthday for both of you, and I am so glad we could help facilitate that. I'm glad you had a chance to dine at Cygnus 27 and take in the breathtaking view from the 27th floor - it is just stunning and adds such a grand element to a dining experience. Once again, thank you for joining us and for posting this review! I hope that we will see you again soon for another special occasion, or any occasion at all.

At your service,

C. Smith

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Reviewed August 26, 2012

you may be able to find rooms on Hotwire or Hotels.com. That's how we finally got a room. It was $179/night, so I don't think it was any deal. Both web sites named the hotel and the rate.

Check-in was nothing short of amazing. When I saw a line of at least a dozen guests, I began to panic. Then I noticed something unusual. Have you ever seen a front desk with 7 clerks? All of them were actually working, too. Our wait in line lasted all of about 2 minutes.

We had called ahead and requested the older section of the hotel. It was truly elegant. Yes, the room was on the small side, but had high ceilings. The bathroom was small enough so that if you stretched out your arms, you could touch both walls. That said, the marble tile in the bathroom was beautiful. The accent tiles were in a burnt sienna and the shower curtain was white, with a burnt sienna "A" embroidered on it and burnt sienna braided trim at the bottom. Walls in the bathroom and room were beige on beige, with lots of molding. I'm not a big fan of the carpeting in the hotel. It's very bold, in navy, green, and gold. The room's drapes looked like 1980. The television set was a large flat-screen, circa 2012. There was an in-room single-cup coffee maker.
Two other drawbacks, that kept this hotel from getting all 5 starts, was the noise, mentioned in earlier reviews, and lack of towels in the bathroom. Noise also comes from the street. For some reason, it sounded like drag races off and on, but it was a Sat. night. Also, you hear every door on your floor slam closed. Please, if you stay here, hang on to the door until it closes, especially late at night and in the early morning hours. If a room has two queen beds and if your reservation is for 3 people, why can't there be more than 2 sets of towels in the bathroom?

Two great restaurants I can recommend, withing walking distance, are Bistro Bella Vita for dinner (currently #4 on tripadvisor) and Sundance Grill for breakfast (#36). The conceirge told us Sundance wasn't open on Sundays, but my husband's smart phone told him differently.

The only other recommendation I have is not to miss the Pantlind lobby. It's not the lobby where you check-in. It's actually a beautiful room, past the main lobby, in the old section of the hotel. The chandeliers are breathtaking, certainly the most lovely I have ever seen.

  • Stayed: August 2012, traveled with family
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2  Thank tamaralea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this reviewResponded August 28, 2012

Dear Valued Guest,

Thank you for your extremely thorough review of our hotel! We love hosting discerning guests, and are especially flattered or motivated by their comments. We're so glad for the expeditious experience you had with the front desk - we prepare carefully when expecting a large number of check-ins and pride ourselves on minimizing any wait. We're also glad that you appreciated the detail and charm of the historic side of the hotel, though sorry that the noise disturbed you. The tower side of the hotel tends to be much quieter. Also, we're sorry that there was a lack of towels - next time you stay with us please feel free to request more towels from the front desk or our housekeeping staff and we're happy to provide you with them. We hope to see you again soon, and thank you again for your detailed review!

At your service,

C. Smith

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Reviewed August 25, 2012

My fiancee and I stayed here Aug 17-19 and we had a wonderful stay. The rate was pretty reasonable for being in a luxurious hotel in downtown Grand Rapids. The front desk and concierge provided us with a lot of helpful information.

We were in the area for a wedding and I needed a piece of jewelry last minute and decided to check in the hotels gift stores near the main lobby. When I was unable to find one, a representative from a boutique asked me if she could help, and sent me to another store in the hotel and I was able to get exactly what I needed (and on sale!).

The room we had overlooked the river and was very clean and updated. We will certainly stay at the Amway Grand Plaza Hotel again.

Room Tip: We had the Superior King room and it was very nice!
  • Stayed: August 2012, traveled as a couple
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Thank chelcDV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 23, 2012

For under $200 a night you get a 4 plus star resort hotel in one of the cleanest mid sized cities in Michigan. They do the little things: concierge, fully equipped fitness center with attendant; 4 restaurant options; convenience store; fast front desk; covered valet; next to convention center; walking distance to museums, dining, and clubs.

  • Stayed: August 2012, traveled on business
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Thank RCcruiser999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this reviewResponded August 28, 2012

Dear Valued Guest,

We so appreciate you noticing the details we work hard to provide - we too think that these make all the difference. We're quite fortunate to have a clean and vibrant city and many attractions nearby to provide our guests with a great experience from start to finish. We're glad you took notice. Thank you for posting the review, and we look forward to seeing you again the next time you are in Grand Rapids.

At your service,

C. Smith

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 21, 2012

We stayed last week-end for a wedding
It was an older innerbcity hotel with a lovely lobby. The rooms were what we would expect. Not large butbcomfortable
Tiny bathrooms were tiny but updated. Certainly a wonderful price with group rates.
All the staff were exceedingly courteous and helpful
The areas for the cocktail hour and reception were very nice
Foodvwascwonderful I know this depends on what is selected, but it was very good
Hotel has several nice shops. Don't miss salebshop on 2 nd floor plus main shop thatbhas nice gifts for children
All in all, a lovelynstay

Stayed: August 2012, traveled with friends
Thank jennyseinert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this reviewResponded August 28, 2012

Dear Valued Guest,

Thank you so much for taking the time to write a review about your stay and for your positive comments about our hotel. We agree that the Boutique Emmanuel Too store on the second floor of the Exhibitors Building is a must - with excellent prices on the overstock from Boutique Emmanuel in the lobby. We are glad you had such a lovely stay and hope to host you again sometime soon! Thank you again for posting the review.

At your service,

C. Smith

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Amway Grand Plaza, Curio Collection by Hilton

Address: 187 Monroe NW, Grand Rapids, MI 49503
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Grand Rapids
#3 Romantic Hotel in Grand Rapids
#4 Business Hotel in Grand Rapids
#6 Family Hotel in Grand Rapids
Price Range: $246 - $317 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Amway Grand Plaza, Curio Collection by Hilton 4*
Number of rooms: 682
Official Description (provided by the hotel):
When does the hotel become the destination? When the moment you walk through the door you feel as if you've been transported - by the elegance, the details, and the gracious service. When your every expectation of what a hotel can be is exceeded. Welcome to the Amway Grand Plaza, Curio Collection by Hilton, where every stay is marked by a memorable moment. Whether it's a stroll through the Pantlind Lobby, the great view from one of our Glass Tower rooms, the classical architecture, or your first bite of one of our signature entrees. The Amway Grand Plaza is much more than a hotel. It's a true destination. ... more   less 
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Also Known As:
Amway Grand Plaza Rapids
Hotel Amway Grand Plaza

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