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“Nice Stay in Grand Rapids!”

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JW Marriott Grand Rapids
Ranked #3 of 49 Hotels in Grand Rapids
Certificate of Excellence
Reviewed July 8, 2013

Wonderful hotel, with extremely comfortable bed, and accomodating staff; had excellent breakfast buffet and parking included in our rate.-- only thing my 7 year old missed was no chocolate on the pillow, like at other JW Marriott's we stayed at

Room Tip: High floor , facing the river
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  • Stayed: July 2013, traveled with family
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1  Thank Neil B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 8, 2013

We stayed on the 22nd floor in a concierge suite and loved it! Room was large and clean, beds were super comfy. We even had turn-down service! The view of the city from our room was just gorgeous! Although pricy I highly recommend this hotel!

  • Stayed: July 2013
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1  Thank D B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2013

Lives up to everything a JW should be. The room was perfectly appointed, the concierge lounge was well done, and the staff was very friendly and professional. The outdoor lounge is beautiful as well. We visited for a quick getaway and would certainly stay here again.

Stayed: July 2013, traveled as a couple
1  Thank jim3000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2013

This is an AWESOME hotel. Right along the river with a fantastic view and the rooms are amazing. The staff are SUPER friendly - very profession. A very nice experience. It was pretty nice for this Hilton guy!

  • Stayed: June 2013, traveled on business
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1  Thank kuwells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2013

This hotel is urban chic. It is an extremely modern,clean,and service was great! The beds were extremely comfortable and drinks on the terrace were phenomenal! The hotel also has a very nice view and pool with two steam rooms and a hot tub. I would recommend this hotel to anyone!

Stayed: July 2013, traveled with friends
Thank Agjajkdj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 3, 2013

I've stayed at this J W Marriott twice now, and I love it. If I could, I'd ship one of their mattresses, four pillows, and the shower head to my home. I sleep so well, and the shower is fantastic.

The service here is also consistently top notch, from the front desk to the wait staff and housekeeping.

Room Tip: Get a river view if you can.
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  • Stayed: June 2013, traveled with family
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Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2013

After a long road trip, the JW Marriott was a welcome relief. Everything about this hotel is first class, modern, friendly, and comfortable.

Check in- Valet parking was standing by. They also are available to bring things from car directly to your room at any time (which proved useful). Friendly receptionist and excellent bellhop helped us to our room. And with a two year old, that is beyond helpful.

Room- The room faced the river and was more then comfortable. The entire outer wall was a window. The bed was perfect and had convenient reading lights. The kitchenette had a fridge. But the bathroom was the best part. Very classy. Clear shower (multiple heads, deep tub, granite vanity. The aromatherapy soaps / shampoos were so good we bought some online. Wi-Fi was also very fast and stable. Room could not have been cleaner.

Pool / fitness- 3rd floor. Extremely clean and modern. Indirect blue lighting adds an classy touch. Fitness center was one of the best i have seen at a hotel. Free weights, lots of equipment, and cardio options. Pool was warm and had nice feel to it. Spa / Sauna was much appreciated. Eucalyptus Scented steam room was a new experience for me.

Restaurant / Bar- although having a two year old with us prevented my wife and I from partaking in the evening fun, we were envious of the people enjoying this great bar and restaurant. We ordered room service for dinner and breakfast (for convenience with having a toddler with us) and both meals were wonderful. Presented very professionally.

minor complaint- we were on the 13th floor and the music from the bar was very audible. We don't mind considering we would normally be down there enjoying it, but it was a bit disturbing. Stay as high a floor as possible. Also alot of drunk guests were screaming in the halls around 1am. Not the hotel's fault but annoying. I think staying in the Concierge level next time will help that situation.

The rooms were a great value. We highly recommend this hotel to anyone traveling in the Grand Rapids area. We will be staying here and at other JW Marriott's going forward.

Thanks for the great stay!

Room Tip: Concierge level, a must.
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  • Stayed: June 2013, traveled with family
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Thank krippelz3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at JW Marriott Grand Rapids, responded to this reviewResponded September 17, 2013

Dear Valued Guest,

Thank you so much for staying with us and for sharing this valuable feedback about your stay. I am so glad your family was able to experience a convenient and enjoyable time with us, and that you had a chance to visit our pool and take advantage of in-room dining. We appreciate all your many compliments on our facility and staff, and also appreciate your feedback about noise level in the later hours. We hope to have the opportunity to host you once again very soon.

At your service,

C. Kolehouse

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Grand Rapids

Address: 235 Louis Campau Prom, Grand Rapids, MI 49503
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Grand Rapids
#1 Romantic Hotel in Grand Rapids
#2 Family Hotel in Grand Rapids
Price Range: $296 - $384 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott Grand Rapids 4*
Number of rooms: 336
Official Description (provided by the hotel):
The JW Marriott Grand Rapids is everything you would expect and nothing you could have imagined. Situated in the heart of downtown Grand Rapids, Michigan, the JW Marriott Grand Rapids is meticulously designed for both business and pleasure. As the first JW Marriott hotel in the Midwest, the hotel offers 337 well-appointed, smoke-free rooms and suites on 23 posh floors. Each of which is outfitted with atypical amenities like a 37" plasma TV, as well as numerous other uncommon personal luxuries. From shareholder's meetings to lavish wedding receptions to intimate weekend getaways to The Spa, the JW raises the bar. In luxury. In service. In dining. In everything. ... more   less 
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Also Known As:
Marriott Grand Rapids
Grand Rapids Marriott

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