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JW Marriott Grand Rapids
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Reviews (1,024)
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All reviewsthe concierge loungeeucalyptus steam roomseparate tubgreat hoteldouble showerriver viewroom serviceupscale hotelself parkinghigh floorart prizebusiness tripcorner roomconvention centerfront desk staffdowntown gracross the river
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687 - 692 of 1,024 reviews
Reviewed May 12, 2013

- Beautiful and relatively new hotel
- Great location by the river
- Nice rooms
- One of the best concierge lounges I have experienced in the U.S
- Nice and courteous staff
- Six One Six restaurant and bar was excellent – Had two meals there

Room Tip: Get room with concierge lounge access (Free breakfast, snacks and drinks in evening and dessert at night
  • Stayed: May 2013, traveled on business
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2  Thank CAWorldtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at JW Marriott Grand Rapids, responded to this reviewResponded May 28, 2013

Dear Valued Guest,

Thank you for staying with us and for taking the time to review your experience! We are glad you so enjoyed your experience with us and appreciated the Concierge Lounge and six.one.six restaurant. Like you, many of our guests recommend staying on a floor with Concierge Lounge access when they come to stay with us again. We hope to have the opportunity to host you again soon!

At your service,

C. Kolehouse

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 9, 2013

The hotel looks to have been recently remodeled and was done so in a modern style. The staff was friendly and the hotel was in great shape. We had a room on the 14th floor with a river view which was beautiful The people in Grand Rapids tend to be friendly and eager to help newcomers. Our room was close to the elevators but you really couldn't tell. Wonderful stay and great value. The exercise room was fine but is in need of upgraded cardio machines.

Room Tip: Pick the river view on an upper floor
  • Stayed: May 2013, traveled as a couple
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1  Thank Michael E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2013 via mobile

Ideal location when visiting Grand Rapids, central to shopping, museums, theater and located on the river. Hotel staff is very knowledgable and friendly. Rooms are contemporary, clean and comfortable. Would stay again.

  • Stayed: March 2013
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Thank jocelynd102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2013

When you are traveling on business, there are a few things you want: 1) convenience to the city's downtown, 2) a comfortable bed (maybe even more comfortable than home; 3) staff that help you solve problems; and 4) a great hotel gym.

This hotel scores highly on all counts. The hotel staff has printed documents that I left behind for a deposition, the gym is amazing, the bed is great, and the overall hotel is beautiful and comfortable. I love staying here.

Stayed: November 2012, traveled on business
Thank metsfan2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2013

Good rapport price-value, friendly staff who seemed to enjoy making their guests welcome. Room clean, properly equipped. Decent range of lotions, potions etc in the bathroom. Strong breakfast buffet. Easy parking. Looking hard for a gripe... Maybe a bit corporate, architecture a bit cold-be-anywhere. Which is maybe a feature of Grand Rapids itself. But the midwestern friendliness of the team makes up for it. Pas mal!

Room Tip: High floor corner room with view of Gand River and Ford library.
  • Stayed: May 2013, traveled with family
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Thank senechaldubaron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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