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“Excellent business hotel” 5 of 5 bubbles
Review of JW Marriott Grand Rapids

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JW Marriott Grand Rapids
Ranked #4 of 52 Hotels in Grand Rapids
Certificate of Excellence
San Jose, CA
Level Contributor
63 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 237 helpful votes
“Excellent business hotel”
5 of 5 bubbles Reviewed May 12, 2013

- Beautiful and relatively new hotel
- Great location by the river
- Nice rooms
- One of the best concierge lounges I have experienced in the U.S
- Nice and courteous staff
- Six One Six restaurant and bar was excellent – Had two meals there

Room Tip: Get room with concierge lounge access (Free breakfast, snacks and drinks in evening and dessert at n...
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  • Stayed May 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank CAWorldtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at JW Marriott Grand Rapids, responded to this review, May 28, 2013
Dear Valued Guest,

Thank you for staying with us and for taking the time to review your experience! We are glad you so enjoyed your experience with us and appreciated the Concierge Lounge and six.one.six restaurant. Like you, many of our guests recommend staying on a floor with Concierge Lounge access when they come to stay with us again. We hope to have the opportunity to host you again soon!

At your service,

C. Kolehouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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867 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (259)
Date | Rating
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  • Korean first
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English first
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed May 9, 2013

The hotel looks to have been recently remodeled and was done so in a modern style. The staff was friendly and the hotel was in great shape. We had a room on the 14th floor with a river view which was beautiful The people in Grand Rapids tend to be friendly and eager to help newcomers. Our room was close to the elevators but you really couldn't tell. Wonderful stay and great value. The exercise room was fine but is in need of upgraded cardio machines.

Room Tip: Pick the river view on an upper floor
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Michael E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grosse Pointe, Michigan
Level Contributor
369 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
5 of 5 bubbles Reviewed May 7, 2013 via mobile

Ideal location when visiting Grand Rapids, central to shopping, museums, theater and located on the river. Hotel staff is very knowledgable and friendly. Rooms are contemporary, clean and comfortable. Would stay again.

  • Stayed March 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jocelynd102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed May 7, 2013

When you are traveling on business, there are a few things you want: 1) convenience to the city's downtown, 2) a comfortable bed (maybe even more comfortable than home; 3) staff that help you solve problems; and 4) a great hotel gym.

This hotel scores highly on all counts. The hotel staff has printed documents that I left behind for a deposition, the gym is amazing, the bed is great, and the overall hotel is beautiful and comfortable. I love staying here.

Stayed November 2012, traveled on business
Helpful?
Thank metsfan2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caux, France
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed May 7, 2013

Good rapport price-value, friendly staff who seemed to enjoy making their guests welcome. Room clean, properly equipped. Decent range of lotions, potions etc in the bathroom. Strong breakfast buffet. Easy parking. Looking hard for a gripe... Maybe a bit corporate, architecture a bit cold-be-anywhere. Which is maybe a feature of Grand Rapids itself. But the midwestern friendliness of the team makes up for it. Pas mal!

Room Tip: High floor corner room with view of Gand River and Ford library.
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  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank senechaldubaron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed May 2, 2013

I am a loyal Marriott traveler and always enjoy my stays at the JW Grand Rapids. Just stayed for one night this week and as always, the stay was flawless. Room on the 22nd floor overlooking the river was great.The concierge lounge with excellent fare and complimentary cocktails, wine & beer is one of the best I have seen!!

The only "must" stay in the City!!

Room Tip: High Floor with River view.
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  • Stayed April 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Greg G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at JW Marriott Grand Rapids, responded to this review, May 21, 2013
Dear Valued Guest,

Thank you for staying with us, and for giving us the honor of being called a "must" for those staying in Grand Rapids. We hope that you will continue to stay with us time and time again when you are visiting the city, and are so glad that you enjoyed our concierge lounge! We look forward to seeing you again soon.

At your service,

C. Kolehouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Meitar, Israel
Level Contributor
72 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed April 29, 2013

Located in downtown Grand Rapids this hotel is beautifully decorated in modern decor. Large comfortable rooms with all the conveniences. Friendly and helpful staff. A surcharge for WiFi is not what I would expect in a hotel like this. Overall, a great stay.

  • Stayed April 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NSM63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Grand Rapids

Property: JW Marriott Grand Rapids
Address: 235 Louis Campau Prom, Grand Rapids, MI 49503
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Grand Rapids
#1 Romantic Hotel in Grand Rapids
#1 Spa Hotel in Grand Rapids
#2 Family Hotel in Grand Rapids
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — JW Marriott Grand Rapids 4*
Number of rooms: 336
Official Description (provided by the hotel):
The JW Marriott Grand Rapids is everything you would expect and nothing you could have imagined. Situated in the heart of downtown Grand Rapids, Michigan, the JW Marriott Grand Rapids is meticulously designed for both business and pleasure. As the first JW Marriott hotel in the Midwest, the hotel offers 337 well-appointed, smoke-free rooms and suites on 23 posh floors. Each of which is outfitted with atypical amenities like a 37" plasma TV, as well as numerous other uncommon personal luxuries. From shareholder's meetings to lavish wedding receptions to intimate weekend getaways to The Spa, the JW raises the bar. In luxury. In service. In dining. In everything. ... more   less 
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Also Known As:
Marriott Grand Rapids
Grand Rapids Marriott

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