We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great place for a honeymoon”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
JW Marriott Grand Rapids
Ranked #4 of 49 Hotels in Grand Rapids
Certificate of Excellence
Reviewed August 27, 2012

My husband and I made this hotel our last stop on our honeymoon road trip. We had stayed at the Amway next door for the weekend of our engagement and loved the location, so we decided to stay at the JW Marriott for something a little different on our honeymoon. We were NOT disappointed! Wonderful room with an awesome view of the river. Stayed on the concierge level and enjoyed a glass of wine with the sunset in the concierge lounge. The bathroom was top notch and the bed the most comfortable I have ever slept in. Breakfast offered in the concierge lounge was one of the best (free) buffets I have ever had at a hotel. Loved reading the Grand Rapids Magazine in the chaise type chair and planning our day. The pool was unique and the parking convenient as was the sky walk attaching many of the local buildings in city center area. We cant wait to come back in Novemeber for our first "vacation weekend as a married couple". We did not use the spa so I cannot comment on those services.

Room Tip: Paying extra for the concierge level is worth it if you take advantage of the lounge and its many of...
See more room tips
  • Stayed: August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank enjoyasmile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at JW Marriott Grand Rapids, responded to this reviewResponded August 31, 2012

Dear Valued Guest,

Thank you so much for sharing your honeymoon with us! We are always flattered when guests choose to celebrate special events at the hotel. The concierge level is indeed fabulous - many guests who try it never stay without it again. Thank you for all of your kind words about our hotel, and we look forward to seeing you on your first vacation weekend as a married couple! Might I recommend a couples massage so you can try out the spa?

At your service,

C. Smith

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (986)
Traveler rating
Traveler type
Time of year
Language

758 - 764 of 986 reviews

Reviewed August 24, 2012

We stayed here on Aug. 9th-11th with our kids, ages 10 & 8, for a few days before our trip to MIchigan's Adventure. Check-in went smoothly, we were given a river view room and we were supposed to have a city view, but the view is so beautiful, I wasn't complaining! We got to our room, on the 16th floor, kitty corner from the elevator. I thought this might be a problem with noise, but we never had any issues. The pool is beautiful, the kids loved swimming, I was able to swim/watch them & relax. The fitness center was very nice, clean, had treadmills, ellipticals, free weights, machines, etc. It rained the entire time we were there, which wasn't a problem, our kids just wanted to stay in our hotel & swim! Then go back to their "fancy" hotel room & relax. Fine with me. On our last night there, a band was playing in the lobby. My husband took our son down to listen, very nice. Another great stay at the JW, I will be returning with my husband in December.

  • Stayed: August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank lemonie777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at JW Marriott Grand Rapids, responded to this reviewResponded August 31, 2012

Dear Valued Guest,

What a wonderful time for your family! We are so thrilled to hear that enjoying the pool and hotel saved your getaway from being a disappointment due to the weather. We pride ourselves on keeping the hotel a lively and beautiful place where guests of all ages can enjoy a relaxing stay, and love hearing about family vacation stories like this one. We look forward to seeing you on your next visit! Thank you for sharing this.

At your service,

C. Smith

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 23, 2012

All the things you would expect from a top flight city hotel. Room size was disappointing. Common areas not maintained as well as one would expect. Smell from resturant off of the main lobby was obnoxious. On the plus side,staff was responsive and polite. Great views of the city at night. Nice fitness center and pool. Would come back.

  • Stayed: August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Maddie0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at JW Marriott Grand Rapids, responded to this reviewResponded August 31, 2012

Dear Valued Guest,

Thank you for visiting the JW Marriott Grand Rapids and for sharing your feedback. We're so glad you noticed how outstanding our staff members are - we are proud of what a wonderful team we have here. However, we are sorry to hear that you found other parts of the hotel unsatisfactory - especially the maintenance. If you could follow up with our Director of Rooms, Brian Behler, and let him know exactly what you observed we would love the opportunity to improve. His email address is bbehler@jwgr.com. Thanks again for sharing your review!

At your service,

C. Smith

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 23, 2012

This hotel really is stunning! Very lovely building with modern flair. Hotel is all glass with beautiful rooms! Located right at the river. Excellent staff at front desk. Very helpful and friendly. I complement management and staff alike for their fine contributions to an excellent stay.

  • Stayed: August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank tanya t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2012

This hotel is stunning! Very lovely building with modern flair. Hotel is all glass with beautiful rooms! Located right at the river. Excellent staff at front desk. Very helpful and friendly. Rooms are with a river or city view.

Stayed: August 2012
Thank AncasterOntarioguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at JW Marriott Grand Rapids, responded to this reviewResponded August 31, 2012

Dear Valued Guest,

Thank you for choosing our hotel for your stay in Grand Rapids, and for your kind words about the hotel. We hope to see you again soon!

At your service,

C. Smith

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 16, 2012

We booked the room, which was very reasonable, when we headed to Grand Rapids for a wedding!! We left very impressed & surprised at how nice the hotel & area was with it located along the river! The hotel is walking distance from many of the museums & attractions in GR, its clean, fun, modern, and comfortable. If I'm ever in GR again without a doubt this is where I would stay!

Room Tip: HIGHER the better - great views !
See more room tips
  • Stayed: August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank zj2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at JW Marriott Grand Rapids, responded to this reviewResponded August 31, 2012

Dear Valued Guest,

Thank you so much for staying with us while you were in Grand Rapids for a wedding, and for taking the time to share about your experience! We are fortunate to be in an awesome location here on the Grand River, close to so many attractions. This city is truly full of pleasant surprises, and we're glad you identified our hotel as one of them! We hope to host you again the next time you visit.

At your service,

C. Smith

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2012

I love the location of the hotel. The service is top notch. Especially with the vallet and front desk. Great people. The rooms are nice, modern sometimes way over priced at about $300 a night during special weekends and a lot cheaper for non special weekends. Would not pay $300 ever again. A complaint I have is the doors do not keep the sound from the hallways out. Was woken up multiple times by screaming kids/ wedding partiers. Don't reccomend staying here in August. Biggest wedding month I have seen with over 5 brides dressed in white seen in 1 night at same hotel. Bathrooms are a bit small compared to other JW's but that's not a big deal. Great live music and modern feel if you want to drop the loot. I won't again. Not worth a penny over $120.

  • Stayed: August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank BostonianReporter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Grand Rapids hotels
0.1 mi away
Amway Grand Plaza, Curio Collection by Hilton
0.2 mi away
Homewood Suites by Hilton Grand Rapids Downtown
0.1 mi away
Courtyard Grand Rapids Downtown
Courtyard Grand Rapids Downtown
#13 of 49 in Grand Rapids
382 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Holiday Inn Grand Rapids Downtown
0.2 mi away
CityFlatsHotel
CityFlatsHotel
#24 of 49 in Grand Rapids
244 reviews
1.0 mi away
Hampton Inn & Suites Grand Rapids Downtown
Show Prices
Show Prices
Show Prices

Been to JW Marriott Grand Rapids? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about JW Marriott Grand Rapids

Address: 235 Louis Campau Prom, Grand Rapids, MI 49503
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Grand Rapids
#1 Romantic Hotel in Grand Rapids
#2 Family Hotel in Grand Rapids
Price Range: $264 - $354 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott Grand Rapids 4*
Number of rooms: 336
Official Description (provided by the hotel):
The JW Marriott Grand Rapids is everything you would expect and nothing you could have imagined. Situated in the heart of downtown Grand Rapids, Michigan, the JW Marriott Grand Rapids is meticulously designed for both business and pleasure. As the first JW Marriott hotel in the Midwest, the hotel offers 337 well-appointed, smoke-free rooms and suites on 23 posh floors. Each of which is outfitted with atypical amenities like a 37" plasma TV, as well as numerous other uncommon personal luxuries. From shareholder's meetings to lavish wedding receptions to intimate weekend getaways to The Spa, the JW raises the bar. In luxury. In service. In dining. In everything. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Hotels.com, Booking.com, Priceline, Hotwire, Orbitz, getaroom.com, Cheap Tickets and TripOnline SA so you can book your JW Marriott Grand Rapids reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Marriott Grand Rapids
Grand Rapids Marriott

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing