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“Location! Location!” 5 of 5 stars
Review of Country Inn & Suites By Carlson, Grand Rapids East

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Country Inn & Suites By Carlson, Grand Rapids East
Ranked #1 of 50 Hotels in Grand Rapids
Certificate of Excellence
Level Contributor
237 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Location! Location!”
5 of 5 stars Reviewed September 5, 2013

Near Meijer Garden and on the East Beltline this hotel is in. Great location with a good restaurant a brief walk out the front door. Clean, comfortable rooms, great service from the employees, a great free breakfast, makes this place a great place to stay. The folks here are friendly and very helpful.

Room Tip: Any floor above 1 is good.
See more room tips
  • Stayed September 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Tonypose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CX_GAMI, Front Office Manager at Country Inn & Suites By Carlson, Grand Rapids East, responded to this review, September 16, 2013
Dear Tonypose,

Thank you very much for your nice kind comments! I'm happy you like our location! Being so close to Meijer Gardens certainly has its perks.

Sincerely,

Ian Kirkwood
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

735 reviews from our community

Traveler rating
    530
    168
    30
    3
    4
See reviews for
271
153
37
196
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Ann Arbor, Michigan, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 5, 2013

We stayed at this property as a layover on our way home from a camping trip. We stayed in a suite room and it was just lovely. The whole place is sparkling clean and the bed is more comfy than mine at home! After the long camping trip the large tub was just the thing for relaxing! Breakfast is delicious!

  • Stayed August 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Brook Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CX_GAMI, Front Office Manager at Country Inn & Suites By Carlson, Grand Rapids East, responded to this review, September 16, 2013
Dear Brook,

I'm happy to hear we were able to take care of you after the camping trip! Come back again soon! We will be here for you.

Sincerely,

Ian Kirkwood
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indy
Level Contributor
441 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
5 of 5 stars Reviewed September 2, 2013 via mobile

Nice hotel but nothing spectacular. Large rooms and very nice breakfast. Great location close to Meijer gardens. The hall were a bit musty. Very nice front desk people and the hotel had nice bouquets of dahlias for the dahlia society that was there

  • Stayed September 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank IndySig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CX_GAMI, Front Office Manager at Country Inn & Suites By Carlson, Grand Rapids East, responded to this review, September 16, 2013
Dear Indysig,

Thank you so much for your nice kind comments! I'm happy to hear you enjoyed your stay at our property! Come back again soon!

Sincerely,

Ian Kirkwood
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anoka, Minnesota
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed August 30, 2013

Stayed here for 3 nights. Room was clean and comfortable. Has a fridge and microwave in the room. The breakfast area is large and inviting. The staff were kind and helpful. It was quite and comfortable. Couldn't ask for anything more.

Room Tip: I was on the 3rd floor in the corner by the staircase and it was very quiet.
See more room tips
  • Stayed August 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Syneva B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CX_GAMI, Front Office Manager at Country Inn & Suites By Carlson, Grand Rapids East, responded to this review, September 16, 2013
Dear Syneva,

Thank you very much for your nice kind comments about our property! I'm happy to hear you enjoyed your stay. Come back again soon!

Sincerely,

Ian Kirkwood
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakland Township, MI
Level Contributor
128 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed August 18, 2013

There was a convention downtown, so when we had to be in Grand Rapids for 3 days, this was the closest hotel we could find. It's only about 5-7 minutes out of the downtown area, and we were very pleasantly surprised! The staff was very polite, friendly and professional - all absolutely necessary traits in dealing with weary (sometimes cranky!) travelers. Breakfast was above average fare, but most importantly, the staff was quick to keep the coffee urns filled and fresh...yea! Even when we pulled out early (think 4:30 a.m.) there was a fresh pot right next to the front desk, along with Nutri-Grain bars and bananas since breakfast was 90 minutes away.

This hotel is just a ten minute walk (or 3 minute drive) to the Meijer Gardens & Sculpture Park where we spent almost an entire day.

The pool/hot tub area, along with the workout room were all nice, especially after a long day of being in the car, or walking the DeVos convention hall for 8 hours. There is a GREAT patriotic display in the Lower Level (where the pool area is) that is dedicated to all those who served. Nicely done, and is apparently updated regularly.

My only complaint of the entire stay would be that the beds are comfortable, but there is some kind of protection on the mattresses that creaks a little, like plastic or rubber.

Room Tip: Would definitely ask for rooms on the top 2 floors (4th & 5th) as there was no road noise, even...
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Beth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CX_GAMI, Front Office Manager at Country Inn & Suites By Carlson, Grand Rapids East, responded to this review, September 9, 2013
Dear Beth,

Thank you very much for reviewing our property on Trip Advisor! I'm happy to hear you enjoyed our breakfast. I like our coffees too. We have several different kinds and they are always available! Along with cookies and fresh fruit. Come back again soon!

Sincerely,

Ian Kirkwood
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
Level Contributor
194 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 268 helpful votes
4 of 5 stars Reviewed August 15, 2013

This hotel is right by the exit from I-96. I've seen it for years as I've driven by on the way to Frederik Meijer Gardens, so when I recently decided to spend the night in Grand Rapids, it was my first choice. I was not disappointed. There is a spacious parking lot, and if you park in the back, you can enter through double-doors that are conveniently located right by the elevators. Our room was on the fourth floor, and it was immaculate. It was at the back of the hotel, so we never heard any road noise and it was peaceful throughout the night. The pool is on the lower level, and it was o.k., but nothing special. There were chairs all around it, and just a narrow walking area on each side of it. I felt like I was in danger of tumbling into it when I took a seat near the shallow end while my son was swimming. I had good WIFI access in my room and by the pool. Although I didn't use it, I could see the exercise area near the pool and it looked like a nice area, too.

The beds were comfortable and the bathroom was spacious. There was a sink in the bathroom and another sink outside the bathroom, which I really liked because it meant more than one person could get ready for the day at the same time. My only unpleasant note about this hotel was a lot of noise early in the morning. We had gone to sleep late, hoping to sleep in a little, since we were on vacation. (*We missed the free breakfast since it is only served until 9:30.) However, even though we had our "Do Not Disturb" sign on the door, the maids were loud outside our room, and they were playing loud music as they cleaned nearby rooms.

I would stay here again. I was treated politely by the front desk staff. The entire hotel was in great condition and everything was clean. The elevators were fast and there is even an interesting military display on the lower level by the elevators. It is clear that the management takes great care in the appearance of this hotel.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Skye9988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CX_GAMI, Front Office Manager at Country Inn & Suites By Carlson, Grand Rapids East, responded to this review, September 9, 2013
Dear Skye9988,

Thank you very much for reviewing our hotel on Trip Advisor! You have such a descriptive review of our property. I apologize for the issue with housekeeping and music. I'll make sure my housekeeping manager is aware of your feedback. I hope if you're in the area again anytime soon you can stay with us again!

Sincerely,

Ian Kirkwood
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jackson
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 12, 2013

Wonderful hotel - comfortable bed, spacious and quiet room, friendly and competent front desk staff, fabulous free breakfast and round-the-clock chocolate chip cookies, clean pool and hot tub, even a small fitness room -what more could you expect?! I wouldn't stay anywhere else in Grand Rapids. This is our new favorite chain!

Room Tip: We were on the back side, but traffic noise from I96 was not a problem. Even next to the stairwell...
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Michiganmom_49203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CX_GAMI, Front Office Manager at Country Inn & Suites By Carlson, Grand Rapids East, responded to this review, August 17, 2013
Dear Michigan Mom,

Thank you very much for reviewing our hotel on Trip Advisor! I'm happy to hear you enjoyed your stay with us! I'm glad we're your new favorite brand! Come back again soon!!

Sincerely,

Ian Kirkwood
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Grand Rapids East

Property: Country Inn & Suites By Carlson, Grand Rapids East
Address: 3251 Deposit Dr NE, Grand Rapids, MI 49546-1465
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Grand Rapids
#2 Business Hotel in Grand Rapids
#2 Romantic Hotel in Grand Rapids
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Grand Rapids East 2.5*
Number of rooms: 154
Official Description (provided by the hotel):
What is it like to Be Our Guest at the Country Inn & Suites Grand Rapids East? It's a family getaway, with all the comforts of home. It's feeling free to borrow a book from our library, sit by the fireplace, or relax in the whirlpool. It's a hot breakfast that is always free and friendly staff that is always ready to help. But most of all, it's feeling like a guest in our home. ... more   less 
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Also Known As:
Country Inn And Suites Grand Rapids East
Country Inn & Suites Grand Rapids East Hotel Grand Rapids
Country Inn Grand Rapids
Grand Rapids Country Inn

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