We stayed here as part of a large family vacation,5 rooms w three different reservations and prices. The hotel itself was well maintained and the pool area and breakfast were representative of the spring hill line. The man working the breakfast went above and beyond to make the guests morning a pleasurable experience. We were third to check in and had requested a king room and 2 queen bed adjoining rooms as we have small children. Well at check in the desk gave one of our rooms to another family members and put our two rooms on different floors. The situation was corrected in the end, but at chk out we were charged at the rate our family booked and not our original rate as they didn't change credit cards when fixing the rooms. This could have been avoided all together if at chk in they actually checked identification. Second, once in our rooms one needed the bathroom recleaned as there was hair in the tub and urine drips on the seat. Housekeeping was quick to respond and cleaned it well. Next, the other room's TV did not work.
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- Also Known As:
- Springhill Suites Grand Rapids Airport Hotel Grand Rapids