We love Marriott hotels, and this one did not disappoint. We reserved 3 rooms, and all were squeaky clean. The linens on the beds smelled so crisp and clean. Did I mention it was clean? The pool was quite small, but our seven kids had a blast there anyway, and it was clean. We felt kind of sorry for the other families in the pool area because our kids didn't leave them much room. We stayed for 2 nights, and I think the kids swam at least 5 times. The free breakfast was typical and the same each morning - eggs, sausage, waffles for hot items, and your typical cold items like muffins, bagels, yogurt, milk, etc. Coffee was good. We hung out in the lobby well past 11:00 each night, and the desk lady was very pleasant to us. We didn't buy from the lobby bar (never saw anyone buy a drink during our several hours down there) because they were extremely overpriced. Front desk was very helpful when we brought them several inquiries. They gave us extra shampoo and conditioner when we asked. We also tried to purchase a milk from their little market corner, but they were nice enough to run into the kitchen to get us a couple free ones instead. My only complaint is that the walls are paper thin, the reason for 4 stars instead of 5. We listened to a man on the phone for over an hour and well past midnight next to our room, and heard every word. We resisted pounding on the wall because he sounded mean! Aside from that, we had a very pleasant stay and would stay here again in a heartbeat.

I forgot to read the reviews prior to booking this hotel, it probably would have saved us from missing the hotel on the first go around and having to turn around and really look for the small sign near the Target entrance. Once we arrived, the hotel check in was efficient, fast and friendly. At check in we were informed there were "sports teams" at the hotel, but that we had been placed away from their rooms. I never heard anything, so I thank them! My only complaint, at least from a female standpoint, is the lighting in the vanity area. It was very dim. I ended up removing the shade from the lamp near the sofa and dragging it into the vanity area so I could finish my makeup. Room very clean and comfortable.

When I arrived at the SpringHill Suites Grand Rapids Airport without my suitcase (lost by airline!), the nicest people took over! General Mgr Elijah Steinmetz drove his own car through icy slush to get me to Target to buy essentials, and Theresa Pittenger, Director of Sales, picked me up when I called the number she gave me. Night desk person Sarah lent me a charger cord for my phone! When you take a dependable Marriott property and add go-the-extra-mile employees at all levels, you have a winning combination, for sure! Would stay again . . . anytime.