My wife and I recently booked to stay in the Baymont Inn for our wedding night. We have not yet been able to book a honeymoon so were looking forward to a nice, relaxing end to an otherwise great day by booking the Jacuzzi suite at the hotel. Upon arriving we found the jacuzzi in our room ha no plug to block the water and was therefore useless. The receptionist was completely incompetent and couldn't locate another plug or get us into another room, because they were apparently all booked out. The room was also dirty, with the picture hanging sideways, no tv remotes and only one bottle of shampoo (which we also were not able to get more of after asking). After complaining and being messed around for 45 minutes, with no usable room we had had enough and decided to leave. We were offered a refund for the room, but no compensation for our wasted time, horrible experience with staff and grotty/unusable facilities. We were forced to drive home and stay in our own apartment on our wedding night after wasting over an hour and a half and putting a huge downer on the end of an otherwise great day. We've since told others to cancel their bookings and stay away from this hotel and advise others do so in the future. I've never had such a bad hotel experience and hope I never will again.
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- Also Known As:
- Baymont Inn Grand Rapids
- Grand Rapids Baymont Inn