Booked my reservation online to save time. When the plans changed I tried to cancel one night and was told by the management that we could cancel no problem but no refund would be given. This was about a week from the date of our stay. What I found out later was there was a college graduation that weekend so they would have double dipped the room. We obviously stayed the extra night and when we arrived at 11:00 PM they had "no clean room for us" even though we had a reservation!!! We had to settle on a lesser room with no price adjustment. The pool was freshly painted which ruined swimsuits and the elevator broke. After we left I discovered after checking my credit card statement that they charged me an additional $50.00! When I called they said it was for the rest of the reservation! I did finally receive a credit but not after several phone calls. Long story short, STAY AWAY!!!
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Grand Rapids South, . Home of The Little Dip splash pad. We are conveniently located adjacent to the Crossroads Banquet and Conference Center (full bar service) (4,000 sq. Ft.) Perfect for the small corporate meeting or up to 280 person wedding and social receptions. Also within minutes of major attractions, downtown Grand Rapids, Gerald R. Ford Museum, Metropolitan Hospital, Fredrick Meijer Gardens, Van Andel Arena and DeVos Convention Center. The Holiday Inn Express Hotel & Suites Grand Rapids-South represents the latest in design standards. Come stay with us and experience a new level of accommodations and service. This hotel offers 79 guest rooms which include two-room suites and a two- story spiral staircase room. All rooms include a refrigerator, microwave, and free high-speed wired and wireless Internet access. Hotel amenities include free deluxe breakfast bar, indoor splash pad, activity pool, and a vortex pool. The hotel has a business center open 24 hours, game room, fitness center, 2,000 sq. Ft. Of meeting rooms, 100% non-smoking rooms, hearing and visually impaired and handicap accessible guest rooms.To reserve birthday parties please contact the hotel direct. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express South Hotel Grand Rapids
- Holiday Inn Express Grand Rapids
- Holiday Inn Grand Rapids
- Grand Rapids Holiday Inn