I reserved rooms for my family for an upcoming weekend. When I stopped to check the reservations was told the hotel had us staying different days than what I had reserved. I stopped again a couple days later. When I presented my printed email confirmations showing the correct dates., I was again told by the desk clerk the rooms were booked for earlier days than my family was actually coming. I commented on the Wyndham corporate site and was contacted by both them and the general manager of the hotel. Both told me there were rooms available, but neither one of them offered any type of concession to stay at the property. Needless to say, I have my family staying at a different hotel nearby. I can't trust the Wyndham Garden.
- Official Description (provided by the hotel):
- Wyndham Garden Grand Rapids Airport just completed a 100% renovation of the entire property, November 2013. These major renovations included but were not limited to: addition of the Garden Bar & Grille, new fitness center, business center, lobby, pool area, meeting space, new carpet and wallpaper throughout property and of course all guest rooms are complete with new flat screen TV, micro/fridge, new bedding, furniture, lighting, and more. We are conveniently located 2 miles from Gerald R Ford Airport and just minutes from Downtown Grand Rapids. Tons of shopping and entertainment options as well. ... more less
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