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“Property is Fine but Staff Needs Customer Service Training”

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Wyndham Garden Grand Rapids Airport
Ranked #27 of 49 Hotels in Grand Rapids
Michigan
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Property is Fine but Staff Needs Customer Service Training”
Reviewed March 31, 2014

We stayed here for two nights and found the room to be clean and comfortable. My major complaint is that the staff could not keep noisy guests under control at 10 pm at night. I called the front desk twice and no one responded. I finally had to open my door and take care of the issue myself which was not pleasant. When I checked out the next morning neither of my complaints were noted and the person at the front desk made excuses about every hotel in town being full of soccer teams. The hotel specifically makes you initial the fact that they have a quiet policy and you will be charged if it is not followed. We were up at 5am for appointments and honestly 10 pm is not an early time to expect quiet. At the very least the front desk clerk could have called some of the rooms surrounding us to try and resolve the issue if they were so short staffed that they could not physicially visit my hall to address the issue. Not sure I would want to be here in case of an emergency with only one person at the front desk to handle issues.

Room Tip: If you want quiet get close to the front desk so they can address issues without excuses of not enou...
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  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelNorthernMich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy G, General Manager at Wyndham Garden Grand Rapids Airport, responded to this review, April 2, 2014
Please accept our apologies for the issues you experienced during your stay with us. I would like to make it right, please contact me at your convenience so we can discuss what we can do for you.
Thank You
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Garden Grand Rapids Airport

Property: Wyndham Garden Grand Rapids Airport
Address: 4495 28th St SE, Grand Rapids, MI 49512-1909 (Formerly Hotel Royale of Grand Rapids)
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #27 of 49 Hotels in Grand Rapids
Price Range (Based on Average Rates): $
Hotel Class:3 star — Wyndham Garden Grand Rapids Airport 3*
Number of rooms: 126
Official Description (provided by the hotel):
Wyndham Garden Grand Rapids Airport just completed a 100% renovation of the entire property, November 2013. These major renovations included but were not limited to: addition of the Garden Bar & Grille, new fitness center, business center, lobby, pool area, meeting space, new carpet and wallpaper throughout property and of course all guest rooms are complete with new flat screen TV, micro/fridge, new bedding, furniture, lighting, and more. We are conveniently located 2 miles from Gerald R Ford Airport and just minutes from Downtown Grand Rapids. Tons of shopping and entertainment options as well. ... more   less 
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