Your hotel was listed as newly renovated. However, the ceiling in the bathroom had a bad area, the toilet was not secure and rocked when sat on and the microwave did not work. The door would not open with key card, had to return to the desk twice. I had asked for a suite, was placed in a regular room and had to again return to the desk to inquire and then request a refund for the difference. It was not automatically offered. I have stayed in many hotels from Michigan to Florida and was truly disappointed. We stayed at your hotel because of the rate offered to my granddaughter's cheer team, I had two rooms to accommodate my family and I truly expected more. The breakfast was adequate at best.
- Official Description (provided by the hotel):
- Wyndham Garden Grand Rapids Airport just completed a 100% renovation of the entire property, November 2013. These major renovations included but were not limited to: addition of the Garden Bar & Grille, new fitness center, business center, lobby, pool area, meeting space, new carpet and wallpaper throughout property and of course all guest rooms are complete with new flat screen TV, micro/fridge, new bedding, furniture, lighting, and more. We are conveniently located 2 miles from Gerald R Ford Airport and just minutes from Downtown Grand Rapids. Tons of shopping and entertainment options as well. ... more less
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