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“World class service!”

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Holiday Inn Grand Rapids - Airport
Ranked #23 of 49 Hotels in Grand Rapids
Bloomington, Indiana
Level Contributor
75 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“World class service!”
5 of 5 bubbles Reviewed July 29, 2013

Stayed here on the first night of our family vacation. We were traveling with youg children and needed adjoining rooms. The staff was very attentive to our needs from the time we made our reservation until our departure. The property was beautiful and well kept. Rooms were spacious and spotless! Loved this property and would certainly stay again when in the area.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SilverSpring812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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193 reviews from our community

Traveler rating
    64
    80
    31
    13
    5
See reviews for
48
38
18
78
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
Charlotte, North Carolina
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed June 28, 2013

If you are looking for an place close to the airport, this a a good place. Very easy to get to. Everything was very clean, the staff was very attentive, just a nice place overall. I will stay here again.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Suzanne A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
san juan capistrano
Level Contributor
239 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
3 of 5 bubbles Reviewed June 20, 2013 via mobile

When going to Grand Rapids recently we stayed at this hotel. It looked new and clean from the outside, but once inside it was a different story. Even though we had reservations we were given the handicap room which had dirty carpets, was very dark and had a broken desk chair with stains. The bathroom was minimal. The beds were clean superficially, but one wonders in view of the room appearance. The restaurant did not seem appealing so we did not eat there. Had a drink in the bar which was decent. Needs some constant maintenance to improve this property.

Stayed June 2013, traveled as a couple
Helpful?
Thank drishi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Grand Rapids - Airport, responded to this review, July 8, 2013
Dear drishi,

Thank you for your feedback regarding your recent visit at our hotel. My apologies for the inconvenience you experienced over the cleanliness and condition of the room. Your comments will be forwarded to the ownership of the hotel to take into consideration for future upgrades. Despite your disappointment I do hope you will return to stay with us again at some future date when you can be assured of our very best attention. We all hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Schaumburg IL
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed May 28, 2013

Traveling to celebrate graduations in Grand Rapids, MI, & needing 2 rooms overnight, we were very pleased to find the Holiday Inn Airport. Lovely hotel in an easily accessible location close to everything we needed. Front desk staff was terrific: friendly, knowledgeable & informative. The lobby had just been redone & looked beautiful and inviting. Our rooms were super-clean & spacious, with the best-designed bathrooms I've ever seen in this level of hotel, including a nice walk-in shower with great water pressure. We had breakfast in the restaurant, which offered a full & varied menu and excellent service. The toast could have been hotter and the coffee was unremarkable, but a decent on-site restaurant is still a bonus. Nice to see that Holiday Inns are still a wonderful option for travelers. Well done!

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barbara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 26, 2013 via mobile

After checking into Motel 6 for the night, I couldn't take the FILTHY room and got a refund. Spent $50 more and got a hotel that deserved every penny. This hotel is prefect. Nice clean upper class rooms, great building, great bar, everything was fantastic.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PattyOK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
165 reviews
147 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
5 of 5 bubbles Reviewed May 3, 2013

Very nice Hotel. I Checked in at Midnight for a 2 day Business stay. Checked-in, in a matter of minutes, and was off to my room. Check-in was friendly, courteous, and fast.

Only one drawback. It's a bit pricey compared to other Hotels I the area

The room was large with a great, well lit work desk, convenient electrical outlets, flat screen TV with about 40 channels, and a clear picture.

Bathroom was quite large, and pleasant. Plenty of hot water, and excellent water pressure.

Thermostat controlled heat was quiet, but a bit hard to find a comfortable temperature.

The bed was very comfortable, and the linens were clean and crispy. The room was completely quiet, and I got a great nights sleep.

On site restaurant, but I didn’t have time to try it.

Will definitely return on my next visit to Grand Rapids.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JimDavisHouston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Level Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed May 3, 2013

Overall not a bad experience. We had reserved a room through hotels.com and we knew the room was not guaranteed two beds, but we called the hotel twice to confirm that there was a note for us to have two beds. When we got there, we were given a king and had to get a rollaway bed. I'm disappointed that even when we talked to the hotel directly and asked about two beds beforehand, we were told that everything was ok. When I spoke to the manager afterwards about it, she was polite and apologetic, but did not seem to want to make it up to us. The room was comfortable and the pool and hot tub looked nice. We could hear a lot from the hallways and next door neighbors so the walls seem to be very thin and the door is not insulated well. The bathroom is set up well for group since the toilet can be blocked off from the sink and the shower is configured to be a separate area from the toilet and sink. The workout room was well equipped with a bike and several treadmills. The location is off of 28th street which makes it convenient, but not in the midst of traffic. It was about 10-15 min drive to downtown and east Grand Rapids and a 10 min drive to the Meijer gardens. Overall in a decent location, but not many bars in the area that you can walk to. We had a good time despite the number of beds issue, and we got a good value for what we paid.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank widget_99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Grand Rapids - Airport

Property: Holiday Inn Grand Rapids - Airport
Address: 3063 Lake Eastbrook Blvd SE, Grand Rapids, MI 49512-1853
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #23 of 49 Hotels in Grand Rapids
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Grand Rapids - Airport 3*
Number of rooms: 148
Official Description (provided by the hotel):
The newly renovated Holiday Inn Grand Rapids, where business and leisure travelers receive award winning service at the cleanest hotel in the area. You'll find comfort and modern luxury at one of the most convenient locations in Grand Rapids. Exceptional hospitality and excitement are waiting for you here. We are located just minutes from downtown and situated only 3 miles from Gerald R Ford International airport, we are the perfect place to get a great night's rest. ... more   less 
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Also Known As:
Holiday Inn Grand Rapids - Airport Hotel Kentwood
Holiday Inn Kentwood
Kentwood Holiday Inn

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