First a quick description of the room...we had a king bed room. The decor is upscale, the bed was really comfy. There was a nice arm chair with ottoman and a little side table. The desk was nice and big. The TV was large and updated...a flat screen. The closet was spacious there was a full length mirror. We had a mini fridge and small little countertop and overhead cabinet area (with a single cup coffee maker). The bathroom was nice, I loved the lighting. The shower was great...I thought I wouldn't like the no shower curtain or door design but I never once missed the curtain or door. The shower head pressure was perfect! The hotel itself was really clean and updated.
The lobby offered coffee and flavored water 24 hours a day (complimentary) and there was a microwave for use in the lobby as well ( I was traveling with my 1 year old and had to warm bottles). There was a little store where you could buy an assortment of snacks and drinks.
The pool was clean and well maintained...however, the tiles around the pool are dangerously slippery. My 4 year old fell a number of times.
we ordered room service on Sunday morning and we really enjoyed our breakfast and felt that we had plenty of food for the price. My mom and I split an omlete and we were both stuffed...there was more than enough food for two people on that plate. The kids meals were huge portions too...there is no way a kid would have finished all the food that came.
My only two issues are fairly situation specific and they don't really effect my overall experience with this hotel...
the bathroom door...while its a clever idea it was a poor design. The door does not latch shut, it can be pushed open unless it is locked from the inside...this is the design not a repair issue.
The A/C unit was not working properly...after a long day traveling and running around town we settled in Friday night to put my kids to bed and noticed the extremely loud noise that the A/C made...it sounded as if water were running...not just a trickle, a lot of water...and it squeaked. Also, there were puddles underneath the unit and there was some mold and moisture on the vent area. We put the kids to bed and I ran back out to run to a local home improvement store to get a fan to try and drown out the noise. We had already unpacked set up the pack n play etc, and did not want to move rooms. We made due with the noise and woke pretty tired Saturday morning. I put in a request Friday night for someone to take a look at the unit while were gone the next day and my mother followed up on the request as we left the next morning...when we returned we were told that the maint. man had been there and said that there was nothing wrong with the unit, that that was how it was supposed to sound...and he suggested we turn off the A/C if we did not like the noise...excuse me...it was 80 degrees and we stay in enough hotels (about 1 weekend every 6 weeks) to know that those in room units do not sound like that. I didn't complain any further,..we paid $50 a night through priceline so I didn't raise a ruckus but that unit needs to be fixed and the carpet needs to be cleaned due to water damage.
Overall I would stay there again...
- Official Description (provided by the hotel):
- The newly renovated Holiday Inn Grand Rapids, where business and leisure travelers receive award winning service at the cleanest hotel in the area. You'll find comfort and modern luxury at one of the most convenient locations in Grand Rapids. Exceptional hospitality and excitement are waiting for you here. We are located just minutes from downtown and situated only 3 miles from Gerald R Ford International airport, we are the perfect place to get a great night's rest. ... more less
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- Also Known As:
- Holiday Inn Grand Rapids - Airport Hotel Kentwood
- Holiday Inn Kentwood
- Kentwood Holiday Inn