This is my fifth stay at City Flats. My company is HQ'd in Grand Rapids, and I request to stay here each time. Per usual, the hotel is clean and the staff personable and professional. Typically I am given room 406 or 407. This time I arrived and was given room 403. This room is smaller and in the back with no view. While the room is nice, clean and functional, I did not feel comfortable. It was too small with no view. I called and was quickly given a new room, even though the hotel was sold out that night. I was given my old stand by, room 407 within 5 minutes. I cannot thank the front desk clerk enough. Great customer service! I enjoy the happy hour when I am there, and dinner is always good. The location makes it easy to walk anywhere, and it is easy for my pick up to HQ. The morning coffee is great. The breakfast offerings are not too good, which is my only complaint. That is not a deal breaker though. Once again, I was impressed with this sweet little hotel. If you want a luxurious hotel, do not stay here. If you want a modern, clean room, polite, responsive staff, super comfortable bed, good drinks, food and an environmentally aware hotel...stay here. Ask for room 406 or 407.
- Official Description (provided by the hotel):
- CityFlatsHotel - Grand Rapids is located in the heart of downtown Grand Rapids, MI. Built in 1874 this renovated building was once the famous Fox's Jewelry and is now Grand Rapids only LEED Gold certified hotel. Built entirely from local materials and renewable resources, our hotel prides itself on being the first eco-friendly hotel in the Midwest. With just 28 rooms, we offer an intimate stay for all our guests. Cork floors in every room, exposed brick, free wireless Internet, spacious walk-in showers, and notoriously comfy beds are just a part of the CityFlatsHotel experience. We accommodate all guests, whether you're looking to book a room, host a corporate event, or hold a wedding reception.On the first floor you will find CitySen Lounge serving lunch, dinner, weekend breakfast, and offering Happy Hour specials daily from 4PM-7PM. You will also find CityBru Coffee, located in our lobby, open 24 hours. Please stop by and see what we have to offer! ... more less
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