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“Great, Moderne, with excellent service”
Review of CityFlatsHotel

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CityFlatsHotel
Ranked #19 of 48 Hotels in Grand Rapids
Certificate of Excellence
GreenLeadersGold level
Reviewed May 12, 2013

Great chic hotel tucked in the happening district of Grand Rapids...great bar, lobby and service was the best...very helpful front desk staff, streamlined check-in, unbelievably great value during Art Fest, high-volume reservation time.

  • Stayed: October 2012, traveled as a couple
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1  Thank Al J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave W, Manager at CityFlatsHotel, responded to this reviewResponded June 26, 2013

Dear Crystalclearreef,

Thank you for your positive feedback that you provided on your stay with us. We look forward to welcoming you back to our hotel in the near future.

Regards,

Dave W.
General Manager
CityFlatsHotel - Grand Rapids

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Reviews (237)
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193 - 199 of 237 reviews

Reviewed May 2, 2013

If your tastes run to ultra modern euro style, this is the hotel for you. We stayed for a midweek conference so only spent one night but were very comfortable and well looked after. Rooms are simply furnished - no overstuffed sofas or chairs here. The floating platform bed is the only cushy spot in the room, and dramatically underlit. The bath is beautiful. If you're staying for a few days, please note that hangers are the only clothes storage option. And if you don't like the idea of padding around on the non-carpeted floor in your bare feet, bring slippers. We happen to be very comfortable in this environment and we'd return in a heartbeat. The location is within walking distance to the Devos Center and great restaurants. The continental breakfast was a bonus. Parking is a little tricky and not obvious, but the desk clerk was very helpful. All in all, a great Grand Rapids option.

Stayed: May 2013, traveled on business
1  Thank debtodeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave W, Manager at CityFlatsHotel, responded to this reviewResponded June 26, 2013

Dear Debtodeb,

Thank you for sharing your experience at CityFlatsHotel - Grand Rapids! We are happy that you enjoyed your stay and we hope to welcome you back again soon.

Regards,

Dave W.
General Manager
CityFlatsHotel - Grand Rapids

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2013 via mobile

This was a pretty neat hotel!! Rooms where modern with high ceilings! Staff was friendly. Parking was to that great although I did get lucky and find a spot out front!! Not a very big dirty area in the room but the beds where broke up nice instead of being next to each other they where behind a portion of a wall!! Great for downtown life walked to the BoB the staggered back to the hotel!!

  • Stayed: August 2012
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1  Thank Jkorcal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave W, Manager at CityFlatsHotel, responded to this reviewResponded April 9, 2013

Hi JKorcal,

Thanks for staying with us during your trip to Grand Rapids. We are happy that you enjoyed your stay and we look forward to welcoming you back to CityFlatHotel - Grand Rapids in the future.

Sincerely,

Dave Wilsey
General Manager

CityFlatsHotel – Grand Rapids
83 Monroe Center, Grand Rapids, MI 49503

Direct: 616/608/1722
Email: dave.wilsey@cityflatshotel.com

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Reviewed April 5, 2013

If you are ready for a different hotel experience, this is the hotel for you. Clean, comfortable and friendly. You can walk to many different kinds of restaurants or to area events. It was a little pricy but the location was worth it. It had a European feel in Grand Rapids Michigan!

  • Stayed: April 2013, traveled with family
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1  Thank UpperMichiganNomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave W, General Manager at CityFlatsHotel, responded to this reviewResponded May 14, 2013

Dear UpperMichiganNomad,

Thank you for your review of our hotel. We are glad that you chose to stay with us and we would look forward to welcoming you back in the future.

Regards,
Dave W.
General Manager
CityFlatsHotel - Grand Rapids

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 28, 2013

If you like fiddling with lots of light switches -there were 17 lights in our "ecological" room - and if paying boutique prices for crummy disinterested service, very average accommodation and "perks" of a free breakfast of tired tinned fruit salad and sugary store bought mini muffins this Is your kind of place.

We were given incorrect information twice had a phone that didn't work (Nobody bothered to fix) and were triple charged for inconvenient parking. We were referred to a pizza place that didn't deliver and actually had raw dough in the centre.

Has a cool brand and logo but if you want comfort and service Don't stay here.

  • Stayed: March 2013
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1  Thank odguru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave W, Manager at CityFlatsHotel, responded to this reviewResponded March 30, 2013

Dear Justiceisserved1,

Thank you for providing us with feedback in regards to your recent stay. I sincerely apologize for the complications that you experienced. Our entire staff takes pride in the level of customer service and care that we give each guest and we continually strive to provide a positive and memorable experience. I welcome you to contact me directly at 616-608-1722 or email at Dave.Wilsey@cityflatshotel.com to discuss your experience in more detail.

Kind regards,

Dave Wilsey
General Manager
CityFlatsHotel - Grand Rapids

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Reviewed March 14, 2013

I've stayed at City Flats in Holland and I'm in love with the beds & sheets so I jumped at the chance to stay at this City Flats location. I was very impressed with the service and friendliness of the staff, the location was great, perfect for walking around downtown. The room was spacious enough for two adults, and eight year old and a baby, the hotel provided a pack-n-play for the baby. I highly recommend!!!!

  • Stayed: March 2013, traveled with family
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1  Thank hjeldon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave W, Manager at CityFlatsHotel, responded to this reviewResponded March 15, 2013

Hi HJeldon,

Thank you for sharing your experience at CityFlatsHotel - Grand Rapids! We are happy that you enjoyed your stay and we hope to welcome you back again soon.

Kind Regards,

Dave W.
General Manager
CityFlatsHotel - Grand Rapids

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2013

My husband and I stayed here for a little getaway close to home. The location is fantastic-many good restaurants within walking distance and the Grand Rapids Art Museum is a short block away. The room was OK, but fairly spartan. There isn't a comfortable chair to sit on, just a hard one for the desk. The cork floors are pretty nifty and warm on your feet in the winter. Bathroom fantastic with a nice big shower. We had snacks and a drink one night in the bar and the food was tasty and well-priced. The staff was very welcoming. Parking in a ramp is pretty much connected to the hotel, no need to walk outside. We will stay again; even though we weren't far from home, we felt "away from it all".

Room Tip: Our room was overlooking Monroe Avenue and it was fun to look at what was going on.
  • Stayed: January 2013, traveled as a couple
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1  Thank MaryDeeCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave W, General Manager at CityFlatsHotel, responded to this reviewResponded March 11, 2013

Hi LARDW,

Thank you for reviewing our hotel and the experience that you had on your trip to downtown Grand Rapids. We are happy that you enjoyed the time you spent with us and hope that we can welcome you back in the near future.

Kind Regards,

Dave W.
General Manager
CityFlatsHotel - Grand Rapids

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about CityFlatsHotel

Address: 83 Monroe Center St NW, Grand Rapids, MI 49503-2908
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #19 of 48 Hotels in Grand Rapids
Price Range: $182 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — CityFlatsHotel 3*
Number of rooms: 28
Official Description (provided by the hotel):
CityFlatsHotel - Grand Rapids is located in the heart of downtown Grand Rapids, MI. Built in 1874 this renovated building was once the famous Fox's Jewelry and is now Grand Rapids only LEED Gold certified hotel. Built entirely from local materials and renewable resources, our hotel prides itself on being the first eco-friendly hotel in the Midwest. With just 28 rooms, we offer an intimate stay for all our guests. Cork floors in every room, exposed brick, free wireless Internet, spacious walk-in showers, and notoriously comfy beds are just a part of the CityFlatsHotel experience. We accommodate all guests, whether you're looking to book a room, host a corporate event, or hold a wedding reception.On the first floor you will find CitySen Lounge serving lunch, dinner, weekend breakfast, and offering Happy Hour specials daily from 4PM-7PM. You will also find CityBru Coffee, located in our lobby, open 24 hours. Please stop by and see what we have to offer! ... more   less 
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