I really wanted to like this place. I love the philosophy and the eco-friendly attempts that they've made in their design. However, our room was really small & cramped, oddly designed so it was hard to move around (especially since I had a wedding dress to deal with).
All of that I could've dealt with because it was nice enough, and we'd wanted something different from the Marriott & Amway Grand that we've stayed at before.
But it was LOUD. We had loud neighbors that we could here through the walls at 11pm & then when they came back at 2:30am (I did call the desk that time & it seemed to help). Everytime someone on a floor above us flushed a toilet, it sounded like ice cubes were being poured down the walls. It actually startled me awake at night. I put ear plugs in, but could still hear it, although not quite as harshly. We missed breakfast because I was finally able to sleep in the am & it only went until 8:30. Thankfully they gave me some leftover fruit when I asked.
We needed ice & had to take the bucket down to the bar, which was a little weird. There was zero information in the room as far as maps, amenities, restaurants, room service, etc. That was frustrating to me even in a familiar city (but new hotel). I like looking at the welcome packets to get my bearings.
I think most frustrating was that I mentioned this (the noise mostly) to two different front desk associates & other than a quick apology, they made no effort to remedy the situation or offer financial apology. Instead they just told me to email the next time we came & they'd get us a quieter room...something I'd asked for when I made my reservation.
While I want to like this place, I'm not sure I'll be back. It shouldn't take a special email to get a room that doesn't have loud jarring noises built right into it.
- Official Description (provided by the hotel):
- CityFlatsHotel - Grand Rapids is located in the heart of downtown Grand Rapids, MI. Built in 1874 this renovated building was once the famous Fox's Jewelry and is now Grand Rapids only LEED Gold certified hotel. Built entirely from local materials and renewable resources, our hotel prides itself on being the first eco-friendly hotel in the Midwest. With just 48 rooms, we offer an intimate stay for all our guests. Cork floors in every room, exposed brick, free wireless Internet, spacious walk-in showers, and notoriously comfy beds are just a part of the CityFlatsHotel experience. We accommodate all guests, whether you're looking to book a room, host a corporate event, or hold a wedding reception. On the first floor you will find CitySēn Lounge serving lunch, dinner, weekend breakfast, and offering Happy Hour specials daily from 4PM-7PM. You will also find CityBrü Coffee, located in our lobby, open 24 hours. Please stop by and see what we have to offer! ... more less
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