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Country Inn & Suites By Carlson, Grand Rapids Airport
Ranked #15 of 49 Hotels in Grand Rapids
Reviewed August 13, 2014

The manager here runs a tight ship. Professional staff. Clean, cool room with a great breakfast every morning. They have a wonderful porch area and a new gazebo. Fun and relaxing as always. See y'all next week.

  • Stayed: August 2014, traveled on business
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Review collected in partnership with Country Inns & Suites By Carlson
Thank Jason S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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350 - 356 of 495 reviews

Reviewed August 8, 2014

While room itself met expectations (clean, fairly new furnishings), there was a major security breach with doors. Outside hallway door would not unlock with key. When reported the solution was to tape the lock permanently open - so anyone could enter all night long. This was apparently a known problem with no effort to actually repair it. In addition our room door required a hard pull to get the lock to latch (even if the door initially closed hard). In fact the door was unlocked when we checked-in. Bathroom door would not close without a hard body slam. Wrong type of bolts were used to repair the hinge. This and general poor upkeep of grounds (weeds, goose poop, etc.) gave a poor overall impression. We left a day early - it was obvious hotel maintenance was not a priority for the owners. .

  • Stayed: August 2014, traveled with family
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Review collected in partnership with Country Inns & Suites By Carlson
Thank X6120XNdavidr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Grand Rapids Airport, responded to this reviewResponded August 12, 2014

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inn & Suites standards. To discuss your stay further, please contact Corporate Customer Care.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 5, 2014

We needed a hotel with a shuttle to the airport. Country Inns are one of first places to check due to our previous great stays and their educator discount. We will definitely return to this hotel when in the Grand Rapids area. It was clean and comfortable. The front desk clerk was helpful and knowledgeable answering our questions about the area. Thanks for a great overnight stay!

  • Stayed: July 2014, traveled with family
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Thank Betty M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2014

This hotel was wonderful, room was great, service was great, Food was great and the location was great. It had everything we needed, laundry room, swimming pool, whirl pool, internet, a fantastic breakfast, and good service.I would definitely plan to stay there again.

  • Stayed: July 2014, traveled with family
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Review collected in partnership with Country Inns & Suites By Carlson
Thank Myshial P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2014

Excellent location as it is near the Expressway, Meijers and restaurants. The rooms are nice and apparently are being upgraded. The staff is friendly and the price was great as we used points from Carlsons. Got a good nights sleep.

  • Stayed: August 2014, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Country Inns & Suites By Carlson
Thank William D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2014

Very good hotel, nice size, clean rooms with fridge and microwave at a good price. Very good breakfast, cookies, and popcorn included too. Highly recommended. Very good location just off I-96 as well.

  • Stayed: August 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Thank Gary J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 1, 2014

We find this hotel a great place to use as a base for a family visit to Grand Rapids sites. You are within a 10 to 15 minute drive to attractions such as the Meijer Gardens and the John Ball Zoo. Monday through Thursday they have a Manager's Reception including a main dish, salad, and pop. Breakfast includes a nice selection of foods served on china. Fresh cookies and coffee/tea/hot chocolate are available around the clock. You are close to family style restaurants. There is a Meijer's 24 hour store next door which is handy for items you forget. The indoor pool and spa are well maintained and the pool is heated, making it comfortable for children. The staff are consistently friendly and helpful. We always feel they try hard to make your trip a comfortable experience.

Stayed: July 2014, traveled with family
1  Thank xxxx025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Grand Rapids Airport

Address: 5399 28th St SE, Grand Rapids, MI 49512-2072
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Business Hotel in Grand Rapids
#17 Family Hotel in Grand Rapids
Price Range: $96 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Grand Rapids Airport 3*
Number of rooms: 60
Official Description (provided by the hotel):
Stay at the Country Inn & Suites Grand Rapids, MI hotel and enjoy convenient amenities, unrivaled customer service and an ideal location. Our hotel features free Wi-Fi, premium cable on flat-screen TVs, indoor pool and all you need to feel right at home. We are located just minutes from Gerald R. Ford International Airport as well as a great variety of museums and top shopping opportunities. Book your reservations at Country Inn & Suites and see what sets us apart from other Grand Rapids hotels. ... more   less 
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Also Known As:
Country Inn & Suites Grand Rapids Hotel Grand Rapids
Country Inn & Suites Grand Rapids Mi
Country Inn Grand Rapids
Grand Rapids Country Inn
Country Inn And Suites Grand Rapids

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