Stayed here for a spa break night in March for my birthday, it was a mixed bag.
The spa itself is wonderful and I had a facial and a pedicure that were both amazing. The staff were lovely and my partner thoroughly enjoyed using the heat experience. No hard sell to buy the products (which are amazing) which makes a refreshing change.
We ate in Mr Freds, both my partner and I ordered Ribeye steak, I ordered mine medium cooked and when it arrived it was pretty much blue. Usually I wouldn't bother complaining however as I am currently pregnant I quietly asked the waiter if they could cook it some more so they took my food away and kindly said they would cook from fresh. Therefore there was a 20 minute gap in me and my partner eating our main course, I thought they perhaps may have offered me a complimentary lemonade whilst I was waiting after my partner had finished as a gesture for my birthday meal but no one offered. The second steak was lovely and the food was great.
The main issue I had with the hotel was the temperature of the rooms in the woodland new building! Me and my partner both had a terrible nights sleep and woke up with terrible headaches and dehydrated despite opening the windows through the night to try and cool the room down and turning off all heating before bed! After such a relaxing spa day it can honestly say it undid all relaxation as it was one of the worst nights sleep for us both we can remember! And my facial was totally wasted as my skin felt so dry in the morning any good work from the day before was undone. The worst issue was that when we reported it to reception on check out a rather rude lady behind reception said well the rooms have to be heated to a temperature and then a separate system cools to a temperature, however no where in the room explains this, and since no one accompanies to your room on check in I'm not sure how you are meant to know this?! Me and my partner are in our 20s/30s and fairly adept with technology so I think it would be an idea for someone to explain a complicated heating system to guests in future?! And also a simple apology would have sufficed!
So all in all a fantastic spa with brilliant staff but left the hotel and came home to try and catch up on a terrible nights sleep!
- Official Description (provided by the hotel):
- Stanley House Hotel & Spa is set in 54 acres of Ribble Valley countryside in Mellor, Lancashire, Stanley House Hotel is a stunning, award-winning hotel. With 30 first-class bedrooms, unrivalled wedding and conference facilities, the stylish Grill on the Hill restaurant, the hugely popular Mr Fred's bar and lounge and a world-class spa, Stanley House is truly a hotel like no other. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline and Agoda so you can book your Stanley House Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Stanley Hotel Mellor