We stopped here on the way home from a trip to Traverse City. Being our first time we didn't know what to expect but booked a few extras at their Spa, which was a first time experience also.
First I'd like to say we booked a double queen river view room and due to them selling our room we were pleasantly surprised by a suite upgrade. Lovely, lovely "condo" like room on the third floor facing the parking lot but also had a view of the river from the master bedroom and bath.
A few things noted that needed work on were the door off the balcony in the master bedroom wouldn't open...it seemed to be stuck so we didn't press it. The living room balcony/patio was huge! The main bath sink drain was extremely slow...it needed cleaned out I assume. The jacuzzi jets looked a bit brown and not so clean, so I was a bit concerned about using that. The stand up showers were great in two baths. My daughter was pleased to have her own room with TV.
One of the things I looked forward to was eating on the terrace by the river...wasn't so due to it being closed for weather reasons...too hot. The food in the Riverwalk Grille was sub par...we were the only guests in there and the food was nothing special at all. The french onion soup was a big disappointment and the sliced cheese laid on top made it look cheap. The taste was simple beef broth...no onion flavor at all...I sent it back and it was removed from my bill. I did not go into the lounge area so I cannot speak on that. I personally liked the back lit nature wall art.
There were a lot of little and BIG extras in this hotel...we will be going back. I hope to utilize the terrace and do hope they do something with their chefs and menu's soon...perhaps they would draw more customers to eat. I also want to walk along the river as I just didn't get the time due to such a short stay. There were kayaks in the river in the morning...too neat!
- Official Description (provided by the hotel):
- 2015 Trip Advisor Certificate of Excellence Winner Riverwalk Place features overnight accommodations in luxurious suites and hotel rooms; delicious dining at Riverwalk Grill and unique shopping at RW Threads & Chic Boutique along with relaxing salon and spa treatments at Oasis Salon & Spa. ... more less