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Treetops Resort
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Reviews (536)
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317 - 322 of 536 reviews
Reviewed January 9, 2014

We took a ski trip over the New Year and had a wonderful time at Treetops! We got a great renovated room at the Inn ( really nice with 2 queen beds with bunk beds over them, and a lovely bathroom, also a balcony, new fridge and large screen TV. Room was very clean and very comfortable bedding and beds. There was also a coffee maker, complimentary coffee and nice bathroom amenities available. We had gotten a groupon deal for $99 a night including a 2 day ski pass for 2 people which was a great deal. Children under 8 ski free, so it makes it very affordable for families with young children to ski here. What I like most about Treetops is the friendly feel to the place and all the staff are so willing to make you happy, we also had a wonderful time swimming outside in the heated pool and using the large outside hot tub. The sauna was not functioning during our stay but we could use the steam room in the spa no problem. The cross country ski runs are really beautiful. We have special diets so we bring our own food, drinks and with a hot plate and some planning, you can take care of your self very well without having to use the restaurant. That being said, the onion soup and chicken salad at the lunch place was very good, and the prices reasonable. On a prior trip, we ate at Legends and the deserts and appetizers were excellent! Overall, a wonderful vacation!

  • Stayed: January 2014, traveled with family
    • Value
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Thank 87RITA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this reviewResponded January 10, 2014

It is great to hear that you enjoyed your stay with us over the New Year. It sounds like you took advantage of many of the winter activities we offer here, along with the restaurants.

We are also excited that you enjoyed the room you stayed in. We are starting to renovate the rooms on property and from your comments it sounds like we heading in the right direction!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2014 via mobile

I'm sorry I was so worried about staying here! The other reviews do not do this resort justice! Everyone was very nice and helpful. We stayed in the lodge and our room had a walk out patio to our sleds. The room was clean and huge! The service and pizza at the sports bar on site was great!

The other reviews are too picky. We stated on Sunday/ Monday night and had the whole resort to ourselves. I can imagine it's quite different on a weekend, but that's why we didn't go on a weekend! We also had all the trails to ourselves too, it was perfect. Yes, the carpet in the room was stained and worn, but it's an older resort, it takes a lot of wear and tear from golfers and skiers!
We believe strongly in buying local and supporting our fine state, staying here helps support Gaylord's economy, we hope you do too.

Stayed: January 2014, traveled as a couple
Thank maggie g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this reviewResponded January 9, 2014

It is great to hear that your visit with us went better than expected! We are just as excited to hear that your winter activities went off without a hitch and that we could provide the great customer service you needed. Maybe on your next visit you can join us on the ski hills, cross country terrain, or ice rink.

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Reviewed January 3, 2014

I can overlook coming to a resort and getting a nice view of the parking lot, but other considerations: The slopes open at 10; housekeeping knocks on the door at 8:30 a.m. -- and the vacuuming in the next room is like you're right there with it. Every footstep in the room above can be heard, including the pounding of little feet running. The construction of the building must be cardboard as the noise from above and in the hallway makes every guest sound like they're right in your room. Bouncy beds, linens like sandpaper. Outdated bath facilities. Wow. All this for resort prices. And the folks in the ski shop were not friendly. The staff at the Lodge and the ski rental staff get kudos by contrast for their friendliness, efficiency, and relaxed manners. But would not recommend this.

  • Stayed: January 2014, traveled with family
    • Value
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Thank Lowper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this reviewResponded January 9, 2014

We do apologize and recognize your concerns of the noise level. I will be addressing the Housekeeping staff about knocking on doors to early in the morning. We do hope that the rest of your trip went well with all of the winter activities we offer here at Treetops.
Your comments and suggestions are greatly appreciated as it lets us know where our problem areas are so that we can address them accordingly.

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Reviewed December 29, 2013

Wasn't crazy about some reviews here but booked anyway. Large clean Lodge room overlooking the woods near the spa. Food and service was good. They do need a remodel but everything was clean and very happy with service. Kid friendly. Would go back.

Room Tip: Lodge facing the woods.
  • Stayed: December 2013, traveled with family
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Thank Chaskaye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this reviewResponded December 31, 2013

We want to thank you for your review of our property! We are beginning to update rooms on property so that we can improve on already great guest experiences like yours! We look forward to seeing you again!

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Reviewed December 29, 2013

The Lodge is old and needs updating. Rooms are spacious and clean. Indoor pool very small, but has fun outdoor swimarea and hot tub. Outdoor property is beautiful. Bring your own ice skates. Had decent dinner at sports bar. Coffee at the Lodge is from a machine and terrible! Front desk charges $1 for a packet of hot cocoa

  • Stayed: December 2013
    • Cleanliness
Thank MichFoodLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this reviewResponded December 31, 2013

We are excited to hear that you enjoyed your stay with us! We are getting skates that guests can rent for $5 while using our ice rink, we do apologize that they weren’t here when you visited us. Also we are starting to update all buildings on property to enhance our guest experience. Thanks again for enjoying Treetops and taking part in our winter activities!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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