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“Don't stay at The Inn!!!!”
Review of Treetops Resort

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Treetops Resort
Ranked #5 of 14 Hotels in Gaylord
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Don't stay at The Inn!!!!”
Reviewed January 16, 2012

All of the staff here have been very accomodating. The skiing was great too


1. BUT they told us skiing shut down at 9 (on a Sunday). Apparently, the Sunday we came was different. We were first time skiers and got stuck at the top of the hill as all of the lifts were shut down. Lol! We were told we would have to ski down to return our equipment since the shuttles were shut down at 8. One of the waitresses kindly called and arranged for a shuttle and also asked the rental station to stay open so we could return our stuff and get our boots. They obliged.

2. The Inn experience was disgusting, and I'm NOT picky at all! The water in the tub was brown then after while ran clear. Gross. The sheets were filthy with plenty of hair for our sleeping pleasure. They brought us new sheets.... Both flat sheets. Thank you. The machines were out of water so the lodge (IF YOU HAVE A CHOICE STAY THERE. WE HEARD IT IS MUCH BETTER OVER THERE) kindly agreed to bring us water.

3. The rooms need SERIOUS updating. They are old and smell old. I may come back to Treetops, but NOT stay at The Inn. My Husband will not come back.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cstyle81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TreetopsResort, Front Office Manager at Treetops Resort, responded to this review, January 18, 2012
Thank you for your post. While I am pleased to hear about the great customer service you received, I am also very sorry to hear about the issues you encountered during your stay. Please know that I have spoken with Housekeeping regarding the condition of your room, and have reconfirmed hours of operations for the ski area. I truly hope you will give us another chance to make a more positive impression on you. Thank you again.
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481 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (137)
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Motor City
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 5, 2012

Played golf there for years and what used to be one of the best in the state, is fading. Overall lack of maintenance is showing. I had never stayed there until this Christmas with a group. The Inn was totally unacceptable, so after much screwing around, they put us in the newer building. It too was in disrepair, and generally seemed grimey. Food was OK, but service was slow. Skiing..this is where it gets bad. We have skied there many times over the last 10-15 years. While the slopes are quite tame, it had always been a good place for the family and the ski school had great staff / programs for the kids. This year, they had about 5 poorly groomed slopes open, and the entire layout of the services at the bottom of the hill had changed. The warming house where we could watch the skiers is some other mess now and everything is very poorly done. We looked for some of the familiar faces our kids remembered from ski school, but the ski school looks to have changed hands this year. There used to be some older more professional (maybe retired guys) instructors and nice college aged girls we felt comfortable with, but after seeing some of the scruffy looking crew on the hill we opted to just ski. Checked out a day early and went to Boyne Mt, who despite the same weather, had a lot more terrain open. What a difference. Never staying or skiing at Treetops again, and only playing golf if there are heavily discounted fees.

Room Tip: Somewhere else!
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  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TestThis2112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TreetopsResort, Front Office Manager at Treetops Resort, responded to this review, January 8, 2012
Thank you for your post. I would like to apologize for the issues you encountered during your recent stay with us. Housekeeping and Maintenance have been alerted to the condition/cleanliness concerns you expressed. We have had some changes within our Ski School, so I am sure most of the faces you saw were new ones. Please rest assured that our new crew is made up of some great instructors, all ready to help our guests. As for the hill conditions, I do again apologize. Mother Nature was not very generous with snowfall during December. Our Snow Management Staff has been working round the clock to get things up and running, but they can only make snow as fast as their equipment and weather conditions will allow. This fall, our Golf Maintenance Team did a tremendous amount of work on all of the courses, and I am confident that if you come back to see us again, you will not be disappointed. I truly hope you will give us another chance, and once again my apologies.
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Travelers are raving about these Gaylord hotels

Phoenix, Arizona
2 reviews
Reviewed December 19, 2011

I got married last month and everything was perfect! The staff is very nice, food excellent and the organization was very good. Our rooms were excellent! i totally recommend this place to stay and celebrate your wedding!

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marijo84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TreetopsResort, Front Office Manager at Treetops Resort, responded to this review, January 4, 2012
Thank you for your post! We are thrilled to have been a part of your special day, and that everything went so well. Congratulations, and hopefully we will see you again soon!
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michigan
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 18, 2011

this is a very nice fun filled place for the family . we were up there last year for sking an snowboarding lots to keep everyone busy , hills just a walk ut of our room ,town close by for those who dont ski an already planning our trip up there for this seasons ! we had a great time!

Room Tip: plan ahead ask questions
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  • Stayed January 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank koanjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TreetopsResort, Front Office Manager at Treetops Resort, responded to this review, December 20, 2011
Thank you for your post! We appreciate your kind words and are thrilled to hear you will be coming back this winter. Thanks again, and hopefully we’ll see you soon!
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Detroit
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed December 1, 2011

Thanks to a great deal, this was my first time to Treetops and I have nothing but good things to say. First, the room my brother-in-law and I shared was huge! Dated look in the bathroom, OK, whatever. Had a couch and vaulted ceiling, frig. Beds were comfortable and the place was clean. A short walk down the hall and down some steps and we were in a giant hot tub. A definite treat after a round of golf. Compare this to the second part of our Gaylord golf trip where we were put up in a manufactured home-style guest room and there's no comparison. The golf courses were first-rate, too. We played both the Masterpiece and Premier courses. Played 9 on the links-style course and that was OK. Didn't get on the Par 3 sadly. So, this is certainly a place I would go back to.

Stayed August 2011, traveled with friends
Helpful?
Thank Raymo A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TreetopsResort, Front Office Manager at Treetops Resort, responded to this review, December 16, 2011
Thanks for your kind words about our resort. We try to make every trip to Treetops spectacular for our guests, and are glad that we did for you. Looking forward to seeing you back again soon!
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Kalkaska
Level Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed November 28, 2011

Treetops Resort has some positive aspects that make this site worth considering. We just used this site for a Wedding Reception in The Lodge building. The Oak Room was very good banquet space and it has pretty large windows. Working with the Staff at Treetops was a pleasure. They are knowledgeable, friendly and very helpful with planning, set ups and are pro-active during the event. The buffet food was fresh, served at the right temperatures, was a nice presentation, plus there were large quantities. There was no fear of running out of food. The Banquet Staff is great. Our Wedding Reception worked out very well. Family members who stayed in The Lodge found the guest rooms to be large and comfortable. But yes, there are some concerns. The site has been around for many years and due to the down economy the buildings and rooms at Treetops do show wear and tear. Just enough to make the overall rating a 3 (or less based on other Reviews) when this place should be 4 or 5. There are on-going renovations and maintenance projects at Treetops so problems are not ignored but I'm sure things get addressed based on priorities and budget. You can expect, in some areas, worn/stain carpet, older linens, heating/cooling variations, and dated furnishings. Your personal rating will depend on your expectations and maybe what room rate you paid. There are many other pluses to Treetops including great golf in the summer and on-site skiing and tubing in the winter. The setting is beautiful. It still is a great hotel in many aspects and it has a lot to offer, it's just not the showcase it was years ago.

Room Tip: All guest rooms are very large in The Lodge so high ratings for the size. They have mini-refrigerat...
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  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Zozoitgoes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TreetopsResort, Front Office Manager at Treetops Resort, responded to this review, December 16, 2011
Thank you for letting us play a part in your special day. We are glad to hear the reception went well, and our staff was thrilled to be of service to you. I understand the concerns of you and your guests regarding the condition of some of areas- rest assured that we are taking care of those as we are able and hope the changes will be to your liking. Congratulations again!
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Maryland
Level Contributor
108 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed November 9, 2011

I have read some of the other reviews of Treetops. We stayed in the Lodge and it could not have been nicer. The rooms were first class. Very large and very clean. The grounds were fantastic and the place well maintained. On my personal Top Ten List.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thekauz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TreetopsResort, Front Office Manager at Treetops Resort, responded to this review, December 16, 2011
Thanks for the wonderful praise of our resort! We are glad you enjoyed yourselves during your stay, and hopefully we will see you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Treetops Resort

Property: Treetops Resort
Address: 3962 Wilkinson Rd, Gaylord, MI 49735-9800
Phone Number:
Location: United States > Michigan > Otsego County > Gaylord
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Ski-In / Ski-Out Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 14 Hotels in Gaylord
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Treetops Resort 3*
Number of rooms: 238
Official Description (provided by the hotel):
Spectacular golf, world-class instruction, spa, downhill skiing, snowmobiling, meetings and fairytale weddings are just some of the reasons people visit Treetops Resort & Spa. Let's start with golf, Treetops is truly the Midwest's "Must Play" resort and arguably the best collection of golf anywhere in the country. Our awards and accolades from the nation's top golf and travel publications seem to agree. Treetops is home to 81 holes of championship golf and features five distinctly different courses by renowned designers Robert Trent Jones, Sr., Tom Fazio and Rick Smith. Dramatic views, contours and rolling terrain provide a beautiful setting for world-class golf. The Masterpiece Course was Robert Trent Jones, Sr.'S final design in Michigan and is truly a masterpiece. In his own words, Jones claimed it his crowning glory. The course is located at the headwaters of the Pigeon River and takes full advantage of natural valleys, ravines and broad plains. The signature sixth hole features a 120' vertical drop and a panoramic view of the Pigeon River Valley. Dine Like a Champion, Party Like a Rock Star! Enjoy a hearty backwoods breakfast, great food, fine wines and good times, in a casually quaint atmosphere with spectacular views. Rich beginnings, succulent entrees and signature desserts are the perfect complement to a great day on the course or the slopes. Nightlife also abounds too with live entertainment and a sports bar with a massive collection of the world's favorite brews. Enjoy your favorite team on a host of flat screen TV's or create your own action on one of our pool tables or relax and take in the spectacular star show in the sky as you cozy up to our fire pit. Sleep Like a Bear Treetops Resort features 238 guest rooms, including standard and deluxe hotel rooms and two and three bedroom condominiums. Nearly every room takes advantage of our majestic setting and offers sweeping vistas of ski hills, golf courses, pristine woods or wetlands. Wake up refreshed as a bear in springtime, ready to do it again, for with five courses, 23 runs and the vast beauty of the Michigan wilderness surround you, you'll never get bored. ... more   less 
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Also Known As:
Treetops Hotel Gaylord
Treetops Resort Gaylord

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