It was our first time there and I can say that the staff was great. My kids had fun in the water park but after we stayed 15 minutes there, we went to the pools because it was quiet. My kids were terrified and did not want to enter in the pool of water park when they saw an Indian lady enter in the pool with her clothes and not a bathing suit. I think that's not very clean for little kids who love swimming. I think the hotel should have a policy concerning this issue. Another thing I did not like was the noise of some boys playing with a ball until 12:00 am in the hallway. Except for these two issues, I think everything else was great. The hotel was clean and the lady on the front desk was really nice and polite of doing a reservation for my family of 4 at Zehnder's Restaurant. Great place to go.