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“Hotel Great - Housekeeping Not So Much”
Review of Bavarian Inn Lodge

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Bavarian Inn Lodge
Ranked #1 of 8 Hotels in Frankenmuth
Certificate of Excellence
Shelby Township
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Hotel Great - Housekeeping Not So Much”
Reviewed November 29, 2010

Spent this past Thanksgiving weekend (2 nights) at the Bavarian Inn Lodge. For the most part, the hotel and stay were great. The staff was super friendly and the room was very nice. We had a corner room with two views of the Cass River. The only area or improvement would be with the housekeeping. The room was clean but we had to call "housekeeping" several times. Once for a lamp that was not working and another for coffee mugs not replaced and coffee pot not cleaned. Shouldn't there be a housekeepers check list for these kind of things? Also, the towels were pretty thread-bare and only one tiny shampoo for two people for two nights. It really looked like the hotel is trying to economize. However at $180 a night, you would expect sundries replacements daily. Perhaps the Lodge should benchmark Hampton Inn or Marriott.

  • Stayed November 2010, traveled as a couple
    • Value
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Helpful?
1 Thank hudsonbob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jimengel, General Manager at Bavarian Inn Lodge, responded to this review, December 1, 2010
Thank you for sharing your kind words about your stay and pointing out the housekeeping shortcomings in your room. My apologies for the housekeeper who did not follow procedures in addressing your coffee cups, coffeemaker and bathroom amenities properly. You certainly should have had the shampoo and soaps replaced on the second day as well as had the coffee area replenished and cleaned appropriately. This will be brought up within the monthly housekeeping dept. meeting which happens to be next week.

Thanks again for choosing the Lodge to be a part of your entire Frankenmuth experience!

Sincerely,
Jim Engel, GM
Bavarian Inn Lodge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Location
  • Sleep Quality
  • Rooms
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Date | Rating
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English first
Wixom, Michigan
1 review
Reviewed November 28, 2010

EXCELLANT!!! love this place, can't say enough about the great customer service. Already made my next reservation. Jim Engel was also a big help, the general manager took time out of his busy day to help me out, very impressed. We come without children and spend 3 nights during the mid-week when there are not so many children around. I would recommend the Perks Club as this gives great value and discounts to take advantage of.

  • Stayed November 2010, traveled as a couple
    • Value
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Helpful?
Thank Bradley44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim_Engel, General Manager at Bavarian Inn Lodge, responded to this review, February 10, 2014
Dear Bradley,

Thank you for your 2010 Trip Advisor Posting on the Lodge. My apologies for the delay in responding, just learned of a tool to see older posts and respond to them. Joan still works at our Front Desk and still does a spectacular job in Feb. 2014! Thank you for your frequent stays and hope you are able to share continued great experiences with other Guests. I am sure Joan would look forward to hearing from you.

Thank you for your past patronage and kind review on this site... update us on how we are doing if you have stayed again more recently!

Sincerely,

Jim Engel, C.O.O.
Bavarian Inn Lodge
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Novi, Michigan
1 review
Reviewed November 27, 2010

we just stopped in frankenmuth on the way home from traverse city. we found out about the perks club and decided to stay. the rooms were very nice. and of course the food is good. the pools were relaxing and we had a blast in the family fun center and putt-putt! we have been back 2 more times since and bought a perks club for my parents to give them a nice treat.

  • Stayed September 2010, traveled as a couple
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Helpful?
Thank fishll914
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jimengel, General Manager at Bavarian Inn Lodge, responded to this review, November 29, 2010
Thanks so much for "accidentally" finding us and becoming a regular guest! So pleased that you enjoy the benefits of our Perks Club loyalty program to the extent that you have signed up your parents as well. Just wait for the rates being offered in 2011 with our 25th anniversary. We hope to see you again soon!

Sincerely,

Jim Engel, C.O.O.
Bavarian Inn Lodge
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Taylor, Mi
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 15, 2010

This place was AMAZING!!! I loved the adult only pool and hot tub. My husband and I stayed here for a night while on our honeymoon, and I can tell you after having to share pools at every other hotel with other people's children we WELCOMED the break. also, the hotel in general, while EXTREMELY kid-friendly, was also very adult only friendly. Sometimes I think that place that are geared towards families forget that there are adults out there that like to have a nice stay too! This is soooo not the case with the Bavarian Inn...it was the perfect balance and I loved it. I even joined the perks club. Amazing.

  • Stayed August 2010, traveled as a couple
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Helpful?
Thank North_star_bound_82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jimengel, General Manager at Bavarian Inn Lodge, responded to this review, November 16, 2010
We are so PLEASED to hear your positive affirmations of how and why we created an adult-only pool area within the Lodge. It has always been our goal to satisfy the overall experience of couples, sister get-a-ways, mom/daughter trips and any other combination that chooses to travel WITHOUT children in the same manner we have the entire Fun Center for creating memories WITH children. We are just thrilled that you recognized our efforts and enjoyed the relaxing atmosphere! Hope you can return again in the near future!

Sincerely,

Jim Engel, GM / COO
Bavarian Inn Lodge
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Windsor, Canada
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed November 14, 2010

We spent Halloween night there, and it was lots of fun. The staff was fantastic. One thing I wasn't aware of was that the pools and fun center were open longer than usual that night; if it was advertised somewhere I missed it and if we'd known that we would have taken advantage of it. The adult pool is nice but it gets crowded (the hot tub has a stated capacity of 5 and was often fuller than that.) I'd really enjoy an extra adult hour in the other two pools.

  • Stayed October 2010, traveled as a couple
    • Value
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Helpful?
Thank umgabri2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jimengel, General Manager at Bavarian Inn Lodge, responded to this review, November 25, 2010
So happy to hear you enjoyed the Halloween weekend at the Lodge. Sorry there was confusion about the adult pools hours. The good news is that we have the pools open till midnight every Friday and Saturday night. Halloween had a last minute SURGE in occupancy so we just kept it opened later as the pool was unusually busy. Nothing to really promote, just a standard thing to do when guests are not disturbing other guests and it is quite busy.

Thanks for staying with us and sharing nice compliments on several occasions now!

Jim Engel, C.O.O.
Bavarian Inn Lodge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryville, Tennessee
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 14, 2010

We go twice a year and always stay at the Bavarian Inn Lodge.The Inn is always clean and service is excellent.My wife and I love to eat at Oma's the food is the best and always greeted like family.Love the fact that you can walk to town from the Inn and enjoy Frankenmuth. Jeff and Kim Patterson, Tennessee

  • Stayed October 2010, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank jp204445
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim_Engel, General Manager at Bavarian Inn Lodge, responded to this review, February 10, 2014
Dear Jeff & Kim,

Thank you for your 2010 Trip Advisor Posting on the Lodge. My apologies for the delay in responding, just learned of a tool to see older posts and respond to them. So Glad that you have enjoyed Oma's Restaurant in the Lodge and so many of the Lodge amenities. Thank you for your frequent stays and hope you are able to share continued great experiences with other Guests.

Thank you for your past patronage and kind review on this site... update us on how we are doing if you have stayed again more recently!

Sincerely,

Jim Engel, C.O.O.
Bavarian Inn Lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamtramck, Michigan
1 review
Reviewed November 13, 2010

This is one of our favorite places to stay! Everyone is always so nice and helpful. The pools and the play areas for the kids is so great! I totally recommend this hotel to anyone looking for a great family place to stay and relax.

  • Stayed August 2010, traveled with family
    • Value
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Helpful?
Thank dslabienski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jimengel, General Manager at Bavarian Inn Lodge, responded to this review, November 16, 2010
We appreciate you sharing the feeling of your entire family in enjoying the complete Bavarian Inn experience. So happy your children enjoy the amenities of the Family Fun Center. We just rotated a few NEW video games into the mix to keep things fun and different! Hope you have an opportunity to create more family memories real soon!

Sincerely,

Jim Engel, GM / COO
Bavarian Inn Lodge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bavarian Inn Lodge

Property: Bavarian Inn Lodge
Address: 1 Covered Bridge Ln, Frankenmuth, MI 48734-1900
Phone Number:
Location: United States > Michigan > Frankenmuth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Frankenmuth
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Bavarian Inn Lodge 3*
Number of rooms: 360
Official Description (provided by the hotel):
Bavarian Inn Lodge is a treasure in the heart of downtown Frankenmuth - Michigan's #1 tourist attraction. Nestled on the banks of the beautiful Cass River, the Lodge is a world-class getaway destination for families and couples. The Bavarian Inn Lodge of Frankenmuth is about gathering. For generations, millions of people have come here to stay and play, to be welcomed with our home-cooked chicken dinners, delightfully cozy beds, and warm Bavarian hospitality. It's like stepping into the heart of Europe without a passport or the jet lag! •360 European-themed guest rooms, including whirlpool, family suites and balcony rooms •Indoor water park with four indoor pools;three whirlpools & two large waterslides.•Four tennis courts (two with nighttime play). •Three-story European-style courtyard with one indoor pool and whirlpool reserved especially for adults. •18-Hole indoor miniature golf. •The largest Family Fun Center in any Midwest hotel with 110+ video and redemption games, air hockey, and pool tables.•Two-story Children's Village play area. •Two lounges, two restaurants, two gift shops (stop in at Michael's Gift Shop to check out board games galore).•Gourmet Coffee Bar in Martha's Gift Shop.•Free live nightly entertainment including sing-a-longs and Karaoke. •Free WIFI internet with over 50 hotspots throughout public areas and in guestrooms. •An abundance of public areas for your family or group to gather and socialize. America's FIRST Living Room Styled Water Park! Yet... A couples paradise with an adult only pool and whirlpool! Oh yes... Parking is always free! ... more   less 
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Also Known As:
Bavarian Hotel Frankenmuth
Bavarian Resort Frankenmuth
Frankenmuth Bavarian Lodge
Bavarian Inn Frankenmuth Mi
Frankenmuth Bavarian Inn Lodge Resort
Bavarian Lodge Frankenmuth
Bavarian Frankenmuth

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