I stayed here on Tuesday February 25th. I had reservations for the 24th and 25th. I understood that would mean a 2 night charge. I arrived at about 7am on the 25th and checked into the room on the 4th floor. I put my bags and computer in the room, freshened up and headed out to a conference I was attending for two days. I returned at 5:30 pm and went to my room, but the key wouldn't work. I went back down to the desk and told Corey at the front desk. He said sometimes the key will get demagnetized and he reactivated it for me. I went back up, the door still wouldn't unlock. Corey said it must be the key, so he made a new one. I went back up (I was carrying my carryout dinner, coat and briefcase this whole time) still would not unlock. I was frustrated by now having hauled all my stuff up and down the elevator 3 times now. I went back down and Corey said he would go up with me and try a key from the desk. When we got there, Corey tried several times to no avail. I was locked out of my room. We went back to the lobby where Corey called his manager. He came to tell me a few minutes later that they had to call in someone from maintenance to unlock the door and it would be about 20-30 minutes. Corey offered to let me go to a different room to wait. I said if it was only 20-30 minutes, I would just wait in the lobby, since all my bags were in the locked room, that was a mistake. Over an hour later, Corey finally told me the maintenance guy couldn't get the room open and they had to call in another guy. A few minutes later another employee at registration told me they had another room for me where I could wait until they got the room open, I took her up on it that time because it was nearly two hours and my food was long since cold. She told me she would put me in a jacuzzi room, but I told it I had no interest in an upgraded room as I wouldn't use the jacuzzi. I told her I was so upset that I was just about ready to get my things, and drive back home for the night and drive back the next day for the rest of my conference. I told her I expected that I would not be charged for one of the nights. She prepared a key for my new room and put it in the envelope which she had written the room number on. It was room 530. Okay, I go up in the elevator to the 5th floor, still hauling all my stuff. All the way at the end was room 530. I put the key in the slot....yellow light...door still locked. I tried again, same thing but this time, I thought I heard movement behind the door. I tried again, and I clearly heard someone lock the door from inside, so I decided to knock. Someone answered and said "what do you want?" I said "I've been given this room, is it already occupied?" The voice responded "yeah, this is my room". I apologized. So now I slog my tired, weary self all the way back to the lobby. I told the girl that the guy in 530 wasn't happy that I was trying to get into his room. She responded "I told you to go to 430!" I told her she never told me where to go, and showed her the envelope where she wrote 530 on it. She was very embarassed , and apologized. She could tell I was not happy. She double checked the key and promised me it was for 430. I went to 430, entered without a problem and turned on the TV. I had nothing else to do since all my belongings were locked in another room. About 45 minutes later, I received a call that the other room was open and I could get my things. She said they were holding the door open and if it closed they didn't know how long it would take to get open again. I went immediately to get my things. It had been over 3 hours I was locked out of a room that was PAID FOR. The gentleman who opened the room asked me what they could do to make it right. I was so frustrated, I didn't want anything. He said, what do you want, really? I said well I expect to not pay for one of my nights and maybe a voucher for a future stay. He agreed, and I said can I expect that to be ready when I check out in the morning? He said it would be taken care of. When I checked out the next morning, the receipt showed only one night, so I was satisfied. When I asked about the voucher, the desk clerk said she didn't know anything about it. She offered to check with the manager, but I didn't have time to wait. I got a message later asking me to call back to arrange the voucher. A week later and my employer is questioning why there is 2 nights charged to the credit card when I said one was comped. So, I called the hotel, to get the charge removed and claim my voucher. Katy answered the phone and I explained the situation. She put me on hold to check with the manager. It seems everyone I talked to during this whole situation was not authorized to comp anything. I still have to pay for 2 nights, even locked out 3 hrs. I protested, she said its not their fault the lock failed. Huh? Who wants a voucher that is only good at this location? I will never stay here again!
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express - Flint Campus area, built in the heart of Flint College, cultural, and business districts. Hotel is located within walking distance of Flint Cultural Center. Campus includes Sloan Museum, Buick Gallery, Longway Planetarium, The Whiting, Flint Youth Theatre, Flint Institute of Arts, Flint Institute of Music, University of Michigan, Flint and Mott Community College. Kettering University, Baker College, Flint CMU & Eastern MI Campus, Delphi, General Motors, Hurley Medical Center and McLaren Regional are just minutes away. Nearby attractions include Cross Roads Village, Sports Creek Raceway, Golf, Perani's Arena, Ice Mountain Complex, Cage Field House, and Flint Iceland Arenas and we are just blocks from the start of the Crim Festival of Races. If it s shopping or dining you seek, several are located in close proximity.'Flint, MI Special Events': Buick Open, Crim Festival of Races, Back to the Bricks, Bikes on the Brick, Sloan Auto Show, MI Renaissance Festival, Flint Jazz Festival, Flint Art Fair, Flint Art Walk, Flint Film Festival, Carry Nation Festival, Assenmacher 100 Bicycle Tour, Golden Memories Car Show, MI Glass Artist Invitational, July 4th Festival, Genesee County Fair Festival of Quilts Please ask about our 'Park Stay & Go Package'. Stay with us, we'll take you to the airport and pick you up, leave your car with us. ... more less
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- Also Known As:
- Holiday Inn Express Flint Hotel Flint
- Holiday Inn Flint