We were in town to run the Crim 10 mile. Even though we are from the Detroit area it was more convenient to stay in Flint as the race started at 8AM. I am not the most morning oriented person so felt it was better to stay within walking distance of the starting line. This hotel delivered on that accord.
We made our reservations late and I am certain that hotel rooms are at a premium when this race is run however I found it to be a bit of gouging in that they charged us $189 plus tax in order to stay at this hotel. It is kind of like when there is a hurricane and the gas station owners hike gas up to $4 per gallon. Regardless I cannot fault them for trying to make a buck or two as I am certain there is not a ton going on that brings overnight guests to Flint throughout the rest of the year.
Arrived at about 7:30 in the evening and checked in. The ladies at the desk seemed a bit flustered as I am sure they were busier than what they typically would have been. Normal check in procedures. Asked for a late check out and was informed that since "everyone" staying there was running the Crim it would be impossible to give us a later check out. I have been staying at HI Expresses for business and pleasure for many years and have never been refused a later checkout. I was a bit miffed but what are you going to do. Was a little bit PO'd that I just spent $189 on a room and they were going to kick me out by 11:00 the next day. Considering the race would not be done until about 10:30 I would be unable to shower and remove my stuff from the room by checkout. That was most of the rationale for booking the room at that price. Come on! - why else would I pay $189 for a hotel room in Flint??? More on this later.
She also informed us that breakfast would be offered starting at 7:00. Not real good as we would be leaving for the race by then. It turned out that they started breakfast for racers earlier but she never bothered to inform us of that fact. In all she was rather rude and not very helpful but giving her the benefit of the doubt they were probably busier than usual.
The room was standard with a Jacuzzi tub, microwave, and mini fridge. The entire hotel is in need of an update however everything was in working order and clean. The walls seemed thin when comparing to other HI Expresses as I could hear people in the hallway as well as stairwells pretty clearly.
The next morning I made my way to the front desk and spoke with a very pleasant young lady and asked again for a later checkout. I informed her of my Priority Club status (I also informed the attendant the previous evening) and she immediately told me that 1:00 would be fine. That was great customer service by recognizing customers that give their brand repeat business on a regular basis. This hotel just redeemed itself, in my book, by having a professional at the front desk. We were now able to run the race, enjoy a bit of the festivities, and return to clean up and get on the road without having to worry about being charged for an additional evening. We checked out and went to the farmers market across the street. Convenient to that and one of the better markets that I have been to.
All in all I would probably stay here again if ever in need and next year for the same race if we run it. The place would have been rated 4 stars but the rude front desk lady, property in need of updates, and no pool or hot tub knock it down to three.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express - Flint Campus area, built in the heart of Flint College, cultural, and business districts. Hotel is located within walking distance of Flint Cultural Center. Campus includes Sloan Museum, Buick Gallery, Longway Planetarium, The Whiting, Flint Youth Theatre, Flint Institute of Arts, Flint Institute of Music, University of Michigan, Flint and Mott Community College. Kettering University, Baker College, Flint CMU & Eastern MI Campus, Delphi, General Motors, Hurley Medical Center and McLaren Regional are just minutes away. Nearby attractions include Cross Roads Village, Sports Creek Raceway, Golf, Perani's Arena, Ice Mountain Complex, Cage Field House, and Flint Iceland Arenas and we are just blocks from the start of the Crim Festival of Races. If it s shopping or dining you seek, several are located in close proximity.'Flint, MI Special Events': Buick Open, Crim Festival of Races, Back to the Bricks, Bikes on the Brick, Sloan Auto Show, MI Renaissance Festival, Flint Jazz Festival, Flint Art Fair, Flint Art Walk, Flint Film Festival, Carry Nation Festival, Assenmacher 100 Bicycle Tour, Golden Memories Car Show, MI Glass Artist Invitational, July 4th Festival, Genesee County Fair Festival of Quilts Please ask about our 'Park Stay & Go Package'. Stay with us, we'll take you to the airport and pick you up, leave your car with us. ... more less
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- Also Known As:
- Holiday Inn Express Flint Hotel Flint
- Holiday Inn Flint