Experienced poor quality during a two day getaway at this particular Hampton. First we had to wait nearly an hour to check in because no one was at the desk (turns out they were taking a personal call; said they were upset about someone calling off that night & felt overwhelmed). Next, no trolley was available to take our bags to the suite and when we arrived at our room, it wasn't a suit. We went back downstairs to review our room confiramation and received an apology for their error after realizing they'd prepared the wrong room; we had to wait another half hour before we were able to finally get into our room. Additionally disappointing, we'd specifically requested not to have a room on the side of the building that would be near the highway when making our reservations since we knew there was road consturction. When we realized our room was on that side, we went back downstairs but were informed they were booked for the weekend & one was not available; not surprisingly, we were awaken early each morning due to the road construction. Additionally, the pool & spa were cloudy but we were assured it was just the chlorine and it was fine to use (not so, following our stay we became very ill & the doctor said it was due to swimming in a dirty pool). Plus, they were having issues with their food that weekend (it appeared they didn't plan well for the guest load). The most disappointing thing of all, after having been patient and understanding with the situation & staff, was when the manager asked how our stay was. As we began (notice, I said began) to explain the first problem that we'd encounted (our room), he immediately became indignant & defensive and never allowed us to join the conversation. After he took a breath, we notified him we would be sure to tell everyone not to utilize this Hampton because it was terrible. However, we'd rate The Hampton as a GOOD Hotel overall per numerous visits & experiences elsewhere previously; they were wonderful and quite enjoyable.
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- Also Known As:
- Hampton Inn And Suites Flint/Grand Blanc Hotel Flint