I arrived at the Hotel (after driving almost 11 hours from New Jersey) at around 7pm. There was practically no one in the parking lot so I figured the hotel was practically empty.
The person at the front desk put my family in a room practically on the other side of the hotel which took us like 5 to 10 min. to get to the room -We arrived at the room the first thing I noticed was big red stains on one of the bed's bed sheets and comforter I called the front desk and told them. I asked them to send someone to change the bed sheets. I find it absurd no one checked out the room before it was rented. So I leave the Hotel to go meet my son in laws family that lives near the hotel (we were there for my daughter’s wedding). We arrive back at the hotel at around 12 am - The bed sheets are not changed so I take the sheets and comforter off the bed and bring then downstairs for them to exchange them. The desk clerk hands over bedspreads he states no one from housekeeping was there and he has no idea where the sheets and comforters are he could not find sheets nor comforters- unbelievable.-so we deal with using the bedspreads for that night. The next day housekeeping comes and cleans the room everything seems fine but still no comforter. We check out Sunday around 11am. The next day Monday at around 6pm I get a call from the someone working at the hotel telling me that I was going to be charged $300 for steam cleaning the carpet in the room because the cleaning personnel found red stains on the carpet-which was probably there from the prior renter or the cleaning personnel. I think they knew about the stains prior to renting the room to me and just wanted to charge someone that lives out of state for cleaning it -because there was not much that an out of state guest could do without having to come back to Michigan. My opinion -do not stay at this establishment. I will be filling a complaint within the week with the better business bureau - if this issue is not resolved by the end of the week by the parent company intercontinental hotels.
- Official Description (provided by the hotel):
- The Holiday Inn & Suites in Farmington Hills/Novi is a three diamond, full service, all suite hotel providing exceptional service, free wireless high-speed Internet and free local calls. We are conveniently located to I-696, I-275 and M-5. We have easy access to Livonia, Novi, Southfield and Detroit. The Holiday Inn Hotel & Suites Farmington Hills/Novi is the recipient of the 2007 Renovation Award. Everything has been designed for business and leisure travelers alike. Our meeting/banquet space accommodates up to two hundred people. Nearby offices include General Motors, Hitachi, Nissan, Tower Automotive, Magna and TRW. The nearby expressways allow quick access to local attractions and sports centers such as Greenfield Village/Henry Ford Museum, Ford Field, Palace of Auburn Hills, Twelve Oaks Mall, Detroit Casinos, Detroit Zoo, Founders Sports Park, Canton Sports Center, Compuware Arena and Comerica Park. We are the host hotel for the Rock Financial Showplace located only a few miles away. Attending the Great Lakes Art Fair, Int'l Gem & Jewelry, Mustang Memories All Ford Show or the W. Oakland Rib Cook Off & Family Fest at Rock Financial Showplace - our Direct Dial Phone located at RFS provides convenient complimentary shuttle service. Our team of highly qualified staff will provide nothing less than world-class professional, courteous and responsive service at the Holiday Inn & Suites Farmington Hills. ... more less
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- Also Known As:
- Holiday Inn Farmington Hills/Novi Hotel Farmington Hills
- Farmington Hills Holiday Inn
- Holiday Inn Novi