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“Very Rude Restaurant Staff” 2 of 5 bubbles
Review of Magnuson Grand Pioneer Inn and Suites

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Magnuson Grand Pioneer Inn and Suites
Ranked #4 of 10 Hotels in Escanaba
Grand Rapids, Michigan
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Very Rude Restaurant Staff”
2 of 5 bubbles Reviewed May 21, 2010

The hotel itself is alright - bland, nothing special, but ok. The front desk staff were appropriate. Just don't try to order anything from the restaurant - the staff were terribly rude, won't deliver despite an empty restaurant, and don't seem to be interested in service whatsoever.

Stayed May 2010, traveled on business
Helpful?
1 Thank Lizyrose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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244 reviews from our community

Traveler rating
    76
    80
    57
    21
    10
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Any
English first
Tecumseh, MI
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed April 3, 2010

We stayed at the Best Western Pioneer Inn for the nights leading up to our wedding and the night of. We got the jacuzzi suite, and loved it! Every time I stay somewhere and want a jacuzzi suite, I always compare it to this place. The jacuzzi fit us comfortably (we are both 6 ft tall). It's much bigger than we expected. Often times you can't find a hotel with a pool deep enough, and this one had it! I love how the restaurant is on site as well. Overall, a very positive experience. We reserved the whole basement for our rehearsal. The food is absolutely amazing here too! The only bad side to this hotel is... the staff isn't as friendly as they should be and the jacuzzi suites are a little overpriced. I think we paid about $150 a night.

  • Stayed September 2008, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank angelrabekah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
44 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 bubbles Reviewed August 10, 2009

We booked this hotel the morning before we arrived as it was raining in Mackinac and we decided to start our trip home early. We booked this hotel because it was the only non-smoking room available in Escanaba for the evening. It was a king room w/ a sofa bed, microwave, and fridge. Very large and very nice room! The hotel gave us two free drink coupons for the hotel bar and breakfast was free as well. The breakfast was a hot buffet with pancakes, eggs, sausages, potatoes, biscuits/gravy, etc. Check-in was quick and easy and the staff was very nice. We had requested a crib and it was not in the room but the staff brought us a crib within a few minutes once we called them. Nothing about this hotel that I can complain about!

  • Stayed August 2009, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank HMTY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
norfolk, va
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed January 2, 2009

We were planning on staying at the Best Western in Escanaba, MI for eight days for the Christmas holiday. We were expecting a room with two queen beds, a full pull out couch, microwave and fridge. When we got there we were told the heater in our room was out and that we would be put into adjoining rooms for the night. that was fine! I understand that heaters go out in the winter! We got into our rooms (by the way, we have two adults and three children) the heater in one room didn't work, in the same room I found moldy, yes moldy, coffee in the coffee pot and when i tried to pour it out the sink was clogged. I called the front desk explaining the problem and was rudely told that they would look into it and to just sleep in the other room. (have you ever tried squeezing five people into two queen beds?). the next day we were told our orginial room was ready and to just wait half an hour for the heater to warm up the room. Great! 45 mins later we were informed that our room was no longer available and the would "be willing to allow" us to stay in our current room and they would "try" to get the heater and sink fixed. WHAT!!!!!
Needless to say we left. Oh but wait, they did do us the favor of only charging us the one night we were there even though we left after check-out time. (oh, and did i mention that when i asked when the pool would be open the receptionist rolled his eyes and said "I guess i could have someone open for you if you really need to swim."!!!!!
I was expecting better treament that this seeing as how my husband just got back from his thrid tour in Iraq and wanted to spend the holdidays with his family! And even if we weren't military I would expect better service than that!
We ended up staying at the Travel Lodge down the street. A step or two down yes, but we got a huge room with three beds, fridge, microwave and treated with more respect than most 5 star resorts.
I will NEVER stay at this Best Western again and neither will any of my or my husbands families. We were all apalled at the treatment we revieved.

  • Liked — modern look to rooms
  • Disliked — please read my review, there isn't enough room here!
  • Stayed December 2008, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank agermain5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed September 10, 2007

It's hard to describe this hotel. We paid $120 for one night and the room was relatively clean but overall it has a nursing home feel to it. Everything was so bland, the people who worked there had a flat affect including the front desk personnel and the break fast serving lady. It was almost like zombies were running the place.

For $120 we expected to have a free continental breakfast however we had to pay for breakfast where they rationed out everything. For example the breakfast lady served us juice in a tiny glass and it was awkward to keep asking for more juice, coffee etc. The eggs were runny, the sausages were soggy.

My wife and I go on a lot of road trips and if had the choice again we would not pay more than $59.00 a night for staying here and skip the breakfast.

  • Liked — Nothing
  • Disliked — The zombie like affect of the people who work there. p.s. Management: teach your employees to smile.
  • Stayed July 2007, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank MufiinMichigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed July 16, 2007

At check in we were offered (for $15) an upgrade to a Queen suite and were very happy that we did. The room was very large and had additional sleeping space on the pull-up sofa. (we had 2 adults and 3 kids stay in the room comfortably). The refigerator in the room was large (compared to most hotels) and held everything from our large cooler.

We stayed 3 nights, and spent all our days on the beach just outside of Escanaba (between Ford River and Escanba). As a result, our bathroom would become a little sandy. The cleaning crew here were amazing. The room was spotless each time they were done.

The breakfast (very reduced at $3.95/person) was not the greatest but okay.

Beds were comfortable. There was a large closet in the room, which was nice for storage.

The hotel has a "newer" section, and the Queen suite was in this newer section. The carpeting and everything appeared very new. I highly recommend the Queen suite -- I am quite particular about hotels and cleanliness, and I felft very comfortable here.

  • Liked — Cleanliness
  • Disliked — A little pricier than other options nearby -- but probably worth it.
  • Stayed July 2007, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
3 Thank Kathy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Michigan
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed June 23, 2007

We stayed for two nights in June 2007. The hotel is basically just OK...nothing great or horrible.

This hotel used to be the Ramada. It has been upgraded and partially remodeled.

The rooms are nice and beds firm. Our air conditioner made a little noise which was slightly bothering.

The pool was nice (8ft deep) .

Its still an old hotel. There are better values in Escanaba as the king bed here is approximately $90/night.

We had the breakfast buffet the first morning at their restaurant. It makes the Big Boy buffet look like a meal for a king.. Obviously I don;t recommend the breakfast buffet even for $3.95.

Their restaurant had some good reviews but we decided to go to the Stonehouse in Escanaba and were not disappointed.

Its a basic hotel.. That's it.

  • Stayed June 2007
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank kozmonator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Magnuson Grand Pioneer Inn and Suites

Property: Magnuson Grand Pioneer Inn and Suites
Address: 2635 Ludington Street, Escanaba, MI 49829-1332 (Formerly BEST WESTERN Pioneer Inn & Suites)
Location: United States > Michigan > Upper Peninsula > Escanaba
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 10 Hotels in Escanaba
Price Range (Based on Average Rates): $
Hotel Class:3 star — Magnuson Grand Pioneer Inn and Suites 3*
Number of rooms: 87
Official Description (provided by the hotel):
Welcome to Magnuson Grand Pioneer Inn and Suites! Looking for a quiet getaway? The Magnuson Grand provides a great night's sleep and much more! Grab a bite to eat and enjoy the wonderful atmosphere at Pacino's, our hotel restaurant. Our property is conveniently located on the west end of Escanaba. We provide the perfect answer for the business traveler, tourist, sportsman, and senior citizen. Located just minutes from the mall, Family Fun Park, cinema, and downtown. Also located only two miles from Ludington Park on Little Bay de Noc, the beach and the greatest walleye fishing in the U.P. Nature is all around us! Our hotel is minutes from the water and hiking/ORV trails. Enjoy a round of golf at one of our five area courses, all located within ten miles of our property. Our friendly staff is here to ensure that you have a wonderful vacation. SORRY, WE DO NOT ACCEPT PETS! ... more   less 
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Also Known As:
Best Western Escanaba
Escanaba Best Western

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