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“Bad internet service”

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Country Hearth Inn - Escanaba
Ranked #10 of 10 Hotels in Escanaba
Reviewed March 16, 2014

The place was clean but the hallways were clogged with teenagers sitting on the floor.
When I phoned down to the front desk and asked why I could not get on the internet because all my computer said was it was trying to connect but there was no availability, the clerk said "I'll tell my manager" and then hung up. I never was able to connect, even in the early morning hours.

  • Stayed: March 2014, traveled on business
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Thank Voyager45963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
softekgm, Manager at Country Hearth Inn - Escanaba, responded to this reviewResponded April 3, 2014

We thank you for taking the time to post your review of our hotel and how we can better accommodate you in the future if you should choose to stay with us again. We have taken into consideration the sometimes faulty internet service, unsatisfying customer service, and loudness and business of the hallways. I apologize that you were unable to get onto the internet during your stay. The front desk clerks have now been trained to reset the internet routers so that guests may have access to the internet during their stay. As for the teenagers in the hall, we apologize for the business of the weekend we had a local high school robotics tournament with teenagers from different regions of Michigan. Your review has helped our staff to be aware of the sometimes challenging electronics as well as the business of the hallways during certain events. The desk clerk has been addressed about their unsatisfying guest service, and hope that you understand their behavior should not represent that of the rest of the staff, as your business and needs matter to us. Thank you.

Again, thank you for your time and we apologize that we were not able to meet your needs. We hope that you will choose to stay with us again in the future to see that we have addressed the challenges that you brought to our attention.

Thank you and have a great day!

Sincerely,

Front Desk Manager

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Reviews (91)
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52 - 58 of 91 reviews

Reviewed November 10, 2013

The price was low, the bed was comfortable but the hotel is dated.

The halls are dark, the bathroom was a mess, a lot of discolored tiles on the ceiling, peeling paint, hairs in the shower, bedroom had peeling paint.

The side doors have sliders for keyed entry but it doesnt require a key.

  • Stayed: November 2013, traveled solo
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Thank cgauss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
softekgm, Manager at Country Hearth Inn - Escanaba, responded to this reviewResponded November 13, 2013

We are very sorry that you did not enjoy your stay with us, but thank you for leaving your comments as they are valued and are taken into advisement. We'll be sure to address those issues with the paint that is peeling as well as fixing our lights in such a way that it is more lit up in our hallways. We've also addressed the issues with the messy bathroom and made sure the hair is removed from the bath tub. Again thank you for staying with us and hope that you will choose to stay with us again soon, so that you can see the improvements we have made to our rooms. Thank you and have agreat day.

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Reviewed October 30, 2013

I stayed here while visiting some family in town. I was very impressed witht he cleanliness of the room and bathroom. I am very observant and picky about this, but I found it to be up to my very high cleanliness standards. The staff was really welcoming and friendly. And very yummy breakfast with a great selection.

  • Stayed: October 2013, traveled with family
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Thank amc254
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
softekgm, Manager at Country Hearth Inn - Escanaba, responded to this reviewResponded November 13, 2013

Thank you for staying with us and hope that your future visits will bring you back to us. Thank you for taking the time to leave your comments, they are very valued to us. We hope that we are able to meet your expectations on any future visits. Again thank you and have a great day! Please let us know what we can do to make your stay with us better.

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Reviewed October 11, 2013

My husband and I spent one night here and I can't say enough good things about it. The room was huge, we had two queen beds, recliner chair, table, two arm chairs, coffee maker, refrigerator, micro wave and safe. This was a standard room, not a suite.
The room was very clean, ample lighting in the room, super comfortable beds, linens, pillows, etc.
They have a nice continental breakfast which has many items including waffles and fruit.
There was a little noise coming from the road but nothing major. We felt completely safe while staying here.
I think Trevor was the young gentleman who checked us in and he went out of his way to make sure we were happy.
Next fall we are planning on making the same trip and we WILL stay here again, probably for two nights instead of one.

  • Stayed: October 2013, traveled as a couple
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1  Thank Sue49321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
softekgm, Manager at Country Hearth Inn - Escanaba, responded to this reviewResponded November 13, 2013

Thank you very much for choosing to stay with us and we sincerely hope that you will come back to stay with us again. Thank you for taking the time to leave your comments. I hope that your future stays will meet your expectations. Thank you again, have a great day!

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Reviewed September 28, 2013

This just happened this evening, this info is via a phone conversation with my Mother: My Mother had booked this hotel ahead of time. When she arrived it was very run-down, there were people hanging around, and she felt very unsafe as she was traveling alone. When she got to the room she said there was barely a lock on the door. She went back to the desk and said she would not be staying there. The clerk then proceeded to tell my Mother some personal information, that I will not divulge here, it was very inappropriate, which made My Mom feel scared. My Mother found another place to stay, however, the clerk CALLED MY MOTHER'S CELL PHONE. Again, I won't get into the personal information of the clerk, my Mother told her to call the police or go to a crisis center. As my Mother was telling me this on the phone the call waiting clicked in, it was the clerk again. I told her to block the phone number.

Stayed: September 2013, traveled solo
Thank Therese D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
softekgm, Manager at Country Hearth Inn - Escanaba, responded to this reviewResponded September 30, 2013

We are very sorry you did not find your room accomodating, and we thank you for taking the time to voice your thoughts. We apologize that your mother felt unsafe and will be sure to address this issue, generally we do not have people hanging around our hotel and lobby and will address this issue as well. The employee that you are speaking of has gotten help, and the general behavior of our employees is not reflected through this employee's behavior. Again thank you for your time and comments, and we apoloigize for your mothers bad exerience. We wish you safe travels and hope you come back to Escanaba in the future.

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Reviewed September 12, 2013

This was a nightmare of a hotel. The halls were dark and smelly. It was a no smoking facility, but rooms and hallways still had that smell. Outside next to building was empty beer bottles that were there when we came and still there when we left. Room smelled like smoke. Linens did not fit the bed. Woke up with sheets out showing an old mattress. Would never stay there again. Worst motel we have ever been in.

Room Tip: Look at room before you pay to be sure it is what you are comfortable with. I would never have stay...
  • Stayed: September 2013, traveled as a couple
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Thank Sandy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
softekgm, Manager at Country Hearth Inn - Escanaba, responded to this reviewResponded September 17, 2013

We are sorry to hear that you were not happy with your stay. We appreciate you taking the time to leave your comments and would like you to know that we have discussed them with our staff. We would like you to know that we have addressed the smell issue in our corridors and discussed the sheet issue with our room cleaning staff. We hope that you will give us another try to see the improvements we have made. Thanks again.

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Reviewed September 10, 2013

Older motel in need of upgrading, stained carpets, etc. Staff was helpful and friendly, and changed a room at last minute when needed. Was clean, and decent for its age. Will try another if visiting again, but would stay again if needed.

  • Stayed: September 2013, traveled on business
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Thank Partsman123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
softekgm, Manager at Country Hearth Inn - Escanaba, responded to this reviewResponded September 17, 2013

We are happy to hear that you found our staff friendly and our rooms clean and thank you for taking the time to let us know. We are constantly upgrading items and services at our hotel and hope you will visit us again when you return to town. Thanks again for sharing your comments.

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Additional Information about Country Hearth Inn - Escanaba

Address: 2301 N Lincoln Rd, Escanaba, MI 49829-9460 (Formerly Americas Best Value Inn)
Location: United States > Michigan > Upper Peninsula > Escanaba
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #10 of 10 Hotels in Escanaba
Price Range: $65 - $85 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Country Hearth Inn - Escanaba 2*
Number of rooms: 58
Official Description (provided by the hotel):
Come discover Escanaba, Michigan, a charming, small town located just minutes away from the new Delta County Historical Society of downtown Escanaba, Michigan. Country Hearth Inn Escanaba is ideally located a few miles away from Escanaba Marina Harbor Master. Top attractions in the area include Wise Amusements, Catherine Bonifas Civic Center, and Family Fun Park Inc. Enjoy a day of history at the restored Sand Point Lighthouse, built in 1867, one of the oldest and most historic buildings in the area. Country Hearth Inn Escanaba offers many amenities such as a picnic area, on-site BBQ grills, on-site guest laundry facility, and newsstand in lobby. Start your work or sightseeing day in fine form with a free cup of coffee in our lobby. Take a refreshing dip in our heated indoor pool or take advantage of our business center equipped with computer. Whether you’re traveling for business or pleasure, stay connected with our free Wi-Fi available throughout the property. Pets are welcome, restrictions and charges apply. Each of our guest rooms feature home luxuries such as free Wi-Fi, satellite TV, HBO, ESPN, desk with lamp, and alarm clock radio. A hairdryer, iron, and ironing board are available upon request. Country Hearth Inn Escanaba is your best choice within part of the Memphis metropolitan area, and is located directly across the Mississippi River from Memphis. We offer ideal accommodations and location whether you are in town for entertainment, business, or sightseeing. At Country Hearth Inn Escanaba, our goal is to provide our guests a great experience, not just a place to stay. At Country Hearth Inn Escanaba, Expect More. Get More. ... more   less 
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