My husbandand I had gotten a gift certificate for a christmas gift for Pacino's. We had a sitter for our boy's and decided to have a nice quiet dinner for a change. We ordered our drinks and the waitress was very unfriendly she brought them and took our order. We asked about the prime rib rub and she didn't know the answer but she went and found out from the kitchen. We asked if she could bring horseradish with the prime rib and she said sure. Food came no horseradish so we asked if she would bring some she went off not to happy with the extra work. Then someone came in to see her at work and she had a nice 5-10 min. conversation with them forgot all about our request checked on all her other tables came back to ours and said do you need boxes. We told her we haven't eaten yet because we were waiting for our horseradish and now our food was cold. Not a good thing to say she huffed off brought out new food and not very nicely either. I have never written a bad review but I'm very unhappy with the service we received and I don't think anyone that has to be treated this way. We were very kind to her when asking for our food to be heated and even when she came back with it. Sorry to rune your day by asking you to do your job. I won't be back even though the food was quite good.
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