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“Above and beyond great staff.!!” 5 of 5 bubbles
Review of Holiday Inn Dundee - Waterpark

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Holiday Inn Dundee - Waterpark
Ranked #2 of 4 Hotels in Dundee
Belleville, Michigan, United States
2 reviews
“Above and beyond great staff.!!”
5 of 5 bubbles Reviewed April 11, 2014 via mobile

With two children 2yrs and 5yrs, great weekend get away while the weather still isn't all that great. Everything we've experienced auth this property starting from the reservation, check in, check out and everything in between was outstanding..!! As a manager for an Ihg affiliated hotel, I truly thinking of having some of my staff come visit here and see how top notch service is done. (Although my staff is amazing) just saying these guys here are GREAT..! Very friendly and accommodating and understand what a full service hotel is.. Nicole and val are great..!! And also everyone else we encountered. Water park was also a blast. They had signs posted at the entrance they were sold out if day passes, so we thought it would be packed, but it was not. They had everything under control which was nice. We ate at the restaurant a few times for snacks and lunch, just pizza nachos, things like that. Expensive Of'course but exactly what to expect. No issues there. Good over all. Staff there was great too..!! We give it a BIG 10.

Stayed April 2014
Helpful?
Thank Garyt2963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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238 reviews from our community

Traveler rating
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    58
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Any
English first
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed April 6, 2014 via mobile

My Family came up here for a night for the waterpark. Overall, it was a great stay. Friendly staff. Nice facilities. Clean and spacious room. Only negative was the amount of noise until about 11pm. You could hear voices and running most of the evening. My toddler slept through it thankfully but I couldn't.

One thing I learned is that a lot of parents don't supervise their kids like they should. This is evident in both the water park and hotel. So be ready for that and if you have small children, keep a close eye on them in the water park.

The staff here was great. They got us into a room 2 hours before check-in time. The Lifeguards do their best and keep in professional and courteous. Food service was good. The food itself was also good but expectedly overpriced.

Again, I would have easily given this a 5/5 if it wasn't for the noise. If you can accept that, then I highly recommend staying here and enjoy everything the resort has to offer!

  • Stayed April 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Medicchris08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toledo, Oh
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 4, 2014

We were very surprised by this overnight stay. We took grandkids because of the waterpark, and they also enjoyed themselves. We stayed in the special room which has a separate area for the kids with 4 bunk beds. They loved their own area. I thought the room was expensive, but that seems to be for these hotels with waterparks. Everything was very clean. The waterpark is small, but very nice. The lifeguards were doing a great job, and to our surprise the food was very good. The hotel pool was on the smaller side, but still very nice. The check in and check out people were really friendly and helpful, as was everyone we dealt with. Across the road is a big Cabelas, which explains why our room and the hotel were decorated as they were. We didn't use the fitness center, but we did see that it is very small. There is no complimentary breakfast.

  • Stayed March 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 2important
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toledo, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed March 19, 2014

As a employee of the Hilton corp, I was un- satisfied with my visit to this hotel. Water park was closed. No information on site about this. Then the pool was extremely COLD . We informed the desk clerk. Then had to call again and ask about a terrible sewer smell in the entire room, which the night auditor came up and sprayed alot of extremely strong spray that choked my son all night Also the bed seemed worn out and very uncomfortable to sleep on.

  • Stayed March 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank janet h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Dundee - Waterpark, responded to this review, April 3, 2014
Dear janet h,

Thank you for your staying with us and for bringing this to our attention. We are very sorry to hear about your experience on your recent stay. We would like to address your experience further, and have sent you an email with additional details.

Thank you again for your comments and for staying with us.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Dundee hotels

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 3, 2014

Stayed at this Holiday Inn Express February 24, 2014. Had to stop here are my husband has surgery. The handicap room was spacious and cozy... Everyone made us feel welcome. My husband is in a wheelchair noticed that your facility had a lift for your swimming pool. We weren't able to use it but we now where we can come too.... ALSO nice to see that you are close to CABLEAS!!!! Happy Man!!!! :)

To all of the staff & to the two front desk crew Jessica & Courtney AMAZIBG Girls..... They were both soooo help me. Anything I need they helped me with and went over and bond....

Thank you!!!!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Queenie1012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Castle, Indiana
Level Contributor
89 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed February 14, 2014

Stayed here during business trip, mostly because it's a Holiday Inn property and I'm a Platinum member. The front desk crew were friendly. Was disappointed that the fitness center included a treadmill that was out of order and an eliptical unit that the control center did not work. Not much to offer int he fitness center so it's additionally frustrating when two thirds of the machines have problems. Less than friendly greeting at the restaurant for breakfast so I skipped breakfast. I don't want to spend more for a hotel breakfast with somone who acts like they don't care if I'm there or not. Room was ok. All said, i would probably stay here again next time I'm here on business but I hope they fix the fitness center machines and cheer up their restaurant staff. At least the greeter.

Room Tip: If you just need a place to sleep and you're here for business or the nearby Cabella's, then...
See more room tips
  • Stayed January 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank minus5torr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Dundee - Waterpark, responded to this review, March 1, 2014
Dear minus5torr,

Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re very sorry you were not satisfied with the condition of the facilities. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
woodhaven, mi
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed January 20, 2014 via mobile

We stayed since we were going to the water park. the hotel was crowded. Our kids were worn out and in bed by 10:30, but it seemed as if every other room around us was horsi g around until about 3am. Our kids slept through it, but my wife and I didn't.

The water park is not worth the money at all. About 6 water slides. 2 big ones and about 4 medium ones. no pool per se, there was a lazy river with a tiny center "pool-like" area. We left and went to the pool in the hotel.

The staff, however, was rather cutious and very helpful. The food was a little better than average.

This hotel would be good for 10-15 year old kids that want to ay all night, not anyone who wants to get a good nights rest.

  • Stayed January 2014
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank robbieb79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Dundee - Waterpark, responded to this review, February 5, 2014
Dear robbieb79,

Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I appreciate the compliments on the staff and the level of service provided. It encourages our team members to work even harder and consistently delight our guests. I'm sorry your stay was negatively affected by your water park experience. I want to assure you that your comments are being shared with the hotel management and appropriate action will be taken. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Dundee - Waterpark

Property: Holiday Inn Dundee - Waterpark
Address: 100 White Tail Drive, Dundee, MI 48131
Phone Number:
Location: United States > Michigan > Dundee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Dundee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Dundee - Waterpark 3*
Number of rooms: 163
Official Description (provided by the hotel):
Guests must purchase Water Park Package Rate to access Splash Universe. No other rates apply. The water park will be closed certain days in April, May & June. Call hotel for hours and days of operation.The Holiday Inn Express Hotel & Suites and Splash Universe Water Park Resort is located right next to Cabela s and designed to mirror and complement the great outdoors signature of the world s foremost outfitter. Ideal for those traveling on business or the vacation-minded family looking for an exciting getaway, Splash Universe is a year-round destination. The resort features: 163 themed guest rooms and suites, Shooting Star Arcade, The Trading Post Gift Shop, The Tree House Pub & Grub Restaurant and individual party rooms, ideal for any type of Splash Celebration. The resort also features over 70 bunk bed suites including a separate TV in the bunk area, refrigerators, microwaves, DVD players and much, more! The Splash Universe Indoor Water Park features: Goldmine Adventure Water Slides, Hot Springs Adult Hot Tub, a Lazy River, a zero entry Lil Squirt Pool, and Treehouse Water Fun play area. After a long day of work or play, have a seat & enjoy dinner in the adjoining Tree House Pub & Grub overlooking the water park.The Holiday Inn Express Hotel & Suites is located near downtown Historic Dundee. Dundee offers many shops including Swan Creek Candle Co. and St. Julian Winery. The hotel is also located near many company offices & plants with local and regional bases. ... more   less 
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Also Known As:
Holiday Inn Express - Dundee Hotel Dundee
Holiday Inn Dundee
Dundee Holiday Inn

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